About Ambulance Victoria

Ambulance Victoria (AV) aims to improve the health of the community by providing high quality pre-hospital care and medical transport. AV’s Charter requires the service to respond rapidly to requests for help in a medical emergency; provide specialised medical skills to maintain life and reduce injuries in emergency situations and while transporting patients; provide specialised transport facilities to move people requiring emergency medical treatment; provide services for which specialised medical or transport skills are necessary; and, foster public education in first aid. 


Activity Critical task alignment / activity source

Active participation in emergency management committees and forums at all tiers (municipal, regional and state)


Provide appropriate pre-hospital leadership, skills and equipment through planning for various health emergencies, including mass casualty incidents

1.1, 1.3, 1.5, 1.6, 3.3, 3.4, 3.5

Coordinate and participate in training and exercises to maintain a high level of preparedness for all emergencies, including mass casualty incidents, both internally and with other emergency services and health service providers


Provide information to the public relating to health emergencies, and how the risk or consequence of these can be reduced

1.5, 2.1, 2.3

Engage with communities to build resilience in preventing and managing emergencies, through targeted and general education programs

1.4, 1.5, 6.4, 6.5

Undertake and participate in research to improve pre-hospital clinical skills and patient outcomes

4.4, 4.5

Response (including Relief)

Activity Critical task alignment / activity source

Coordinate Public Access Defibrillation programs, and Community Emergency Response Teams

1.2, 3.3, 3.5, 14.8

Provide health support to other agencies, where appropriate

3.2, 14.1, 14.2, 14.7

Provide health support to patients undergoing decontamination

14.1, 14.2, 14.4, 14.7, 16.9

Provide pre-hospital clinical care

14.2, 14.3, 14.7, 14.8

Respond to requests for pre-hospital emergency care

14.1, 14.2, 14.4

Transport and distribute patients to appropriate medical care

14.5, 14.6, 14.8

Triage patients and determine treatment priority

14.2, 14.3, 14.7

Under the SHERP, AV will:

  • activate other key SHERP position holders or mobile specialist teams

3.2, 14.4, 14.6, 14.8

  • assemble and lead the Health Incident Management Team

3.1, 14.5, 14.6, 14.8

  • deploy a Health Commander to direct the operational health response

3.1, 3.2, 14.4, 14.5, 14.6, 14.8

  • initially notify receiving hospitals of patients

3.4, 14.5, 14.6, 14.8

  • liaise with control agencies to ensure the safety of responders, health care workers, and the public for identified and emergent risks from an incident, including activation of personal support arrangements

3.2, 14.4, 15.5

  • represent Health as a member of the Emergency Management Team, and report on patient numbers and health impacts

3.2, 11.1

  • support the Evacuation Manager in evacuating vulnerable people

3.2, 5.2, 14.5, 14.6

Support the controller as requested to deliver relief and recovery activities


Lead Response Support Agency (RSA) for the functional areas of ambulance services/first aid/Pre-hospital care and heath command

Table 10: Support agencies for response

Relief coordinating agency (RelCA) for relief health and medical assistance and first aid

14.1, 14.8, 15.2, 15.4

Table 12: Relief coordination

Relief Lead Agency (RelLA) to:

  • coordinate and provide pre-hospital care to people affected by emergencies

3.1, 14.2, 14.8

Table 12: Relief coordination

  • establish field primary care clinics or other health relief assistance measures as directed by the State Health Commander

3.1, 14.3, 14.4, 15.1, 15.2

Table 12: Relief coordination

Lead Agency to restore, clear and rehabilitate public buildings and assets managed within AV’s portfolio

3.1, 19.3, 19.7


For recovery activities, refer directly to the agency for further information.

Assurance and Learning

Activity Critical task alignment / activity source
Undertake post incident debrief of the pre-hospital response and identify areas for improvement 21.2