Assurance and Learning core capability

About the Assurance and Learning core capability

Support continuous improvement to improve emergency management practice and community safety by extracting understanding from experience and research, reviewing community consequences, investigating causes and outcomes, providing assurance and translating lessons into behaviour change.

Note: All agencies undertake assurance and learning activities as required, and these activities should align to the principles in the Lessons Management Framework.

Critical Task Table 21: Agency roles mapped to the Victorian Preparedness Framework, by critical tasks within the Assurance and Learning core capability

Critical Task 21.1: Undertake assurance activities before, during and after major emergency events.

Agency	Activity	Additional alignment to critical tasks
AEMO	Coordinate Victorian Electricity Emergency Committee and Gas Emergency Management Consultative Forum emergency exercises	1.6, 21.3
AEMO	Prepare gas emergency procedures, in consultation with government, ESV and industry	1.2, 1.6, 21.3
ATSB	Assist where required with transport safety data recording, analysis and research, as well as foster safety awareness, knowledge and action	2.1, 4.4, 21.2
	Investigate accidents and other transport safety matters involving civil aviation, marine and rail operations in Australia within Commonwealth jurisdiction, and participate in overseas investigations involving Australian registered aircraft and ships.	3.1, 3.2, 21.2
	Issue public reports on investigations, safety issues and reports on remedial safety actions	2.1, 4.5, 4.6, 6.5, 21.3, 21.5
	Liaise with agencies as required when carrying out safety investigations to determine contributing and other safety factors to identify and reduce safety-related risk and foster safety awareness, knowledge and action	2.1, 3.1, 3.2, 21.2, 21.4, 21.5
CityLink	Participate in a post incident review/debrief
CMA	Monitor and report on performance of regional floodplain management strategies
DELWP	Energy: responsibilities under Part 7A of the EM Act 2013 involve working with the energy sector to enhance critical infrastructure resilience, through formulation of policy, emergency risk management planning by operators, observing exercises for resilience improvement cycles and designating vital critical infrastructure where appropriate	1.1, 1.2, 1.3, 1.6, 19.4, 19.5, 21.3
DELWP	Wildlife welfare arising from emergency events develop policy, programs and training for responding to wildlife welfare during emergencies	21.1
DFFH	Maintain DFFH state-wide emergency management surge capability and undertake annual/seasonal preparedness activities for emergency management operations, including reviews and updates of operational manuals, procedures, protocols and policies
DoT	Work with the transport sectors to enhance critical infrastructure resilience, through conducting, participating in and observing exercises as part of resilience improvement cycles for vital critical infrastructure owners and operators	1.6, 21.2, 21.3
Emergency Broadcasters	Participate in emergency debrief forums, particularly regarding public information and media issues	2.4
EMV	Support and promote the learning mechanisms that exist throughout the emergency management system before, during and after emergency events, including supporting all relevant agencies to establish the capability to undertake debrief and review activities at state, region, incident and local tiers, as required
	Coordinate state level learning activities in collaboration with all relevant agencies, including real-time monitoring, debriefing and reviewing
	Coordinate, collect, analyse and communicate reporting on sector performance, in collaboration with all relevant agencies
EPA	Provide technical support in the prevention, mitigation and risk reduction of pollution and waste emergencies by undertaking regulatory, enforcement and investigative activities under the Environment Protection Act
ERV	Establish and maintain contemporary state and regional recovery policies, guidelines, frameworks, and programs, built on monitoring, insights and evaluation learnings captured from previous major emergencies, exercises and better practice case studies	21.2
ERV	Oversee whole of government recovery progress towards recovery outcomes
ESTA	Provide information or insight based on ESTA’s Emergency communications information assets for post-incident review
Foodbank	Gather and disseminate intelligence via surveys, face to face and online communication, information newsletters with charity and agency partners to determine supply and demand trends to meet ongoing food relief requirements and efforts in disaster affected areas	4.1, 4.3, 4.4, 4.5, 4.6, 4.7
Foodbank	Track, assess and determine ongoing and changing food relief intelligence, trends and requirements across the state via regular surveys, data mapping, and strong, established communication pathways with the charity sector and agency partners	4.6, 4.7, 21.2
NOPSEMA	Investigate accidents, occurrences and other circumstances that may affect occupational health and safety, well integrity and environmental management of offshore petroleum operations and offshore greenhouse gas well operations and environmental management of greenhouse gas storage activities	4.4, 11.1
TSV	Collect, analyse and report on safety data and performance	4.4, 21.2
	Conduct safety audits of transport operators and determine compliance with safety requirements	4.4,
	Investigate incidents and accidents for compliance with transport safety legislation and take enforcement action as appropriate	4.4, 21.2, 21.3
VBA	Undertake inspections, investigations and audits to ensure compliance with relevant legislation during response/ recovery and input to any proposed process facilitation	11.1, 19.1, 19.2
VBA	Capture insights from activities to inform future response and review regulatory improvement opportunities to mitigate similar future emergency events	21.3
VicPol	Through the RERC, ensure the RCT and REMT conduct an operational debrief, where necessary, after a period of activation	21.1
VicPol	Through the MERC, ensure the Control Agency organises an operational debrief with support agencies as soon as practicable after response activities finish	21.1

Critical Task 21.2: Analyse insights and identify lessons from assurance activities.

Agency	Activity	Additional alignment to critical tasks
ATSB	Assist where required with transport safety data recording, analysis and research, as well as foster safety awareness, knowledge and action	2.1, 4.4, 21.1
	Investigate accidents and other transport safety matters involving civil aviation, marine and rail operations in Australia within Commonwealth jurisdiction, and participate in overseas investigations involving Australian registered aircraft and ships.	3.1, 3.2, 21.1
	Liaise with agencies as required when carrying out safety investigations to determine contributing and other safety factors to identify and reduce safety-related risk and foster safety awareness, knowledge and action	2.1, 3.1, 3.2, 21.1, 21.4, 21.5
AV	Undertake post incident debrief of the pre-hospital response and identify areas for improvement
DFFH	Establish and maintain contemporary DFFH regional-level relief and statewide social recovery policies, guidelines, frameworks and programs, built on insights and lessons captured from previous major emergencies, exercises and better practice case studies	21.3, 21.4
DoT	Work with the transport sectors to enhance critical infrastructure resilience, through conducting, participating in and observing exercises as part of resilience improvement cycles for vital critical infrastructure owners and operators	1.6, 21.1, 21.3
EMV	Coordinate the collation and analysis of observations from various sources to identify lessons, in collaboration with all relevant agencies
ESV	Gas: Develop and administer regulations and codes to ensure gas safety and associated risks are minimised to as far as practicable through: review, monitor and audit compliance program of appliances, gas equipment, gas components, gas installations, gas related services and the conveyance, sale, supply, measurement, control and use of gas with the specified safety standards or accepted gas safety cases; and enforce compliance where regulated entities place communities at risk	1.1, 1.2, 1.3, 5.4
ESV	Electricity: Develop and administer regulations and codes to ensure electricity safety and associated risks are minimised to as far as practicable through reviewing, monitoring and auditing the compliance of electrical infrastructure, electrical installations, electrical equipment and vegetation with the specified safety standards, accepted electricity safety management schemes or prescriptive legislation; and enforce compliance where regulated entities place communities at risk	1.1, 1.2, 1.3, 5.4
ERV	Establish and maintain contemporary state and regional recovery policies, guidelines, frameworks and programs, built on monitoring, insights and evaluation learnings captured from previous major emergencies, exercises and better practice case studies	21.1
Foodbank	Track, assess and determine ongoing and changing food relief intelligence, trends and requirements across the state via regular surveys, data mapping, and strong, established communication pathways with the charity sector and agency partners	4.6, 4.7, 21.1
TSV	Collect, analyse and report on safety data and performance	4.4, 21.1
TSV	Investigate incidents and accidents for compliance with transport safety legislation and take enforcement action as appropriate	4.4, 21.1, 21.3

Critical Task 21.3: Assess identified lessons for change / improvement activities.

Agency	Activity	Additional alignment to critical tasks
AEMO	Coordinate Victorian Electricity Emergency Committee and Gas Emergency Management Consultative Forum emergency exercises	1.6 21.1
AEMO	Prepare gas emergency procedures, in consultation with government, ESV and industry	1.2, 1.6, 21.1
ATSB	Issue public reports on investigations, safety issues and reports on remedial safety actions	2.1, 4.5, 4.6, 6.5, 21.1, 21.5
CityLink	Update the Emergency Risk Management Plan with findings and recommendations from any major event including annual exercises	1.3, 21.5
DELWP	Energy - responsibilities under Part 7A of the EM Act 2013 involve working with the energy sector to enhance critical infrastructure resilience, through formulation of policy, emergency risk management planning by operators, observing exercises for resilience improvement cycles and designating vital critical infrastructure where appropriate	1.1, 1.2, 1.3, 1.6, 19.4, 19.5, 21.1
DFFH	Establish and maintain contemporary DFFH regional-level relief and statewide social recovery policies, guidelines, frameworks and programs, built on insights and lessons captured from previous major emergencies, exercises and better practice case studies	21.2, 21.4
DoT	Work with the transport sectors to enhance critical infrastructure resilience, through conducting, participating in and observing exercises as part of resilience improvement cycles for vital critical infrastructure owners and operators	1.6, 21.1, 21.2
EMV	Coordinate the assessment, prioritization and communication of lessons and any required change activities to ensure the lesson is learned, in collaboration with all relevant agencies
TSV	Investigate incidents and accidents for compliance with transport safety legislation and take enforcement action as appropriate	4.4, 21.1, 21.2
VBA	Capture insights from activities to inform future response and review regulatory improvement opportunities to mitigate similar future emergency events	21.1

Critical Task 21.4: Monitor and measure improvement activities and outcomes.

Agency	Activity	Additional alignment to critical tasks
ATSB	Liaise with agencies as required when carrying out safety investigations to determine contributing and other safety factors to identify and reduce safety-related risk and foster safety awareness, knowledge and action	2.1, 3.1, 3.2, 21.1, 21.2, 21.5
DFFH	Establish and maintain contemporary DFFH regional-level relief and statewide social recovery policies, guidelines, frameworks and programs, built on insights and lessons captured from previous major emergencies, exercises and better practice case studies	21.2, 21.3

Critical Task 21.5: Provide opportunities for all personnel to access and utilise identified lessons.

Agency	Activity	Additional alignment to critical tasks
ATSB	Issue public reports on investigations, safety issues and reports on remedial safety actions	2.1, 4.5, 4.6, 6.5, 21.1, 21.3
ATSB	Liaise with agencies as required when carrying out safety investigations to determine contributing and other safety factors to identify and reduce safety-related risk and foster safety awareness, knowledge and action	2.1, 3.1, 3.2, 21.1, 21.2, 21.4
CityLink	Update the Emergency Risk Management Plan with findings and recommendations from any major event including annual exercises	1.3, 21.3
Coroners Court	Contribute to reducing preventable deaths and fires through the findings of coronial investigations of deaths and fires, and the make recommendations to promote public health and safety	1.4, 2.1
DFFH	Establish and maintain contemporary DFFH state-level relief and recovery policies, guidelines, frameworks and programs, built on insights and lessons captured from previous major emergencies, exercises and better practice case studies	21.2, 21.3
EMV	Coordinate the development of learning products and disseminate to sector agencies to communicate lessons to a broad sector audience, in collaboration with all relevant agencies