Salvation Army – Victorian Emergency Services

The Salvation Army – Victorian Emergency Services (Salvation Army) works with federal, state and local governments, community organisations and members to best meet the needs of those affected by disasters. Salvation Army services are provided through volunteers across the state in the provision of aid by meeting human need without discrimination. The Salvation Army’s broader services enable the assistance to community members with multiple and complex needs and layers of vulnerability, and provide informed advocacy to external agencies in emergencies.


Activity Critical task alignment / activity source

Participate in emergency planning/exercises at state, regional and local levels


Continually update volunteer competencies, training and safety policy plans for harm minimisation to volunteers and community members 

1.1, 1.4

Response (including Relief)

Activity Critical task alignment / activity source

Provide refreshments to emergency management personnel


Assist in the provision of catering to emergency management personnel and affected persons 

10.1, 10.2, 15.2

Primary support agency at state level for provision of material needs (including bedding and clothing) to affected persons

10.2, 15.2

Relief Coordinating Agency (RelCA) for disbursement of material aid (non-food items), including Relief Lead Agency (RelLA) to coordinate the provision of essential material aid (non-food items) to individuals, families and communities affected by emergencies such as clothing, bedding materials and personal necessities, to help ensure their personal comfort, dignity, health and wellbeing

15.2, Table 12: Relief coordination

Relief Support Agency (RelSA) for ARC and VCC EM in providing psychosocial support services to communities via relief centres and through community outreach programs

Table 12: Relief coordination

Relief Support Agency (RelSA) to ARC to provide emergency food relief (including water) at regional and state levels, including support from other agencies, and provide support at the local level when requested

15.2, Table 12: Relief coordination


Activity Critical task alignment / activity source

Recovery Support Agency (RecSA) to ERV in the management of donated goods

Table 14: Recovery coordination: For services across all environments

Recovery Support Agency (RecSA) to Victim Services, Support and Reform to provide support in emergencies caused by crimes against the person, an act intended to cause harm to the community or as a result of a Class 3 emergency event 

Table 15: Recovery coordination: Social environment 

As appropriate, make available any Salvation Army service during an emergency to assist persons affected (e.g. personal support, emergency accommodation, transport) 

10.2, 15.1, 15.2, 15.3, 20.2, 20.7

Provide support to community safety activities 

3.2, 20.6

Assurance and Learning

For assurance and learning activities, refer directly to the agency for further information.