About the Social Recovery core capability

The longer term provision of assistance and access to services that allows individuals, families and communities to achieve an effective level of functioning after an emergency event. This includes safety, security, shelter, health and psychosocial wellbeing and re-establishment of those elements of society necessary for well-being.

Critical Task Table 20: Agency roles mapped to the Victorian Preparedness Framework, by critical tasks within the Social Recovery core capability

 

Critical Task 20.1: Assess and provide for medium to long term psychosocial needs.

Agency Activity Additional alignment to critical tasks

ARC

Equip community members with resources and link them to appropriate services to support long-term recovery and wellbeing. Advocate for community needs through the provision of recovery planning and policy advice

20.4

CityLink

Facilitate steps to ensure the physical and mental wellbeing of all customers and company personnel involved in the emergency

15.2, 15.3

DET

Lead agency to help students and school staff of government schools to overcome the immediate impact of an emergency by providing specialist support services including providing psychological first aid and psychoeducation

3.1, 15.2, 15.3

DFFH

Recovery Coordinating Agency (RecCA) responsible for the recovery functional area coordination of housing and accommodation, psychosocial support, individual and household assistance

20.2, 20.3

Lead agency responsible to:

 
  • coordinate the provision of psychological first aid to affected people to overcome the immediate impact, feel safe, connected to others, able to help themselves and able to access physical, emotional and social support
  • coordinate the provision of mental health services and information and targeted psychosocial support
 

Eastlink and Lendlease

Facilitate steps to ensure the physical and mental wellbeing of all company personnel involved in emergencies

15.2, 15.3

ESV

 

Gas - Provide safety and technical advice to energy control agency in order to support overall strategies and decision making for recovering from gas emergency events (including safe restoration of gas supply and safety of any relief program for temporary gas supply to community)

19.1, 19.7

Electricity - Provide safety and technical advice to energy control agency in order to support overall strategies and decision making for recovering from electricity emergency events and bushfire (including the safe restoration of electricity supply and safety of any relief program for temporary electricity supply to community)

19.1, 19.7

VCC-EM

Recovery Support Agency (RecSA) to:

 
  • DFFH to provide psychosocial support including psychological first aid, emotional and spiritual care and personal support in relief and recovery centres and through community outreach, direct visits, community meetings and gatherings

3.2, 15.3, 20.6

  • provide DFFH and activating agencies regular reports on community wellbeing, needs and issues

20.5

 

Critical Task 20.2: Provide housing / accommodation options.

Agency Activity Additional alignment to critical tasks

DFFH

Recovery Coordinating Agency (RecCA) responsible for the recovery functional area coordination of housing and accommodation, psychosocial support, individual and household assistance

20.1, 20.3

Recovery Lead Agency (RecLA) responsible to support securing interim accommodation, when requested by councils and other referring agencies, for individuals, families and households whose primary residence is destroyed or damaged

 

DH

Recovery Lead Agency (RecLA) responsible to provide advice on accommodation standards for interim accommodation of displaced people, when requested by councils

 

Municipal councils

Relief Lead Agency (RelLA) to coordinate the housing of displaced and lost/stray companion animals, with support from the Victorian Farmers Federation, Australian Veterinary Association and RSPCA

 

Salvation Army

As appropriate, make available any Salvation Army service during an emergency to assist persons affected (e.g. personal support, emergency accommodation, transport)

10.2, 15.1, 15.2, 15.3, 20.7

 

Critical Task 20.3: Assess and provide financial re-establishment assistance.

Agency Activity Additional alignment to critical tasks

ARC

Recovery Support Agency (RecSA) to support DJCS to organise public appeals when requested, through collecting monetary donations for state-led public appeals

3.2

Australian Government Department of Home Affairs

The Commonwealth provide financial assistance to state and territory governments, individuals and organisations to prepare for, and recover from, bushfires

15.4

EMA administer the DRFA on behalf of the Australian Government, which provides financial assistance to the state and territory governments to assist with the costs of certain disaster relief and recovery assistance measures

15.4

EMA administer the Australian Government’s disaster recovery payments, including the Australian Government Disaster Recovery Payment and the Disaster Recovery Allowance

15.4

BRV

Coordinate state and regional recovery, including State and Commonwealth funding for recovery, as required

15.4

Administer recovery grants in coordination with Commonwealth, State and local government department and agencies

15.4

DFFH

Recovery Coordinating Agency (RecCA) responsible for the recovery functional area coordination of housing and accommodation, psychosocial support, individual and household assistance

20.1, 20.2

Recovery Lead Agency (RecLA) responsible to administer income-tested re-establishment payments through the Personal Hardship Assistance Program, to help eligible households re-establish as quickly as possible

 

DPC

Recovery Support Agency (RecSA) to EMV to implement available financial assistance under the DRFA to assist small businesses and primary producers’ recovery by providing advice to the Victorian Premier to request the activation of DRFA Category B, as required

 

Implement financial assistance under the DRFA by providing advice to the Victorian Premier to request the Prime Minister activate DRFA Category C and D as required

 

Recovery Support Agency (RecSA) to EMV to implement available financial assistance under the DRFA to assist voluntary non-profit groups, communities and economies

 

EMV

Recovery Lead Agency (RecLA) to implement available financial assistance under the DRFA to assist primary producers’ recovery subject to activation by the state and Commonwealth governments; a low-interest concessional loan scheme to primary producers; and recovery grants for primary producers, subject to approval by the Commonwealth Government

17.2

Recovery Support Agency (RecSA) to support DFFH to deliver income-tested re-establishment payments through activation of the DFFH Personal Hardship Assistance Program, to help eligible households re-establish as quickly as possible

3.2

RAC

Recovery Support Agency (RecSA) to EMV to implement available financial assistance under the DRFA to assist:

  • voluntary non-profit groups, communities and economies
  • small business owners
  • primary producers’ recovery

15.4, 17.1

Services Australia

Coordinate response to emergencies through disaster payments such as Australian Government Disaster Recovery Payment, Australian Victim of Terrorism Overseas Payment, Disaster Recovery Allowance and ex gratia assistance

15.4

Disaster event priorities include:

 
  • continuity of Australian Government payments and services for existing customers
 
  • provision of information and advice about Australian Government emergency payments and services for affected Australians

15.4, 20.5

 

Critical Task 20.4: Coordinate and adapt health programs to ensure continuity and availability of advice / activities.

Agency Activity Additional alignment to critical tasks

ARC

Equip community members with resources and link them to appropriate services to support long-term recovery and wellbeing. Advocate for community needs through the provision of recovery planning and policy advice

20.1

DH

Recovery Coordinating Agency (RecCA) responsible for the recovery functional area coordination of health and medical assistance

 

Foodbank

Coordinate, supply and distribute the Breakfast in Schools Program for participating schools as required

3.2, 10.2, 15.2, 15.5

 

Critical Task 20.5: Assess community service needs, including socio-economic disadvantage.

Agency Activity Additional alignment to critical tasks

ARC

Support Municipal councils through advice, guidance and connections to individuals and organisations that can provide additional support to affected persons

3.2

BRV

Coordinate state and regional recovery, including engage with communities, local governments, State Government departments and agencies, the Commonwealth Government and non-government organisations to ensure appropriate recovery supports are in place and are well integrated to meet community needs

3.2, 20.6

DFFH

Recovery Lead Agency (RecLA) responsible to coordinate the provision of personal support through information, practical assistance, assessment of immediate needs and referral to other support agencies and services in recovery centres

 

DH

Recovery Lead Agency (RecLA) responsible to provide advice on wellbeing in recovery through ‘whole-of-health’ advice, information and assistance to community

 

Foodbank

Co-lead agency with the Salvation Army to provide essential material aid (non-food items) to emergency affected persons specifically key personal care items including toilet paper, soap, sanitary supplies

10.2, 15.2

Municipal councils

Recovery Lead Agency (RecLA) to provide and manage community recovery services and activities (not all councils will undertake this activity)

 

Services Australia

Disaster event priorities include provision of information and advice about Australian Government emergency payments and services for affected Australians

15.4, 20.3

VCC-EM

Recovery Support Agency (RecSA) to provide DFFH and activating agencies regular reports on community wellbeing, needs and issues

20.1

 

Critical Task 20.6: Work with communities to transition recovery services and programs to mainstream community delivery / services.

Agency Activity Additional alignment to critical tasks

BRV

Coordinate state and regional recovery, including engage with communities, local governments, State Government departments and agencies, the Commonwealth Government and non-government organisations to ensure appropriate recovery supports are in place and are well integrated to meet community needs

3.2, 20.5

Support the establishment and operation of community recovery hubs, linking locals to practical recovery supports as required

3.3

CFA

Support the Controller by providing assistance and advice to individuals, families and communities affected by fire or other incidents (as described)

 

DFFH

Recovery Lead Agency (RecLA) responsible to coordinate plans when requested, to assist households to prepare for the transition to permanent housing

 

Eastlink and Lendlease

Participate on a Community Recovery Committee, if required

19.8

FRV

Support the controller by providing post incident assistance and advice to persons impacted by fire and other emergencies

4.5

Salvation Army

Provide support to community safety activities

3.2

Services Australia

Provide the following services have staff available with specialist skills (for example social workers, community engagement officers, indigenous service officers) to work with disaster affected individuals and communities in relation to Services Australia payments and services

3.2, 6.1, 14.4, 15.4, 15.5

VCC-EM

Recovery Support Agency (RecSA) to DFFH to provide psychosocial support including psychological first aid, emotional and spiritual care and personal support in relief and recovery centres and through community outreach, direct visits, community meetings and gatherings

3.2, 15.3, 20.1

VICSES

Support the Controller by providing assistance and advice to individuals, families and communities who have been affected by flood, storm, tsunami, earthquake of landslide

 
 

Critical Task 20.7: Provide bereavement support for communities.

Agency Activity Additional alignment to critical tasks

DH

Recovery Lead Agency (RecLA) responsible to provide mental health services and information

 

Recovery Support Agency (RecSA) for Coroners Court of Victoria to promote mental health information and services available to support bereaved families

 

Salvation Army

As appropriate, make available any Salvation Army service during an emergency to assist persons affected (e.g. personal support, emergency accommodation, transport)

10.2, 15.1, 15.2, 15.3, 20.2