Operational Management core capability

ADF

ADF support relevant agencies when a request is made for DACC Non-Emergency Assistance, when a threat is not immediate and includes non-emergency assistance to the community or state government entities, including major public events support and advisory support for Law Enforcement activities conducted by state agencies

DoD act as a support agency to EMV (and other state agencies as needed) during a major emergency in a broad range of scenarios

DoD bases in Victoria, commanded by the Senior ADF Officer for that base, conduct regular community engagement with local services and leaders. The Senior ADF Officer can provide advice at local level, as well as coordinate and deliver small-scale, short duration assistance in a local emergency situation (DACC1 Support)

2.1, 2.3, 4.5

DoD prepare contingency forces (known as an ADF Emergency Support Force) nationally during High Risk Weather Seasons. Within Victoria, scalable Emergency Support Forces are prepared within population centres where major DoD bases exist nearby (Melbourne, Albury-Wodonga, Sale and Seymour), to provide a rapid response to any local or state requests for assistance

DoD support major emergency operations via the request for Commonwealth Assistance from the EMC or the VicPol Commissioner under the NEMA guidelines for Commonwealth Assistance, with support usually managed under Australian Government Disaster Response Plan (COMDISPLAN) arrangements

1.2

Once a Request For Assistance / DACC Request is approved by DoD, the DoD will support EMV and Emergency Management agencies through the provision of personnel, advice, basing and equipment; specialist expertise, impact assessment, operations support and other capabilities for major emergencies including (but not limited to) bushfire, flood, pandemic and displacement of persons

4.5, 4.6, 10.1

The Commonwealth supplies DACC Emergency Assistance to Victoria for response (including relief) of major emergencies. This Emergency DACC categorisation is principally based on immediate threat to life, property and the environment; alleviating suffering, and the activation of Australian Government Disaster Response Plan (COMDISPLAN) arrangements

15.2

The DoD provide the Victoria Joint Operations Support Staff (JOSS) team as the interface between ADF and civil agencies at the state level, and coordinate with EMV and VicPol from the SCC and State Police Operations Centre respectively

AEMO

Provide information and advice to the control agency regarding the impact of an emergency on electricity supply or gas and formulate management strategies in relation to incidents that threaten the technical integrity of the generation and transmission system (system security incidents)

4.6, 11.1, 11.2

Airservices

Airservices Australia works with DTP (as lead Government liaison) to deliver the following recovery activities:

• restore aerodromes to normal activity  
• assist logistics interdependencies, contingencies and reconstruction

3.1

Provide ARFFS at Melbourne and Avalon aerodromes inclusive of:

• Rescue and Fire response role to aircraft fires, accidents and incidents on or in the vicinity of the aerodrome
• Structural firefighting on or in the vicinity of the aerodrome
• Wildfire suppression on or in the vicinity of the aerodrome 

3.1, 7.2

Subject to its regulatory obligations and only if spare capacity permits, Airservices Australia may provide assistance to state agencies in other emergencies that cause or threaten to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services, including firefighting services to assist in controlling a fire that is not near a designated aerodrome

7.2

Subject to its regulatory obligations and only if spare capacity permits, Airservices Australia may provide assistance to state agencies in other emergencies that cause or threaten to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services, including first aid services for potential life threatening medical emergencies on or in the vicinity of designated aerodromes

14.2

Subject to its regulatory obligations and only if spare capacity permits, Airservices Australia may provide assistance to state agencies in other emergencies that cause or threaten to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services, including initial hazardous materials response on or in the vicinity of designated aerodromes

16.1, 16.7

Subject to its regulatory obligations and only if spare capacity permits, Airservices Australia may provide assistance to state agencies in other emergencies that cause or threaten to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services, including response to vehicle accidents on or in the vicinity of designated aerodromes

Through ANS assist aircraft involved in emergency operations (including but not limited to extra communications, priority handling, track shortening)

3.3, 3.5

Through ANS assist the Joint Rescue Coordination Centre operated by AMSA in the reporting and location of Emergency Locator Transmitters

ARC

Provide well-coordinated, integrated and timely needs-based assistance and services to meet the wellbeing and essential needs of affected people and communities before, during, and after emergencies, to support social cohesion, build resilience, and ensure people are effectively supported.

Recovery Lead Agency (RecLA) to:

• provide psychosocial support services to affected people and communities (where agreed and/or funded).

15.2, 15.3, 20.1, 20.6

Recovery Support Agency (RecSA) to DJCS as Recovery Lead Agency (RecLA) to engage and work with government on state-led public appeals through the provision of advice and advocacy on identified community needs; and/or supporting and informing the establishment of governance and/or coordination mechanisms that may include participation on advisory panels and the collection of monetary donations.

Relief Lead Agency (RelLA) to for reconnecting family and friends through the operation of Register.Find.Reunite in relief centres, enquiry centres or online, or other settings where agreed.

15.6

ATSB

Cooperate with agencies of the Commonwealth, a state or territory that have functions or powers relating to transport safety or functions affected by the ATSB’s role in improving transport safety

1.2

Cooperate with police and emergency services when exercising powers of investigation and work in parallel with other investigative bodies, noting the limitations on release of information/evidence gathered by the ATSB under the Transport Safety Investigation Act. ATSB reports are inadmissible in civil or criminal proceedings except in limited circumstances such as coronial inquiries

3.1, 4.4, 4.5, 6.5

Investigate accidents and other transport safety matters involving civil aviation, marine and rail operations in Australia within Commonwealth jurisdiction, and participate in overseas investigations involving Australian registered aircraft and ships.

3.1, 21.1, 21.2

Liaise with agencies as required when carrying out safety investigations to determine contributing and other safety factors to identify and reduce safety-related risk and foster safety awareness, knowledge and action

2.1, 3.1, 21.1, 21.2, 21.4, 21.5

AV

Activate established coordination networks to support operational pre-hospital health response.

Liaise with control agencies to ensure the safety of responders, health care workers, and the public for identified and emergent risks from an incident.

14.8

Provide health support to other agencies, where appropriate.

Represent Health as a member of the Emergency Management Team at all tiers, and report on patient numbers and health impacts.

BoM

In coordination with Victorian state agencies, provide weather-related information to media, including direct broadcast via radio and the internet

2.3, 4.5

CFA

Fire Medical Response (FMR) from designated stations to relevant events to support AV

14.2, 14.4

Mines Rescue capability across Victoria in accordance with state arrangements

12.3

Provide key support for tunnel and trench rescue incidents

12.3

Support the Controller by providing assistance, advice and information to other agencies responsible for, or involved in, recovery activities

4.5

USAR capability across Victoria in accordance with state arrangements

12.3

CityLink

During an emergency CityLink will assist the control and support agencies within its capabilities as required

During an emergency CityLink will provide an Emergency Management Liaison Officer (EMLO)

Work collaboratively with state authorities and local government regarding CityLink operations

CMA

Support response agencies through the provision of advice on emergency stabilisation and other activities to arrest river breakaways, and the removal of debris accumulation threatening structural stability of public assets in consultation with expert advice

11.3, 18.4

Councils

When safe to do so, provide support to the incident and/or regional control centres through provision of available council-managed resources to Control Agency

DE

Provide a coordinated departmental response for emergencies at schools and at the scene of off‑site emergencies involving school buses, registered camps, excursions and outdoor activities, to ensure the safety of students and staff

Provide advice and support to early childhood services and non-government schools when required

4.5, 15.2

Provide assistance and support to manage incidents involving parents, staff, students and media during emergencies

DEECA

Agriculture Recovery Coordinating Agency (RecCA) for agriculture, including Recovery Lead Agency (RecLA) to implement available financial assistance to assist primary producers’ recovery by gathering impact and loss information and promoting the support to primary producers and stakeholders

4.5, 17.1, 17.2, 17.5, 17.4

Blue Green Algae bloom - coordinate state-wide blue-green algae management activities

4.6

Control Agency for responding to wildlife impacted by marine pollution, including oil or chemical spills, under the Wildlife Response Plan for Marine Pollution Emergencies

3.1

Dam safety - manage local dam safety incidents for dams owned or operated by DEECA

Energy - as lead Government liaison, work with AEMO which operates and is responsible for the electricity transmission system while other network operators manage the distribution system and the restoration of infrastructure and electricity supplies

1.5, 10.1, 19.6

Energy: Recovery Coordinating Agency (RecCA) for energy services, including Recovery Lead Agency (RecLA) and Government liaison to:

• work with AEMO to deliver recovery activity of gas services asset reinstatement and return to reliable supply by managing gas system security emergencies within the Victorian Declared Transmission System. Other pipeline operators manage non-Declared Transmission System segments of the system, and the restoration of infrastructure and gas supply
• work with AEMO and electricity generation companies to deliver recovery activity of electricity services asset reinstatement and return to reliable supply by managing electricity system security emergencies
• work with fuel and pipeline companies to restore liquid fuel supply

1.5, 10.1, 19.6

Floodplain management/flood - provide a coordinated response to manage residual water after a major flood event on agricultural land and on public land where DEECA is the land manager

Mapping and information services - support emergency response agencies by providing digital and spatial information and services, and topographical mapping, both hardcopy and electronic

4.6

Support Agency for other fires on private land

Support agency for:

• fire on private land
• drinking water contamination
• flood plain management/flood
• extreme heat and marine pollution (shoreline response)
• mining and petroleum emergencies by providing expert advice for mine and quarry incidents, and petroleum/geothermal wells
• Illness foodborne – primary production and primary processing
• water quality contamination

4.5, 4.6

Wildlife affected by marine and freshwater pollution - develop partnerships and agreements with key organisations to support DEECA in responding to wildlife affected by marine and freshwater pollution

1.2

Wildlife welfare arising from emergency events:

• Relief Coordinating Agency (RelCA) for animal welfare
• Control Agency and Relief Lead Agency (RelLA) for responding to wildlife welfare arising from an emergency event, including fire, flood and extreme heat. Response scope defined by individual hazard plans for the emergency type, including: o Victorian Response Plan for Heat Stress in Flying Foxes o Victorian Response Plan for Wildlife Impacted by Fire
• undertake welfare assessments of impacted wildlife where safe to do so, consistent with endorsed hazard plans
• ensure the veterinary assessment and treatment of wildlife taken into care
• provide advice to government and emergency agencies regarding impacts of animal welfare for wildlife
• inform and coordinate animal welfare organisations, volunteer groups or community groups wanting to contribute as required

3.1, 18.4

DFFH

Support DEECA as Control Agency for energy (electricity) network supply disruption emergencies, to contact relevant Life Support Customers, as per the SEMP Energy Sub-Plan.

Support ERV to lead whole of government coordination of public information and communication in relation to relief

2.1

DGS

Lead Response Support Agency (RSA) for the functional areas of Consumer affairs

Lead Response Support Agency (RSA) for the functional areas of Local government

Maintain a State Duty Officer function, portfolio liaison officers and other operational personnel for deployment to the SCC during a major emergency to provide specialist advice and support the state as required

Promote resilience through working with Commonwealth, state government, industry, and community groups on the management of threats to mitigate economic impacts

1.2, 1.3

Promote resilience through working with the communications sector on mobile blackspots, and public telecommunications resilience programs

1.2, 3.5

Public telecommunications

The (vast) majority of resources for response to a disruption to the telecommunications services are within relevant industry sectors

10.1

Work with Commonwealth, state government, industry and community groups on the management of threats to mitigate economic impacts

1.3

Work with the communications sector on mobile blackspots and public telecommunications resilience programs

1.2, 3.5

DH

Coordinate training, development and deployment of health professionals (e.g. under the AUSMAT program) to enable Victoria to contribute to national or international deployments of health and medical teams

14.4

Support EMV to lead whole of government coordination of public information and communication in relation to emergency management for major emergencies

2.1, 2.3

Through the SEMP Health Emergencies Sub-Plan (HESP) and relevant sub-plans, ensure a safe, effective and coordinated health, wellbeing and medical response to emergency incidents that go beyond day-to-day arrangements

14.4, 14.6, 14.8

DJCS

Participate on emergency management teams at the local, regional and state level as required

Provide resources to support relief centres, where possible

10.1, 15.2

Provide support resources to incident and regional control centres, where possible

3.3

Provide the initial response capability for emergencies within prisons

3.1

Support EMV and the EMC for emergency response management (predominantly response coordination for major emergencies)

Support EMV to coordinate whole of government policy and planning for emergency management

1.1, 1.2

Support ERV for the coordination of emergency relief and recovery services at state level

DJSIR

Lead Response Support Agency (RSA) for the functional areas: *     Business and industry *     Cross-border relations *     Food and grocery supply continuity *     Post-school education *     Tourism

10.2, 10.3

DPC

Support government during recovery from an extreme emergency

3.1

Support government response during an extreme emergency 

3.1

Support the protection and management of Aboriginal cultural heritage on public land

18.1

DTP

Lead Response Support Agency (RSA) for the functional areas:

• public transport
• rail
• roads
• transport (including ports and access to aerodromes)

9.1, 9.2, 9.3, 9.4, 9.5, 9.6, 11.3, 4.4, 4.5

Liaise with relevant industry sectors to facilitate response to a disruption to essential services, except for a disruption to roads

Provide and facilitate professional and skilled engineering and technical emergency teams/experts, equipment and material to other emergencies from either the department, public transport operators or contractors as appropriate

10.1

Provide immediate assistance or support in coordination of all private rail, tram, bus, contracted ferry organisations, road contractor and other organisations related to emergencies involving loss of life, injury to persons, fire, hazardous chemical accidents, general policing incidents and other major emergencies

Provide relevant support to other agencies in the management of emergencies including but not limited to information, expertise, specialist equipment, and facilitating access to networks

4.5, 10.1

Provide staff and other support to the Head, TfV, when required in relation to disruptions to public transport, major arterial roads, bridges and tunnels

4.4, 4.5

Recovery Lead Agency (RecLA) as lead government liaison between port managers and the Victorian Government and work with port owners and operators and other agencies and businesses as required to restore port infrastructure

4.4, 4.5

Recovery Lead Agency (RecLA) as lead government liaison:

• between the Victorian Government and land transport network links to airports, including coordinating information regarding restoration of services and land transport network links to airports.

4.4, 4.5

Recovery Lead Agency (RecLA) to coordinate (through the Head, TfV) the restoration of bus, rail and contracted ferries services

3.1, 11.1, 11.2, 11.3, 15.2

Support relevant Ministers, and oversee responsible entities, nominated under Part 7A of the EM Act 2013 with respect to the transport system

3.1, 4.4, 4.5

Through the Head, TfV, oversee Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to:

• the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne)
• the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams)
• the Melbourne Metropolitan, Regional and DoE School bus Networks
• the Intrastate Rail Network (maintained and operated by V/Line)
• the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)

3.1, 3.3, 3.5

Undertake assessments of heritage places on Victorian Heritage Register and Heritage Inventory

Eastlink

Liaise with state authorities and local government regarding EastLink

11.1

Support control and support agencies by providing an Emergency Management Liaison Officer (EMLO)

3.1

EMC

Appoint a SRC in relation to a Class 1 emergency in accordance with section 37 of the EM Act 2013

3.1

Be responsible for the coordination of activities of agencies having roles or responsibilities in relation to the response to Class 1 or Class 2 emergencies

3.1

If performing functions relating to the coordination of a regional or municipal emergency response as part of the function under section 32(1)(a) of the EM Act 2013 take into account the advice of the Senior Police Liaison Officer

Manage the State’s primary control centre (SCC) on behalf of, and in collaboration with, all agencies that may use it for emergencies

3.3

Emergency Broadcasters

Support EMV to coordinate relief and recovery communications including public information. Note: Under the ABC’s Editorial Policies, the ABC exercises editorial independence and control over the content the ABC broadcasts or publishes. These policies also apply to the ABC’s emergency broadcasting. When making decisions about content, the ABC consults with the emergency sector and the lead agency, but the ultimate decision of what to broadcast/publish rests with the ABC

3.5

EMV

Coordinate Victoria’s outgoing deployments of personnel and resources, upon request from national and international agencies and in line with established agreements. Coordinate incoming deployments of national and international personnel and resources, as requested by the state and in line with established agreements. Both outgoing and incoming deployments can be in response to a major emergency or are to assist in the recovery from a major emergency

7.3

Recovery Support Agency (RecSA) to support:

• DFFH to deliver re-establishment assistance the Personal Hardship Assistance Program

15.4, 20.3

Support the EMC in the performance of his or her functions

Support the EMC to coordinate data collection and state impact assessment processes, for initial impact assessments

11.1, 11.2, 11.3

Support the EMC to coordinate investment and planning

1.2

The Chief Executive is responsible for providing advice and making recommendations to the relevant Minister(s) on any issues relating to the functions of the Chief Executive, EMV, having regard where relevant to any guidance or advice provided to the Chief Executive, EMV by SCRC

4.5

The SCCo is to lead the coordination of agencies who have responsibilities for consequence management for major emergencies 

3.1

EPA

As a technical support agency respond to and assess reports of pollution from the community, industry, government agencies and emergency services 

4.4, 16.2

As a technical support agency support the control agencies and support agencies with powers under the Environment Protection Act where required

ERV

Coordinate state and regional recovery, including engage with communities, Councils, State Government agencies, the Commonwealth Government and non-government agencies to ensure appropriate recovery supports are in place and are well integrated to meet community needs

20.5, 20.6

Coordinate state relief, including:

• support the EMC to appoint State Emergency Relief Coordinators
• engage with Relief Coordinating Agencies (RelCAs), the Commonwealth Government, other jurisdictions and non-government agencies to ensure appropriate relief supports are in place and are well integrated to meet community needs

1.2

ESTA

Answer Triple Zero emergency calls from Telstra and activate agency responses and disseminate that information to the agencies

4.5

Conduct immediate, operational enquiries on persons, vehicles and locations for VicPol

11.1

Dispatch appropriate emergency response resources and support them with situational awareness information through operational communication networks

7.3, 12.4, 14.4

Participate in state-wide intelligence cycle in regard to ESTA’s emergency communications information assets managed by ESTA (including Triple-Zero, 132 500 Storm, operational communications records and datasets). Including the provision of relevant information and insights based on those information assets through systems or through an Emergency Management Liaison Officer (EMLO) support to SCC upon request to facilitate state-wide emergency communications intelligence during an incident

4.1, 4.6

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through EMR to relevant, as defined, events to support AV within the FRV Fire District

14.2, 14.4

Render communication and media response support for the control agency as appropriate

2.4

Support other agencies in business continuity and redundancy planning and testing

3.3

ESV

Electricity: Exercise powers conferred to ESV to issue directions to make safe an unsafe electricity situation

3.1, 3.5, 5.4, 11.1, 11.3

Gas: Exercise powers conferred to ESV to issue directions to make safe a gas emergency; and to facilitate the reliability of gas supply and security of the gas system

3.1, 3.5, 5.4, 11.1, 11.3

Foodbank

Coordinate, supply and distribute the Breakfast in Schools Program for participating schools as required

10.2, 15.2, 15.5, 20.4

Lead, with the support of partner agencies and charity partners, the identification of essential supplies for distribution to affected communities

10.2

Provide additional volunteers and staff to assist in the increase in demand for services provided by Foodbank Victoria including logistical support, food relief operations and administration

10.1, 10.2, 10.3

Provide essential material aid (e.g. food, water, key personal care items) to charity partners to meet increased demand due to major emergency

15.2

Relief Support Agency (RelSA) to ARC and partner agencies to supply networks and charity partners to obtain emergency food relief (including water) identified for affected communities, and coordinate the distribution as required

10.4

Source, provide and distribute food relief to affected communities via a network of food donors, transporters, agency and charity partners and through Farms to Families Pop-Up Market program

10.2, 10.3, 15.2

Support and liaise with ARC, ADF and other partner agencies in their relief and recovery efforts through the provision of logistics coordination where possible

10.1, 10.3

With the support of partner agencies and supply networks identifies, sources and supplies essential food items for responder agencies e.g. providing bottled water to emergency services volunteers

10.1, 10.3

FRV

Provide key support for swift water  and maritime incidents

12.3

Provide key support for the provision of EMR to relevant, as defined, events to support AV

14.2, 14.4

Provide key support for incidents involving explosive devices, natural events (flood, storm and tsunami) and maritime casualty involving commercial ships in Port of Melbourne waters (non-search and rescue)

Provide support to other agencies, where appropriate, for recovery activities involving personnel or the environment

USAR capability across Victoria in accordance with state arrangements

12.4

ICA

Assist Local and State Governments during emergencies by coordinating the insurance industry’s disaster response and recovery efforts. Provide industry with situational awareness during emergencies to ensure insurers can respond quickly and effectively in meeting the needs of governments and impacted communities

4.5

LSV

Provide air and sea marine animal detection services in support of the VFA

16.2

Provide air, water and land-based search and rescue services to locate lost persons and vessels at sea and at inland waterways, supporting VicPol through rescue powercraft (rescue boats and rescue watercraft): Inshore search and rescue (up to 2 nautical miles) as well as offshore search and rescue (greater than 2 nautical miles); remote piloted aircraft systems (drones); helicopter services capable of winching persons over land and water; and all-terrain vehicles capable of driving on beaches

3.1, 10.1, 12.1, 12.3

Provide both paid and volunteer water-based patrolling and observation services, including inshore, rescue and response services provided from LSV supported locations across Port Phillip Bay, the Victorian coastline and inland waterways

3.1, 12.1, 12.3

Provide first aid and other medical response support services to AV (as co-responder/emergency medical responder)

14.1, 14.2

Provide water safety first responder services for aquatic based events

2.1

Relief Support Agency (RelSA) to provide support to lead agencies for health and medical relief (first aid) assistance measures

14.2, 14.7

Relief Support Agency (RelSA) to provide support to lead agencies for pre- hospital care for people affected by emergencies

14.1, 14.2

Melbourne Water

Lead the delivery of the following recovery activities restore reticulated wastewater, sanitation systems and wastewater management by leading the restoration of sewerage /sanitation systems/wastewater systems for domestic use (co-lead with DEECA)

19.4, 19.7

Manage local dam safety incidents for dams owned or operated by Melbourne Water

Provide advice and support to DEECA for dam safety events, where they have the resources capacity, including technical and operational resources.

11.3

Provide advice and support to the control agency and other response agencies regarding the impact of an incident or emergency (including pollution to waterways) within Melbourne Water’s waterway management district

11.1, 16.1

Undertake response activities related to DEECA response plans

NBN Co

Manage its own emergency response arrangements and supply issues, and seek assistance from government through the provision of situational information and in gaining access to impacted areas

10.3, 11.2

Monitor emergency events at local, district and state levels in collaboration with DGS

4.1

Provide an Emergency Management Liaison Officer (EMLO) to engage with the SCC and provide information and advice on the impacts of emergency events regarding nbnTM services as they effect Victoria

4.4, 4.5, 11.3

NEMA

NEMA coordinate the Australian Government response under the Australian Government Disaster Response Plan (COMDISPLAN) to emergencies in support of the states and territories

3.1

NEMA operate the National Situation Room, which provides whole-of-government situational awareness and response options to inform national decision-making during a domestic crisis or the domestic implications of an international crisis. This includes the Crisis Coordination Team which coordinates physical assistance requested by a state under the Australian Government Disaster Response Plan (COMDISPLAN), as well as briefing and support to executive decision-makers in the Australian Government, the State and Territory governments and non‑government agencies

3.3, 4.5, 4.6

NEMA work in partnership with Commonwealth departments, state and territory governments, the private sector, civil society, academia, governments of other countries, and multilateral organisations to prepare for, respond to, and recover from natural disasters. The NEMA also works in close partnership with Australia’s science agencies, the BoM, Geoscience Australia and the Commonwealth Scientific and Industrial Research Organisation (CSIRO)

NOPSEMA

Ensure response activities in an offshore area are carried out in a manner consistent with accepted regulatory documents and significant incident directions

Ports Victoria

Identify and gather any actionable shipping information, such as damage sustained, current situation and possible risks, to provide to emergency services for response activities

11.1, 11.3

Provide access to Ports Victoria controlled resources

Provide maritime expertise to state response agencies

4.5, 4.6, 4.7

Under the Port Lease Transaction requirements, Port of Melbourne is required to respond to marine pollution incidents within the berth pocket at the berths within the Port, with control transferring to Ports Victoria should the marine pollution incident extend beyond these parameters

PV

Assist in the response to blue-green algal blooms by erecting relevant signage and taking water samples. This is described in the Blue Green Algae Circular where PV is the designated waterway manager under the Marine Act 1988, (e.g. Albert Park Lake, lower reaches of the Barwon River system (including Lake Connewarre, Lysterfield Lake and Tower Hill) under the direction of the relevant CMAs

2.3, 16.3

Fire suppression: Responsible for support functions (DEECA) for fire suppression

7.1, 7.2

In response to Victorian marine pest incursions:

• Support the control agency
• Provide human resources including authorised officers (if required)
• Provide vessels, diver support if required
• Provide information regarding marine environments and marine communities
• Disseminate agreed information
• Provide a Parks Victoria representative on Victorian Marine Pest Consultative Committee

Manage local dam safety incidents for dams operated by PV

Provide advice and support to DEECA for dam safety events, where they have the resources capacity, including technical and operational resources.

11.3

Provide trained Incident Management Team and field operations staff, under FFMVic, to support VICSES’ response to floods, severe storms and earthquakes particularly within parks, reserves, rivers and waterways managed by PV

Provide trained staff and equipment to support response to oiled wildlife, in accordance with the Wildlife Response Plan for Oil Spills under the direction of DEECA or DTP through the Wildlife Response Plan for Marine Pollution Emergencies and/or the Marine Pollution Contingency Plan 

16.7

Provide trained staff and equipment to:

• lead with the clean-up of fish deaths on waterways that fall with land managed by PV for non-commercial purposes, under the direction of EPA in accordance with fish death response procedures. PV is not responsible for the management of the clean-up of a fish death in the local ports of Port Phillip and Westernport, commercial Ports of Shallow Inlet and Gippsland Lakes, where the fish death involves a commercial fishery. These matters must be referred to the VFA

10.1

Provide trained staff and manage volunteers in response to marine pest incursions under the direction of DEECA in accordance with the Interim Victorian Protocol for Managing Exotic Marine Organism Incursions (DEECA)

Provide trained staff to assist with wildlife incidents on public land under the direction of DEECA

Provide trained staff to manage the clean-up associated with non-hazardous waterway pollution (as determined by EPA, FRV, CFA and/or DTP) on rivers managed by PV, under the direction of EPA

Provide trained staff to respond through clean-up and containment of oil and chemical pollution incidents in the local ports of Port Phillip, Western Port and Port Campbell, and state waters under the direction of DTP, in liaison with or as their agents, and the EPA under the Victorian Marine Pollution Contingency Plan

16.5

Provide trained staff to assist with cetacean strandings and entanglements under the direction of DEECA in accordance with the Victorian Cetacean Contingency Plan (DEECA)

Search and rescue on land and in Victorian waters, particularly those managed by PV, under the direction of VicPol

12.1

Support DEECA and undertake activities (including works) described in DEECA Fire Protection and Readiness and Response Plans to ensure fire prevention and preparedness on public land in Victoria (Fire Protected Area)

1.1, 7.1

Support DEECA with the enforcement of regulations that relate to the safe use of campfires to protect the natural and cultural values of the PV estate and other public land, through the provision of trained authorised officers, and in accordance with the Parks Victoria Enforcement policy and procedures.

7.1, 18.2

Salvation Army

Provide support to community safety activities

20.6

Service Stream

Liaise with state authorities and local government regarding Peninsula Link

11.1

Support emergency response activities by providing a forward Emergency Management Liaison Officer (EMLO)

3.1

Support emergency response activities by assisting other agencies with traffic management, as required (excluding maintenance of supply lines)

5.3, 11.1

Services Australia

Coordinate the response to emergencies through activation and secretariat for the Emergency Response and Recovery Committee

Coordinate the response to emergencies through activation of National Emergency Call Centre Surge Capability

Coordinate the response to emergencies through activation of state/territory requests for surge assistance

Coordinate the response to emergencies through responding to media requests during an activation (jointly and in consultation with the Media Team)

2.1, 2.3

Coordinate the response to emergencies through supporting Service Zones through participation in Zone Emergency Response and Recovery Committee

Detail the processes to engage appropriate and skilled emergency reservists who are able to be deployed for recovery work and provide business continuity and support to affected communities in a timely manner, through the Emergency Reservist Framework

1.1, 1.3, 1.4

Develop Situation Reporting for executive staff and the Department of Home Affairs’ Crisis Coordination Centre

Implement agreements with States, Territories and Commonwealth agencies, and outline the arrangements in place with States, Territories and Commonwealth agencies for the provision of support services if resources are overwhelmed during an emergency. Note: Other agreements outline the arrangements between the department and policy agencies about how they will work together to deliver the best possible services (within their portfolio of responsibility) to the community

1.1, 1.2, 1.4, 7.3, 12.4, 14.4

Participate in outreach services teams on request of DFFH

Provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement

3.4, 3.5, 14.4

Provide the following services have staff available with specialist skills (for example social workers, community engagement officers, indigenous service officers) to work with disaster affected individuals and communities in relation to Services Australia payments and services

6.1, 14.4, 15.4, 15.5, 20.6

Support Emergency Management Liaison Officer (EMLO) including provision of back up support

Workload management and allocation of all calls and claims received within the agency relating to an emergency/disaster activation

3.5

St John Ambulance

Provide onsite consultations with workplaces and community groups to include first aid component within first aid management plans for the prevention of injuries

1.2, 1.4, 1.6

Relief Support Agency (RelSA) for DH as the lead to coordinate other health and medical relief assistance measure, through the provision of first aid and medical services within the scope of the SEMP Health Emergencies Sub-Plan

14.2, 14.7

Support agency for the provision of first aid and medical services to other emergency service agencies and public

14.2, 14.7

Support AV by providing non-emergency patient transport as a licenced operator

14.5

STV

Liaise with relevant agencies following incidents and accident, including, VicPol, Office of the Chief Investigator (Transport and Marine Safety Investigations), WorkSafe Victoria and DTP

4.5

Receive notifications of notifiable occurrences/incidents/accidents in bus and maritime

4.4

Support Port management body or local port managers for maritime non search and rescue of all vessels in commercial and local port waters as requested

Telstra

Provide network status information via an Emergency Management Liaison Officer (EMLO) as required

3.4, 4.5

VBA

On the request of the lead agency engage with building and plumbing industry stakeholders and activate networks

VCC EM

Support DFFH to assist DPC in the development and coordination of state services of worship and assist in the organisation of public memorials and gatherings to support the recovery of affected communities

15.5

Support DFFH to coordinate the multi-faith multicultural response to emergencies

VFA

Key support agency for DH to respond to food contamination involving fish in Victorian waters

16.2, 16.3

Key support agency to provide boats and operators to assist in emergency response and logistics

Key support agency to respond to Blue-green algae blooms where these impact on fisheries and fishing

Key support agency to respond to cetacean entanglements or impacts under the Victorian Cetacean Emergency Plan

Key support agency to respond to cetacean stranding’s for either living or deceased animals under the Victorian Cetacean Emergency Plan and control agency for the management of shark hazards arising out of strandings including providing vessels and crew

3.1

Key support agency to respond to fish mortality (fish deaths) events, including an initial impact assessment and notifying the relevant control agency if the cause relates /is suspected to relate to hazards managed by that agency e.g. exotic animal disease, pollution, blue-green algae bloom

11.3, 16.1, 16.2, 16.3

Key support agency to sample shellfish for marine biotoxin contamination

16.1, 16.2

Liaise with control and support agencies for relief or recovery activities affecting the fishing or aquaculture industries

18.7

Support DEECA in the delivery of programs to reduce the incidence of cetacean entanglement and vessel strike from fishing activities

1.5, 2.2

VicPol

Effective coordination of emergency response within regions and/or municipal areas for all emergencies

3.1, 3.3

Effective coordination of emergency response within the state, regions and/or municipal areas for class 3 emergencies

3.1, 3.3, 5.4

Responsible for registration of evacuees – in conjunction with ARC

3.1, 4.5, 15.6

Responsible for traffic management – in consultation with the control agency and other expert advice

3.1, 5.3, 9.3

Responsible for evacuation – in consultation with the control agency and other expert advice

5.2

Support other agencies in coronial investigations including disaster victim identification resulting from an emergency

8.1, 8.5

Support other agencies in provision of land air and water transport

9.2

Support other agencies in provision of personnel

8.3, 12.4

Support other agencies in access to communications

3.4, 3.5, 5.1

VICSES

Provide advice and support to DEECA for dam safety events, where they have the resources capacity, including operational resources and incident management support.

11.3

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through USAR capability across Victoria in accordance with state arrangements

12.4

Provide the emergency response development function to each emergency response region

Support controller through providing human and other resources for relief and recovery activities where appropriate

VicTrack

Provide professional engineering and technical advice to control agencies (public transport telecommunications, communications, level crossings and infrastructure)

9.6

Support DGS to assist with telecommunications asset reinstatement 

19.7

Support DTP to restore tram, bus, rail services

19.7

VIFM

Assist emergency response agencies with the investigation of a range of death scenes including mass fatality emergencies

8.5

Coordinate the management of deceased persons (including multi-fatality incidents) for the Victorian State Coroner including liaison with funeral service providers

8.2, 8.7

Provide expert forensic medical management and advice to the justice and healthcare sectors (including the Coroners Court, criminal justice agencies and healthcare providers)

4.5

Provide expert medical and scientific advice, including associated public health and safety policy advice, to a variety of Victorian Government departments and agencies on fatality management

1.1, 4.5

Provide medical death investigation, and document and record the findings and results of investigations

4.1, 4.4, 4.5

Provide medical death investigation, and promote and assist in the performance by the Coroners Court of Victoria of its functions

Provide medical death investigation, and provide reports to Coroners about causes of death and the results of investigations

4.1, 4.4, 4.5

Provide support for forensic scientific analysis

Provide support for reconnection of family and friends

15.6

Provide support for Disaster Victim Identification

8.3

Provide technical consultancy advice and operational support on fatality management to the lead agency in Coronial and in non-Coronial deaths

4.5

Respond to requests from Department of Foreign Affairs and Trade (DFAT) and Australian Federal Police (AFP) regarding fatality incidents overseas

3.1, 8.2

Support the following commonwealth and international agencies in the delivery of their respective recovery activities: AFP, DFAT, Interpol, ARC/International Committee of the Red Cross and International Commission on Missing Persons

VMIA

Provide insurance and claims support and assistance to the following agencies (and all other insured entities) to aid DE and DH to the extent any state schools or state health services are impacted

4.5, 17.3

Provide insurance and claims support and assistance to the following agencies (and all other insured entities) to aid DTF in its role of advising the state through the relevant Minister on insurance implications for emergencies

4.4, 11.2, 11.3

Provide insurance for the Emergency Resource Providers Support Scheme for response preparedness to enable use of private resources for emergency response

17.3

Recovery Support Agency (RecSA) in providing insurance and claims support and assistance to the following agencies (and all other insured entities) to aid DEECA, DTP and their related infrastructure to undertake the assessment, restoration, clean-up and rehabilitation of roads, bridges, tunnels and culverts asset managers are directly responsible for managing.

4.5, 17.3

Recovery Support Agency (RecSA) in providing insurance and claims support and assistance to the following agencies (and all other insured entities) to aid DEECA/PV in its lead role of rehabilitating, restoring and reinstating public land tourism and visitor and assets DEECA or PV is directly responsible for managing to mitigate risks

4.5, 17.3

Recovery Support Agency (RecSA) in providing insurance and claims support and assistance to the following agencies (and all other insured entities) to aid DTP to restore bus, rail and contracted ferry services

3.2. 19.7

Volunteer Search and Rescue Organisations

Further information about specific roles/services provided can be obtained by contacting Victoria Water Police/Search and Rescue Squad via the Rescue Coordination Centre (staffed 24/7) at Williamstown

3.3

Provide training programs (such as Basic First Aid) to people affected by emergencies in support of lead agencies

1.4

Support agency to VicPol for land, water and transport search and rescue 

12.1, 12.3

Supported by CFA and VICSES who also provide volunteer emergency workers for emergency search and rescue response operations

Water Corporations

Manage local dam safety incidents for dams owned or operated by Water Corporations

Provide advice and support to DEECA for dam safety events, where they have the resources capacity, including technical and operational resources

11.3

Recovery Support Agency (RecSA) to make available essential water for agriculture (from raw water sources) and domestic uses (potable or raw water) to replace like for like water taken by DEECA and CFA from private landholders during bushfire suppression activities. However, Water Corporations do not manage the operations or supply the water. It is a priority for DEECA and CFA to take raw water for bushfire suppression rather than potable water

15.3

Relief Support Agency (RelSA) to DEECA to provide drinking water in non-reticulated areas (as required)

10.2, 15.2

WICEN

Provide appropriately trained radio operators to support agencies upon request

Work with other agencies to provide alternate, limited capability for emergency radio communications networks where required

3.5

WorkSafe

Coordinate and collaborate with WorkSafe agents, WorkSafe Victoria Claims and Recovery Support team, self-insurers and service providers as required, including by working in communities at a local level, to ensure continuity of service to the Victorian community and to strengthen community resilience

6.4

Engage with the lead coordinating agency to provide WorkCover insurance advice, information and communication

4.5

Provide technical support to other agencies in the area of plant, construction, chemicals, dangerous goods, high consequence dangerous goods, explosives (other than ordinance and explosives or firearms at crime scenes), mines, prescribed mines, quarries, on-shore petroleum sites and geothermal or on-shore exploration sites and in relation to occupational health and safety matters regarding extent of damage, immediate threats, and loss of life that these matters may present. Where required, participate in any established coordination networks to support operational response

11.1

Airservices

Through ANS assist aircraft involved in emergency operations (including but not limited to extra communications, priority handling, track shortening)

3.2, 3.5

AV

Identify and maintain facilities for pre-hospital health command and emergency management activities.

CFA

Maintain ICC and RCC facilities under CFA responsibility

CityLink

During an emergency CityLink will provide an Incident Management facility to assist in the coordination of the emergency

Maintain dedicated 24/7 Traffic Control Room to monitor CityLink, with the ability to host an Incident Control Centre for external parties

3.1

Councils

When safe to do so, provide support to the incident and/or regional control centres through provision of available facilities for emergency services’ staging areas

DEECA

Maintain ICC and RCC facilities under DEECA responsibility

DJCS

Provide support resources to incident and regional control centres, where possible

3.2

DTP

Through the Head, TfV, oversee Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to:
*     the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne)
*     the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams)
*     the Melbourne Metropolitan, Regional and DoE School bus Networks
*     the Intrastate Rail Network (maintained and operated by V/Line)
*     the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)

3.1, 3.2, 3.5

Eastlink

Support control and support agencies by providing an Incident Management facility to assist in the coordination of the emergency

EMC

Develop, and review from time to time, incident management operating procedures for the planning and preparation for the response to and responding to, emergencies, including:
*     training, development and accreditation of incident management personnel
*     incident management facilities
*     incident management systems
*     management of the State's primary control centre (SCC) for the response to emergencies

3.1

Manage the State’s primary control centre (SCC) on behalf of, and in collaboration with, all agencies that may use it for emergencies

3.2

Emergency Broadcasters

Operate and maintain appropriate communication system for authorised emergency service representatives to initiate emergency broadcasts

3.4

EMV

Manage the operation and administration of the SCC, and maintain the SCC Mutual Aid Memorandum of Understanding

ESTA

Protect the continued operations of services across ESTA’s three State Emergency Communication Centres

Support other agencies in business continuity and redundancy planning and testing

3.2

Foodbank

Manage the operation and administration of Foodbank Victoria’s warehouses and other managed facilities

FRV

Maintain ICC and RCC facilities under FRV responsibility

LSV

Maintain and operate the State Lifesaving Operations Centre (SLOC) for the purpose of:
*     dispatching and tracking of LSV emergency response assets in line with control agency requirements
*     self-tasking to aquatic related incidents within agreed and declared area of operations
*     self-managing incidents in relation to agreed and declared area of operations including the escalation of incidents/emergencies to the appropriate control agency as required

3.1, 3.4, 4.1, 4.6

Provide emergency evacuation/relief centres at the lifesaving clubs

15.1

NBN Co

Facilitate actions within, and across the telecommunications sector in response to an emergency event

3.1

If appropriate, deploy a variety of mobile temporary network resources with the aim of delivering limited/partial service restoration

3.5, 10.4, 17.2, 19.6, 19.7

NEMA

NEMA operate the National Situation Room, which provides whole-of-government situational awareness and response options to inform national decision-making during a domestic crisis or the domestic implications of an international crisis. This includes the Crisis Coordination Team which coordinates physical assistance requested by a state under the Australian Government Disaster Response Plan (COMDISPLAN), as well as briefing and support to executive decision-makers in the Australian Government, the State and Territory governments and non‑government agencies

3.2, 4.5, 4.6

Ports Victoria

Ensure safe management of commercial shipping within the water of the port of Melbourne via Vessel Traffic Services authority

1.3

Service Stream

Support emergency response activities by providing an incident management facility to assist in the coordination of the emergency

Telstra

Maintain temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas

3.4, 3.5

Provide supporting emergency communications facilities to response agencies on request from the SCC

3.4

VCC EM

Activate Emergency Operations Centre to provide higher level support as required

VicPol

Effective coordination of emergency response within regions and/or municipal areas for all emergencies

3.1, 3.2

Effective coordination of emergency response within the state, regions and/or municipal areas for class 3 emergencies

3.1, 3.2, 5.4

VICSES

Maintain ICC and RCC facilities under VICSES responsibility

VicTrack

Maintain certain radio and telecommunication services that support public transport, other than services managed by DTP or the transport franchise operators

3.4

Volunteer Search and Rescue Organisations

Further information about specific roles/services provided can be obtained by contacting Victoria Water Police/Search and Rescue Squad via the Rescue Coordination Centre (staffed 24/7) at Williamstown

3.2

WICEN

Provide limited capability communications or supplementary facilities for and between response and/or recovery agencies, specifically provision of alternate systems when existing systems are not functional or do not exist

3.4

Airservices

Through ANS provide an Alerting Post service for aircraft in emergency situations, and notify appropriate agencies and organisations

3.5

Through ANS provide an In-Flight Emergency Response service to aircraft in flight, that need assistance, and that are in communication with Airservices Australia Air Traffic Control

3.5

AMSA

Develop and maintain maritime navigation safety

AV

Identify, maintain, and protect critical agency operational communications.

Emergency Broadcasters

Operate and maintain appropriate communication system for authorised emergency service representatives to initiate emergency broadcasts

3.3

ESTA

Protect Emergency Communications Information systems it manages (including the Computer Aided Dispatch system and other data exchange services) and Emergency Communication networks (including Metropolitan Mobile Radio Service, Mobile Data Network and Emergency Alert System network)

Provide operational communications for Victoria’s emergency services, to support Police, Fire, Ambulance and VICSES personnel in the field, utilising the Metropolitan Mobile Radio Service; the Mobile Data Network; and the state‑wide Emergency Alert System

Recovery of State Emergency Communications Centres, systems, equipment and emergency communication networks managed by ESTA

LSV

Maintain and operate the State Lifesaving Operations Centre (SLOC) for the purpose of:
*     dispatching and tracking of LSV emergency response assets in line with control agency requirements
*     self-tasking to aquatic related incidents within agreed and declared area of operations
*     self-managing incidents in relation to agreed and declared area of operations including the escalation of incidents/emergencies to the appropriate control agency as required

3.1, 3.3, 4.1, 4.6

Provide radio equipment and resources support to other agencies

3.5

Services Australia

Provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement

3.2, 3.5, 14.4

Telstra

Maintain temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas

3.3, 3.5

Provide data and telephony services to relief and recovery centres where there is limited/no existing communications coverage, along with the deployment of mobile shopfront resources as and where appropriate

10.1

Provide network status information via an Emergency Management Liaison Officer (EMLO) as required

3.2, 4.5

Provide supporting emergency communications facilities to response agencies on request from the SCC

3.3

VicPol

Control agency for:
*     Class 3 emergencies (as defined in the SEMP), including a warlike act or act of terrorism, hijack, siege or riot

3.1, 5.4

Support other agencies in:
*     access to communications

3.2, 3.5, 5.1

VicTrack

Maintain certain radio and telecommunication services that support public transport, other than services managed by DTP or the transport franchise operators

3.3

WICEN

Provide limited capability communications or supplementary facilities for and between response and/or recovery agencies, specifically provision of alternate systems when existing systems are not functional or do not exist

3.3

Airservices

Through ANS assist aircraft involved in emergency operations (including but not limited to extra communications, priority handling, track shortening)

3.2, 3.3

Through ANS provide an Alerting Post service for aircraft in emergency situations, and notify appropriate agencies and organisations

3.4

Through ANS provide an In-Flight Emergency Response service to aircraft in flight, that need assistance, and that are in communication with Airservices Australia Air Traffic Control

3.4

AV

Participate in developing and established communication networks connecting communities and emergency managers.

CFA

Protect life, property and the environment from the effects of fire, accidents and other hazards through providing advice to threatened and affected communities on actions to take during an emergency event

2.1, 2.3

Councils

Relief Support Agency (RelSA) to DFFH in arranging emergency shelter and accommodation for displaced households

2.3, 2.5

Relief Support Agency (RelSA) to DH and EPA to develop and provide public health advice

2.3, 2.5, 13.5

Responsible for municipal recovery tier coordination, including:

• oversight of all recovery environments and associated activities
• recovery information for community
• coordination of community recovery services

2.5, 20.5

Responsible for municipal relief coordination, including:

• support to the control agency which provides relief information to assist communities to make informed decisions about their safety
• coordination of relief services information to communities
• coordination of support to communities at the municipal level
• establish Emergency Relief Centres to provide immediate and basic services to people affected by an emergency

2.3, 2.5

DE

Provide an emergency notification and reporting service between government schools and emergency services through the department’s 24‑hour Security Services Unit 

2.1, 2.3

DGS

Promote resilience through working with the communications sector on mobile blackspots, and public telecommunications resilience programs

1.2, 3.2

Work with the communications sector on mobile blackspots and public telecommunications resilience programs

1.2, 3.2

DTP

Through the Head, TfV, oversee Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to:

• the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne)
• the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams)
• the Melbourne Metropolitan, Regional and DoE School bus Networks
• the Intrastate Rail Network (maintained and operated by V/Line)
• the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)

3.1, 3.2, 3.3

Emergency Broadcasters

Support EMV to coordinate relief and recovery communications including public information. Note: Under the ABC’s Editorial Policies, the ABC exercises editorial independence and control over the content the ABC broadcasts or publishes. These policies also apply to the ABC’s emergency broadcasting. When making decisions about content, the ABC consults with the emergency sector and the lead agency, but the ultimate decision of what to broadcast/publish rests with the ABC

3.2

ESTA

Develop efficient and effective communication services to link community, field responder and emergency managers

ESV

Electricity:

• Exercise powers conferred to ESV to issue directions to make safe an unsafe electricity situation

3.1, 3.2, 5.4, 11.1, 11.3

Gas:

• Exercise powers conferred to ESV to issue directions to make safe a gas emergency; and to facilitate the reliability of gas supply and security of the gas system

3.1, 3.2, 5.4, 11.1, 11.3

LSV

Provide radio equipment and resources support to other agencies

3.4

NBN Co

If appropriate, deploy a variety of mobile temporary network resources with the aim of delivering limited/partial service restoration

3.3, 10.4, 17.2, 19.6, 19.7

Services Australia

Coordinate the response to emergencies through:

• activation of the National Security Hotline

2.3

Provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement

3.2, 3.4, 14.4

Workload management and allocation of all calls and claims received within the agency relating to an emergency/disaster activation

3.2

Telstra

Maintain temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas

3.3, 3.4

Un-meter customer access to key websites such as state fire authorities, emergency services, BoM, etc.

17.5

VicPol

Responsible for provision of media coordination (where no other facility exists) 

2.1, 2.3, 3.1

Support other agencies in:

• access to communications

3.2, 3.4, 5.1

WICEN

Work with other agencies to provide alternate, limited capability for emergency radio communications networks where required

3.2