About the Community Information and Warnings core capability

Deliver public information and warnings that are authoritative, consistently constructed and relevant for all Victorians and visitors in all emergencies. Provide timely and tailored information that supports the community to make informed decisions before, during and after emergencies.

Critical Task Table 2: Agency roles mapped to the Victorian Preparedness Framework, by critical tasks within the Community Information and Warnings core capability

 

Critical Task 2.1: Provide information to people and communities on risks, risk mitigation actions, and incident/events that may affect them.

Agency Activity Additional alignment to critical tasks

ADF

DoD bases in Victoria, commanded by the Senior ADF Officer for that base, conduct regular community engagement with local services and leaders. The Senior ADF Officer can provide advice at local level, as well as coordinate and deliver small-scale, short duration assistance in a local emergency situation (DACC1 Support)

2.3, 3.2, 4.5

ATSB

Assist where required with transport safety data recording, analysis and research, as well as foster safety awareness, knowledge and action

4.4, 21.1, 21.2

Issue public reports on investigations, safety issues and reports on remedial safety actions

4.5, 4.6, 6.5, 21.1, 21.3, 21.5

Liaise with agencies as required when carrying out safety investigations to determine contributing and other safety factors to identify and reduce safety-related risk and foster safety awareness, knowledge and action

3.1, 3.2, 21.1, 21.2, 21.4, 21.5

AV

Provide information to the public relating to health emergencies, and how the risk or consequence of these can be reduced

1.5, 2.3

BoM

Contribute to community hazard mapping by leading analysis of relevant meteorological and hydrological information

1.4, 4.4, 4.6

Issue warnings on gales, storms, tsunami, solar storms and other weather conditions likely to endanger life or property, or that give rise to floods or bushfires

2.3

CFA

Protect life, property and the environment from the effects of fire, accidents and other hazards through providing advice to threatened and affected communities on actions to take during an emergency event

2.3, 3.5

CityLink

Utilise Variable Message Signs in conjunction with state partners during emergencies to display community messages on risks and emergencies

2.3, 2.5, 4.3

Coroners Court

Contribute to reducing preventable deaths and fires through the findings of coronial investigations of deaths and fires, and the make recommendations to promote public health and safety

1.4, 21.5

DELWP

Cetacean (whale and dolphin) stranding, entanglement or vessel strike - engage with stakeholders to reduce the incidence of cetacean stranding, entanglement and vessel strike

1.3

Lead the coordination of public information on:

  • electricity outages and potential or actual load shedding after consultation with AEMO, ESV, industry and government
  • gas usage and potential or actual gas curtailment in consultation with AEMO, ESV, industry and government

2.1, 2.2, 2.3, 2.5

DET

Provide an emergency notification and reporting service between government schools and emergency services through the department’s 24‑hour Security Services Unit

2.3, 3.5

DFFH

Promote awareness of safe practices and emergency procedures and implement safety and warning systems for clients and funded services of DFFH

 

Support EMV to lead whole of government coordination of public information and communication in relation to relief

3.2

DH

Promote awareness of safe practices, emergency procedures and implementing safety and warning systems for health services, such as extreme heat and epidemic thunderstorm asthma

13.3, 13.5

Support EMV to lead whole of government coordination of public information and communication in relation to emergency management for major emergencies

2.3, 3.2

EMV

In collaboration with the whole-of-government, lead the coordination of public information and communication in relation to emergency management for major emergencies

2.2

Emergency Broadcasters

Broadcast information that promotes community safety

 

Broadcast weather forecast information from the BoM relevant to developing emergencies

2.3

Broadcast emergency messages (warnings and information) in the form provided by an authorised emergency service representative, interrupting scheduled programming and repeating as required

2.3

Broadcast the Standard Emergency Warning Signal as required, in accordance with the Standard Emergency Warning Signal Guidelines

2.3

Provide continuous broadcast services in parts of Victoria affected by a significant emergency (abandoning scheduled programming)

2.3

EPA

As a technical support agency in cooperation with the control agency, provide advice to the community on the harmful effects of pollution and waste and recommend actions to protect public health

2.3, 13.2, 13.5

ESTA

Provide relevant information to people and communities via Triple Zero on immediate emergency risks, and potential actions they can take to alleviate some of those risks

2.3

ESV

Gas - Conduct community engagement and gas safety awareness campaigns and programs

2.2

Electricity - Conduct community engagement and electricity safety awareness campaigns and programs

2.2

Electricity - Provide information and guidance to local communities to expedite the safe restoration of supply to properties affected by bushfire

2.5

FRV and CFA

Reduce the number of fires and hazardous incidents through:

 
  • changing community behaviour through public education and legislation

1.4

  • increasing community involvement and awareness in hazard prevention

1.1

  • broadening community awareness and preparedness to minimise the impact of an emergency on the community

6.3

LSV

Set safety standards for the development, operation and use of a range of waterways including beaches, public swimming pools, home pools and spas, and urban waterways

2.2

Provide technical and reference manuals, texts, resources, and newsletters on water safety, lifesaving, life guarding, CPR and first aid

4.5

Provide subject matter expertise on water safety campaigns and public awareness communication

2.2, 4.5

Provide expert advice on aquatic risk management systems and water safety signage

4.5, 6.2

Develop and provide education in water safety and associated messaging, first aid, CPR, swimming and lifesaving programs at swimming pools, open water locations, schools and lifesaving clubs including accredited training for Personal Water Craft and Inflatable Rescue Boats

6.1, 6.4

Provide water safety first responder services for aquatic based events

3.2

Provide timely, coordinated information and warnings around beach and water safety as well as bay water quality to communities

2.3

LSV and Volunteer Search and Rescue Organisations

Provide information and education displays at trade shows and community events

4.5

Municipal councils

Work with the Municipal and/or Regional Emergency Management Planning Committee to provide community awareness, information

1.2

NOPSEMA

Promote and advise on occupational health and safety, well integrity and environmental management in offshore petroleum operations and offshore greenhouse gas well operations and environmental management of greenhouse gas storage activities

1.1, 1.5, 4.5, 4.6

Provide advice and briefings to the responsible Commonwealth Minister and relevant Minister(s), the public and the media on emergencies at or involving offshore petroleum operations and greenhouse gas storage activities

4.5, 4.6

Services Australia

Coordinate the response to emergencies through responding to media requests during an activation (jointly and in consultation with the Media Team)

2.3, 3.2

St John Ambulance Australia (Victoria)

Improve community readiness through marketing appropriate and cost effective first aid equipment and servicing

1.2, 1.4

Promote and provide community first aid training through public education in schools, workplaces and to the public

4.5, 6.3

TSV

Provide information, guidance and education that promotes awareness and understanding of transport safety issues

1.1, 1.5, 4.5

VBA

Develop and distribute key messages for councils, local relief services, industry and community

 

Distribute practical information to local councils, other agencies and community on post event hazards, including clean-up, initial safety assessment and the re-establishment of building infrastructure and building essential services

2.3

VFA

Publish educational material on declared noxious aquatic species (website)

 

Publish educational material on shark hazards (website)

 

Publish information for the community on shark hazards

2.2

VicPol

Build social capital and resilience in communities to prepare for a sustained recovery from extreme emergencies and natural disasters through providing information and education in the media and other means

1.2, 2.3, 2.5, 6.1

Responsible for provision of media coordination (where no other facility exists)

2.3, 3.1, 3.5

Support other agencies in dissemination of public information

2.3, 3.1

VICSES

Increase individual capacity and capability of the community to prepare and respond by engaging with communities providing storm, flood, earthquake, tsunami and landslide risk information, community education and engagement

1.1

Provide information to the community and government

2.3

Support the multi-agency approach in the provision of advice, information, training and assistance to Municipal councils and agencies in relation to emergency management principles and practice

1.1, 1.2, 4.5, 4.6

VIFM

Provide medical death investigation, and reduce the number of preventable deaths and promote public health and safety and the administration of justice

1.3

VMIA

Provide services to the Victorian government on risk and insurance issues and trends

4.5, 17.3

Volunteer Search and Rescue Organisations

Engage with communities about volunteer agencies capabilities and capacity in an emergency

1.1, 1.2

Provide advice, information, and assistance to volunteer agencies and the community in relation to emergency management principles and practice

1.1, 1.2, 4.5, 4.6

VRCA

Communicate with port users through the Navigation Safety Committee about maritime risks and mitigation measures

 

Worksafe Victoria

Provide people and communities with information about risks, risk mitigation actions, and incidents/events through the development and publishing of guidance notes and alerts on a wide range of occupational health and safety and dangerous goods matters

1.4

Deliver public safety awareness activities where Worksafe Victoria has jurisdiction under the Equipment (Public Safety) Act 1994 and associated regulations

 
 

Critical Task 2.2: Deliver a whole-of-Victorian-Government preparedness and awareness campaign.

Agency Activity Additional alignment to critical tasks

DELWP

Lead the coordination of public information on:

  • electricity outages and potential or actual load shedding after consultation with AEMO, ESV, industry and government
  • gas usage and potential or actual gas curtailment in consultation with AEMO, ESV, industry and government

2.1, 2.3, 2.5

EMV

In collaboration with the whole-of-government, lead the coordination of public information and communication in relation to emergency management for major emergencies

2.1

ESV

Electricity:

  • Conduct community engagement and electricity safety awareness campaigns and programs

2.1

LSV

Provide subject matter expertise on water safety campaigns and public awareness communication

2.1, 4.5

VFA

Support DELWP in the delivery of programs to reduce the incidence of cetacean entanglement and vessel strike from fishing activities

1.5, 3.2

 

Critical Task 2.3: Deliver timely, coordinated, accessible, tailored and relevant information and warnings to communities.

Agency Activity Additional alignment to critical tasks

ADF

DoD bases in Victoria, commanded by the Senior ADF Officer for that base, conduct regular community engagement with local services and leaders. The Senior ADF Officer can provide advice at local level, as well as coordinate and deliver small-scale, short duration assistance in a local emergency situation (DACC1 Support)

2.1, 3.2, 4.5

AV

Provide information to the public relating to health emergencies, and how the risk or consequence of these can be reduced

1.5, 2.1

BoM

Issue warnings on gales, storms, tsunami, solar storms and other weather conditions likely to endanger life or property, or that give rise to floods or bushfires

2.1

In coordination with Victorian state agencies, provide weather-related information to media, including direct broadcast via radio and the internet

3.2, 4.5

BRV

Lead the coordination of Victorian Government communications and public information relating to recovery

2.5

CFA

Protect life, property and the environment from the effects of fire, accidents and other hazards through providing advice to threatened and affected communities on actions to take during an emergency event

2.1, 3.5

CityLink

Utilise Variable Message Signs in conjunction with state partners during emergencies to display community messages on risks and emergencies

2.1, 2.5, 4.3

DELWP

Lead the coordination of public information on:

  • electricity outages and potential or actual load shedding after consultation with AEMO, ESV, industry and government
  • gas usage and potential or actual gas curtailment in consultation with AEMO, ESV, industry and government

2.1, 2.2, 2.5

Provide emergency advice to reduce gas consumption on a voluntary basis

 

DET

Provide an emergency notification and reporting service between government schools and emergency services through the department’s 24‑hour Security Services Unit

2.1, 3.5

DH

Provide public information to protect the community during health emergencies. Issue warnings for communicable and human disease, radiological and biological leaks and spills, major food and drinking water contamination.

 

Provide public health and mental health information and advice and promote services available during and after major emergencies in coordination with other agencies

2.5

Support EMV to lead whole of government coordination of public information and communication in relation to emergency management for major emergencies

2.1, 3.2

DoT

Provide transport closure and condition information to the media and public

4.5, 9.4

Maintain community safety and confidence through provision of warnings, facilitating network repairs and maintaining, identifying and mitigating transport related risks

4.4, 9.6

EMC

Ensure warnings are issued, and information is provided to the community in relation to fires in Victoria for the purposes of protecting life and property, with regard to any guidelines, procedures and operating protocols the EMC has issued in consultation with the fire services agencies

 

Emergency Broadcasters

Broadcast weather forecast information from the BoM relevant to developing emergencies

2.1

Broadcast emergency messages (warnings and information) in the form provided by an authorised emergency service representative, interrupting scheduled programming and repeating as required

2.1

Broadcast the Standard Emergency Warning Signal as required, in accordance with the Standard Emergency Warning Signal Guidelines

2.1

Provide continuous broadcast services in parts of Victoria affected by a significant emergency (abandoning scheduled programming)

2.1

EPA

As a technical support agency in cooperation with the control agency, provide advice to the community on the harmful effects of pollution and waste and recommend actions to protect public health

2.1, 13.2, 13.5

Receive notifications for fish deaths, assess and triage reports, make interagency notifications, issue public information where required, and undertake a regional investigation with support of local agencies where practicable, to determine the cause of the fish death event before identification and transfer to the relevant agency for ongoing management

4.4, 4.5, 11.2, 18.2, 18.4

ESTA

Provide relevant information to people and communities via Triple Zero on immediate emergency risks, and potential actions they can take to alleviate some of those risks

2.1

ESV

Gas:

  • Conduct community engagement and gas safety awareness campaigns and programs

2.1

LSV

Set safety standards for the development, operation and use of a range of waterways including beaches, public swimming pools, home pools and spas, and urban waterways

2.1

Provide timely, coordinated information and warnings around beach and water safety as well as bay water quality to communities

2.1

Municipal councils

Coordination of local level relief activities, and lead agency to provide local relief information to public and media

 

Parks Victoria

Assist in the response to blue-green algal blooms by erecting relevant signage and taking water samples. This is described in the Blue Green Algae Circular where PV is the designated waterway manager under the Marine Act 1988, (e.g. Albert Park Lake, lower reaches of the Barwon River system (including Lake Connewarre, Lysterfield Lake and Tower Hill) under the direction of the relevant CMAs

3.2, 16.3

Services Australia

Coordinate the response to emergencies through:

 
  • activation of the National Security Hotline

3.5

  • responding to media requests during an activation (jointly and in consultation with the Media Team)

2.1, 3.2

VBA

Distribute practical information to local councils, other agencies and community on post event hazards, including clean-up, initial safety assessment and the re-establishment of building infrastructure and building essential services

2.1

VicPol

Build social capital and resilience in communities to prepare for a sustained recovery from extreme emergencies and natural disasters through providing information and education in the media and other means

1.2, 2.1, 2.5, 6.1

Responsible for provision of media coordination (where no other facility exists)

2.1, 3.1, 3.5

Support other agencies in dissemination of public information

2.1, 3.1

VICSES

Provide information to the community and government

2.1

VRCA

Deliver marine notices and warnings to port users

 
 

Critical Task 2.4: Undertake evaluations and research to understand community information needs and effectiveness of warnings.

Agency Activity Additional alignment to critical tasks

Emergency Broadcasters

Participate in emergency debrief forums, particularly regarding public information and media issues

21.1

ESTA

Render communication and media response support for the control agency as appropriate  

3.2

 

Critical Task 2.5: Plan for and deliver collaborative and proactive messaging to promote recovery in impacted communities.

Agency Activity Additional alignment to critical tasks

BRV

Lead the coordination of Victorian Government communications and public information relating to recovery

2.3

CityLink

Utilise Variable Message Signs in conjunction with state partners during emergencies to display community messages on risks and emergencies

2.1, 2.3, 4.3

EMV

Recovery Support Agency (RecSA) to support BRV for community information

 

ESV

Electricity - Provide information and guidance to local communities to expedite the safe restoration of supply to properties affected by bushfire

2.1

DELWP

Lead the coordination of public information on:

  • electricity outages and potential or actual load shedding after consultation with AEMO, ESV, industry and government
  • gas usage and potential or actual gas curtailment in consultation with AEMO, ESV, industry and government

2.1, 2.2, 2.3

DH

Provide public health and mental health information and advice and promote services available during and after major emergencies in coordination with other agencies

2.3

Support the lead recovery agency in its role to coordinate whole of government public information and communication following major emergencies

 

VBA

Recovery Lead Agency (RecLA) to provide building advice and information to (displaced) residents on returning safely to their properties after an event (e.g. managing hazards), rebuilding post event, and temporary occupation of buildings affected areas

 

VicPol

Build social capital and resilience in communities to prepare for a sustained recovery from extreme emergencies and natural disasters through providing information and education in the media and other means

1.2, 2.1, 2.3, 6.1