In November 2015, Victoria’s lessons management framework was released. The framework established a model for lessons management, including a life cycle that defined cultural characteristics and lessons management process. The cultural characteristics include communication, accountability, just and fair, leadership and learning. The lessons management process includes two cycles that define how lessons will be identified and learnt based on the national model for lessons management analysis being observation, insight, lesson. The release of the framework was a key communication and education tool as a first step to clarifying roles, responsibilities, processes, terminology and expectations.
The Operational Assurance and Learning Arrangements were approved in August 2017. The arrangements use the lessons management process in the framework to outline how community, business, industry, government and agencies provide learnings and experiences and how the State Response Team will analyse for trends, identify lessons, implement change and improvement and conduct monitoring and measuring to highlight lessons that have been learned and that have resulted in behavioural and organisational change. The arrangements are being used to identify Victoria’s state-level, multi-agency lessons.
Lessons (listed below)
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