About the Health Emergency Response core capability

The planning, provisioning, response and coordination of pre-hospital and health emergency care, including triage, treatment and distribution of patients, in a timely and structured manner, using all available resources to maximise positive health outcomes.

Critical Task Table 14: Agency roles mapped to the Victorian Preparedness Framework, by critical tasks within the Health Emergency Response core capability

 

Critical Task 14.1: Identify existing and developing health risks.    

Agency Activity Additional alignment to critical tasks

AV

 

Provide health support to other agencies, where appropriate

3.2, 14.2, 14.7

Provide health support to patients undergoing decontamination

14.2, 14.4, 14.7, 16.9

Respond to requests for pre-hospital emergency care

14.2, 14.4

Relief coordinating agency (RelCA) for relief health and medical assistance and first aid

14.8, 15.2, 15.4

DJPR

Key support agency for illness foodborne

3.2

LSV

Provide first aid and other medical response support services to AV (as co-responder/emergency medical responder)

3.2, 14.2

Relief Support Agency (RelSA) to provide support to lead agencies for pre hospital care for people affected by emergencies

3.2, 14.2

 

Critical Task 14.2: Assess patients.

Agency Activity Additional alignment to critical tasks

Airservices Australia

Subject to its regulatory obligations, Airservices Australia may provide assistance to state agencies in other emergencies that cause or threaten to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services, including first aid services on or in the vicinity of designated airports

3.2

AV

Provide health support to other agencies, where appropriate

3.2, 14.1, 14.7

Provide health support to patients undergoing decontamination

14.1, 14.4, 14.7, 16.9

Provide pre-hospital clinical care

14.3, 14.7, 14.8

Respond to requests for pre-hospital emergency care

14.1, 14.4

Relief Lead Agency (RelLA) to Coordinate and provide pre-hospital care to people affected by emergencies

3.1, 14.8

CFA

Provide key support for EMR from designated stations to relevant events to support AV

3.2, 14.4

ESTA

Provide clinical triage and pre-ambulance life support advice via the telephone and access to specialist referral services as required for medical emergencies

13.4, 14.4, 14.8

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through EMR to relevant, as defined, events to support AV within the FRV Fire District

3.2, 14.4

FRV

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through EMR to relevant, as defined, events to support AV within the FRV Fire District

3.2, 14.4

LSV

Provide first aid and other medical response support services to AV (as co-responder/emergency medical responder)

3.2, 14.1

Relief Support Agency (RelSA) to provide support to lead agencies for health and medical relief (first aid) assistance measures

3.2, 14.7

Relief Support Agency (RelSA) to provide support to lead agencies for pre hospital care for people affected by emergencies

3.2, 14.1

St John Ambulance Australia (Victoria)

 

Provide response and resources to other emergency service agencies and public, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation

14.4, 14.7

Provide response and resources within the scope of the first aid sub-plan to the SHERP, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation

14.4, 14.7

Provide first aid and medical services support to community within the scope of SHERP

15.2

Support agency for the provision of first aid and medical services to other emergency service agencies and public

3.2, 14.7

Relief Support Agency (RelSA) for AV and DH with first aid and medical services within the scope of the SHERP

3.2, 14.7

 

Critical Task 14.3: Establish primary patient treatment points.

Agency Activity Additional alignment to critical tasks

AV

 

Provide pre-hospital clinical care

14.2, 14.7, 14.8

Triage patients and determine treatment priority

14.2, 14.7

Relief Lead Agency (RelLA) to establish field primary care clinics or other health relief assistance measures as directed by the State Health Commander

3.1, 14.4, 15.1, 15.2

LSV

Relief Support Agency (RelSA) to provide support to lead agencies for the establishment and resourcing of field primary care clinics

3.2, 14.4

 

Critical Task 14.4: Deploy specialised resources as required.

Agency Activity Additional alignment to critical tasks

AV

 

Provide health support to patients undergoing decontamination

14.1, 14.2, 14.7, 16.9

Under the SHERP, AV will:

 
  • activate other key SHERP position holders or mobile specialist teams

3.2, 14.6, 14.8

  • deploy a Health Commander to direct the operational health response

3.1, 3.2, 14.5, 14.6, 14.8

Relief Lead Agency (RelLA) to establish field primary care clinics or other health relief assistance measures as directed by the State Health Commander

3.1, 14.3, 15.1, 15.2

CFA

Provide key support for EMR from designated stations to relevant events to support AV

3.2, 14.2

DH

 

Coordinate training, development and deployment of suitably-qualified health professionals to enable Victoria to contribute to national or international deployments of health and medical teams, when requested by an interstate government, or by the Commonwealth Government under Australian Government Overseas Assistance Plan 2018 (AUSASSISTPLAN)

3.2

Through the SEMP, SHERP and relevant sub plans, ensure a safe, effective and coordinated health and medical response to emergency incidents that go beyond day-to-day arrangements

3.2, 14.6, 14.8

Access additional resources for the provision of appropriate care during an emergency with major health consequences

14.6

ESTA

 

Dispatch appropriate emergency response resources and support them with situational awareness information through operational communication networks

3.2, 7.3, 12.4

Provide clinical triage and pre-ambulance life support advice via the telephone and access to specialist referral services as required for medical emergencies

13.4, 14.2, 14.8

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through EMR to relevant, as defined, events to support AV within the FRV Fire District

3.2, 14.2

FRV

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through:

 
  • EMR to relevant, as defined, events to support AV within the FRV Fire District

3.2, 14.2

  • deploy a Health Commander to direct the operational health response

3.1, 3.2, 14.5, 14.6, 14.8

LSV

Relief Support Agency (RelSA) to provide support to lead agencies for the establishment and resourcing of field primary care clinics

3.2, 14.3

liaise with control agencies to ensure the safety of responders, health care workers, and the public for identified and emergent risks from an incident, including activation of personal support arrangements

3.2, 15.5

Services Australia

 

Implement agreements with States, Territories and Commonwealth agencies, and outline the arrangements in place with States, Territories and Commonwealth agencies for the provision of support services if resources are overwhelmed during an emergency. Note: Other agreements outline the arrangements between the department and policy agencies about how they will work together to deliver the best possible services (within their portfolio of responsibility) to the community

1.1, 1.2, 1.4, 3.2, 7.3, 12.4

Provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement

3.2, 3.4, 3.5

Have staff available with specialist skills (for example social workers, community engagement officers, indigenous service officers) to work with disaster affected individuals and communities in relation to Services Australia payments and services

3.2, 6.1, 15.4, 15.5, 20.6

St John Ambulance Australia (Victoria)

 

Provide response and resources to other emergency service agencies and public, e.g. Mobile first aid vehicles, first aid / first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation

14.2, 14.7

Provide response and resources within the scope of the first aid sub-plan to the SHERP, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation

14.2, 14.7

Provide community transport services

15.2

 

Critical Task 14.5: Undertake and coordinate patient transport.

Agency Activity Additional alignment to critical tasks

AV

Under the SHERP, AV will:

 
  • assemble and lead the Health Incident Management Team

3.1, 14.6, 14.8

  • deploy a Health Commander to direct the operational health response

3.1, 3.2, 14.4, 14.6, 14.8

  • initially notify receiving hospitals of patients

3.4, 14.6, 14.8

  • support the Evacuation Manager in evacuating vulnerable people

3.2, 5.2, 14.6

Coroners Court

Facilitate the transportation of deceased persons to a coronial mortuary

8.4, 8.5

St John Ambulance Australia (Victoria) (Vic)

Support AV by providing non-emergency patient transport as a licenced operator

3.2

 

Critical Task 14.6: Work with hospitals to identify strategies and resources that may be implemented in response to a surge in demand.

Agency Activity Additional alignment to critical tasks

AV

Transport and distribute patients to appropriate medical care

14.5, 14.8

Under the SHERP, AV will:

 
  • activate other key SHERP position holders or mobile specialist teams

3.2, 14.4, 14.8

  • assemble and lead the Health Incident Management Team

3.1, 14.5, 14.8

  • deploy a Health Commander to direct the operational health response

3.1, 3.2, 14.4, 14.5, 14.8

  • initially notify receiving hospitals of patients

3.4, 14.5, 14.8

  • support the Evacuation Manager in evacuating vulnerable people

3.2, 5.2, 14.5

DH

 

Through the SEMP, SHERP and relevant sub plans, ensure a safe, effective and coordinated health and medical response to emergency incidents that go beyond day-to-day arrangements

3.2, 14.4, 14.8

Access additional resources for the provision of appropriate care during an emergency with major health consequences

14.4

Recovery Lead Agency (RecLA) responsible to maintain community access to primary and acute health services through DH funded health care services and other primary and acute health services

13.1, 13.3, 14.8

 

Critical Task 14.7: Work with hospitals to identify strategies and resources that may be implemented in response to a surge in demand.

Agency Activity Additional alignment to critical tasks

AV

Provide health support to other agencies, where appropriate

3.2, 14.1, 14.2

Provide health support to patients undergoing decontamination

14.1, 14.2, 14.4, 16.9

Provide pre-hospital clinical care

14.2, 14.3, 14.8

Triage patients and determine treatment priority

14.2, 14.3

LSV

Relief Support Agency (RelSA) to provide support to lead agencies for health and medical relief (first aid) assistance measures

3.2, 14.2, 14.7

St John Ambulance Australia (Victoria)

 

Provide response and resources to other emergency service agencies and public, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation

14.2, 14.4

Provide response and resources within the scope of the first aid sub-plan to the SHERP, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation

14.2, 14.4

Support agency for the provision of first aid and medical services to other emergency service agencies and public

3.2, 14.2

Relief Support Agency (RelSA) for AV and DH with first aid and medical services within the scope of the SHERP

3.2, 14.2

 

Critical Task 14.8: Work with hospitals to identify strategies and resources that may be implemented in response to a surge in demand.

Agency Activity Additional alignment to critical tasks

AV

 

Coordinate Public Access Defibrillation programs, and Community Emergency Response Teams

1.2, 3.3, 3.5

Provide pre-hospital clinical care

14.2, 14.3, 14.7

Transport and distribute patients to appropriate medical care

14.5, 14.6

Under the SHERP, AV will:

 
  • activate other key SHERP position holders or mobile specialist teams

3.2, 14.4, 14.6

  • assemble and lead the Health Incident Management Team

3.1, 14.5, 14.6

  • deploy a Health Commander to direct the operational health response

3.1, 3.2, 14.4, 14.5, 14.6

  • initially notify receiving hospitals of patients

3.4, 14.5, 14.6

Relief coordinating agency (RelCA) for relief health and medical assistance and first aid

14.1, 15.2, 15.4

Relief Lead Agency (RelLA) to coordinate and provide pre-hospital care to people affected by emergencies

3.1, 14.2

DH

 

Provide a State and Regional Health Coordination response during an emergency with major health consequences

3.1

Through the SEMP, SHERP and relevant sub plans, ensure a safe, effective and coordinated health and medical response to emergency incidents that go beyond day-to-day arrangements

14.4, 14.6, 14.8

Recovery Lead Agency (RecLA) responsible to maintain community access to primary and acute health services through DH funded health care services and other primary and acute health services

13.1, 13.3, 14.6

ESTA

Provide clinical triage and pre-ambulance life support advice via the telephone and access to specialist referral services as required for medical emergencies

13.4, 14.2, 14.4