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The tables below provide a guide for agencies involved in recovery. It details the range and types of assistance, and the providers of each, to support community recovery. Refer to the SEMP for an explanation of recovery concepts and arrangements. 

The information shown is in summary form. This guide does not prevent other organisations from providing recovery services, including activities or additional services. However, all recovery services must be managed under the established recovery co-ordination arrangements.

Recovery co-ordination responsibilities are:

  • for state recovery co-ordination: Emergency Management Victoria (EMV)
  • for regional recovery co-ordination: Department of Health and Human Services (DHHS)
  • for municipal recovery co-ordination: Municipal councils [7]
  • for communities impacted by the 2019-20 Eastern Victorian Bushfires recovery co-ordination or as formally delegated by the EMC: Bushfire Recovery Victoria (BRV)

Recovery is managed under four environments, Social, Economic, Built and Natural, that provide a framework within which recovery can be planned, reported, monitored and evaluated. 

Each environment has functional areas that describe a community need, and each functional area has recovery activities – programs, services and products – that assist in community recovery.  The functional areas help the EM sector and the public understand what recovery services are available and the agency responsible for co-ordinating them (the recovery co-ordinating agency (RecCA)). There are 15 functional areas across the four environments. 

Every recovery activity has a Victorian Government lead agency (recovery lead agency (RecLA)), often with several other agencies (recovery support agency (RecSAs)) supporting them. The impacts of the emergency and community needs will determine if the recovery activity is required. 
 

 

Table 12: Recovery co-ordination, lead and support agencies: Social environment

The social environment considers the impact an event may have on the health and wellbeing of individuals, families and communities. This environment is primarily concerned with safety, security and shelter, health and psychosocial wellbeing.

Housing and accommodation (DHHS) 

Assist people displaced by the emergency to access temporary accommodation, and return to permanent housing as soon as possible

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Support securing interim accommodation

 
  • DHHS
 
  • Community housing agencies
  • Municipal councils
 
  • Operational Management
  • Relief Assistance
  • Social Recovery
             

Advice to councils on interim accommodation standards for displaced people

 
  • DHHS
     
  • Operational Management
  • Social Recovery
             

Survey and make a determination regarding occupancy of damaged buildings

 
  • Municipal councils
     
  • Impact Assessment
             

Building advice and information to residents

 
  • VBA
 
  • Municipal councils
 
  • Operational Management
  • Built Recovery
  • Social Recovery
             

Transition to permanent housing

 
  • DHHS
 
  • Community housing agencies
 
  • Operational Management
  • Social Recovery
             

 

Individual and household financial assistance (DHHS)

Assist households to minimise the financial impact of the emergency by providing advice and financial assistance where eligible

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

DHHS Personal Hardship Assistance Program – re-establishment assistance

 
  • DHHS
 
  • EMV
 
  • Operational Management
  • Social Recovery
             

Australian Government Disaster Recovery Financial Assistance

 
  • EMV as lead gov’t liaison
 
  • Services Australia
 
  • Operational Management
  • Relief Assistance
  • Social Recovery
             

Insurance advice and information to customers

 
  • DTF as lead gov’t liaison
 
  • ICA
  • Victoria Legal Aid
  • VMIA
 
  • Operational Management
  • Intelligence & Information Sharing
  • Economic Recovery
             

 

Psychosocial support (DHHS) 

Support the emotional, spiritual, cultural, psychological and social needs of affected people

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Personal support (psychological first aid and emotional-spiritual care) in relief and recovery centres and through community outreach

 
  • DHHS
 
  • ARC
  • Municipal councils
  • VCC EM
 
  • Operational Management
  • Relief Assistance
  • Social Recovery
             

Family violence services and information

 
  • DHHS (Family Safety Victoria)
 
  • Mental health services
  • Private providers
  • Specialist family violence services
 
  • Relief Assistance
  • Social Recovery
             

Counselling

 
  • DHHS
 
  • Mental health services
  • Private providers
 
  • Relief Assistance
  • Social Recovery
             

Support in emergencies caused by criminal acts

 
  • Victim Support Agency
 
  • VCC EM
 
  • Social Recovery
             

Support and advice to aid schools and early childhood services

 
  • DET
     
  • Intelligence & Information Sharing
  • Building Community Resilience
  • Relief Assistance
             

Referrals to psychosocial support services for primary producers and animal owners

     
  • DHHS
  • DJPR
 
  • Operational Management
  • Impact Assessment
  • Relief Assistance
  • Social Recovery
             

Support for the bereaved

 
  • VIFM
 
  • Coroners Court of Victoria
  • DHHS
  • VCC EM
 
  • Operational Management
  • Social Recovery
             

 

Health and medical assistance (DHHS)

Ensure that health and medical emergency responses are co-ordinated and appropriate

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Public health advice

 
  • DHHS
 
  • Municipal councils
 
  • Operational Management
  • Intelligence & Information Sharing
  • Health Protection
             

Advice on wellbeing in recovery

 
  • DHHS
 
  • ARC
  • Municipal councils
  • VCC EM
 
  • Operational Management
  • Intelligence & Information Sharing
  • Social Recovery
             

Primary and acute health services

 
  • DHHS
 
  • DHHS-funded health care services
  • Other primary & acute health services & agencies
 
  • Health Emergency Response
             

 

Community development (EMV) 

Support communities to share responsibility in recovery activities

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Community information

 
  • EMV
 
  • Municipal Councils
 
  • Community Information & Warnings
  • Operational Management
  • Intelligence & Information Sharing
  • Social Recovery
             

Formation, leadership and support of municipal/ community recovery committees

 
  • Municipal councils
 
  • DHHS
 
  • Operational Management
             

Provision and staffing for recovery/information centres

 
  • Municipal councils
 
  • ARC
  • DHHS
 
  • Operational Management
  • Relief Assistance
  • Social Recovery
             

Provision and management of community development services

 
  • Municipal councils
 
  • DHHS
 
  • Operational Management
  • Building Community Resilience
             

Organisation of state-wide public appeals

 
  • DPC
 
  • ARC
 
  • Community Information & Warnings
  • Operational Management
  • Relief Assistance
  • Social Recovery
             

Co-ordination of spontaneous volunteers

     
  • ARC
  • Volunteering Victoria
 
  • Operational Management
  • Search & Rescue
  • Social Recovery
             

 

The economic environment considers the direct and indirect impacts that an event may have on business, primary producers and the broader economy.

Local economies (DJPR)

Mitigate the impact of emergencies on economic activity in affected communities

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Implement available financial assistance under the DRFA to assist voluntary non-profit groups, communities and economies

 
  • EMV
 
  • DJPR
  • DPC
  • RAC
 
  • Operational Management
  • Intelligence & Information Sharing
  • Relief Assistance
  • Economic Recovery
  • Social Recovery
             

Implement approved actions and projects to assist economic recovery

 
  • DJPR
 
  • Municipal councils
 
  • Operational Management
  • Economic Recovery
             

Encourage and bring forward the resumption of local trade and economic activity

 
  • DJPR
 
  • Municipal councils
 
  • Operational Management
  • Economic Recovery
             

Monitor broad economic impacts and consequences

 
  • DJPR
 
  • Municipal councils
 
  • Operational Management
  • Intelligence & Information Sharing
  • Impact Assessment
  • Economic Recovery
             

 

Businesses (DJPR)

Information, advice and support to businesses to facilitate good decision making and assist their recovery

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Assist businesses to access available information and advice following an emergency

 
  • DJPR
 
  • Municipal councils
 
  • Operational Management
  • Economic Recovery
             

Information and advice to small businesses to support decision making and encourage return to business

 
  • DJPR
 

 

 
  • Operational Management
  • Economic Recovery
             

Implement available financial assistance under the DRFA to assist small businesses’ recovery

 
  • EMV
 
  • DJPR
  • DPC
  • RAC
 
  • Operational Management
  • Intelligence & Information Sharing
  • Relief Assistance
  • Economic Recovery
  • Social Recovery
             

Implement approved actions to assist business recovery

 
  • DJPR
     
  • Operational Management
  • Economic Recovery
             

Provide opportunities for the enhancement of knowledge and skills within small businesses

 
  • DJPR
 
  • Municipal councils
 
  • Operational Management
  • Economic Recovery
             

Co-ordinate the insurance industry response, information, advice and government liaison

 
  • DTF
 
  • ICA
  • VMIA
 
  • Operational Management
  • Intelligence & Information Sharing
  • Impact Assessment
  • Economic Recovery
           

 

 

Agriculture (DJPR)

Assist the agriculture sector to recover and minimise long term social and economic impact on primary producers and other animal owners

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Deliver recovery programs and advice to primary producers, and rural land managers and other animal businesses

 
  • DJPR
 
  • DTF
 
  • Operational Management
  • Economic Recovery
             

Implement available financial assistance under the DRFA to assist primary producers’ recovery

 
  • EMV
 
  • DJPR
  • DPC
  • RAC
 
  • Operational Management
  • Intelligence & Information Sharing
  • Relief Assistance
  • Economic Recovery
  • Social Recovery
             

Provide technical advice to primary producers and rural land managers on re-establishment or alternative strategies

 
  • DJPR
     
  • Operational Management
  • Economic Recovery
             

Assist farmers repair and restore fences damaged by bushfire or suppression activities

 
  • CFA
  • DELWP
     
  • Operational Management
  • Impact Assessment
  • Relief Assistance
  • Economic Recovery
  • Built Recovery
  • Social Recovery
             
 

Table 14: Recovery co-ordination, lead and support agencies: Built environment

The built environment considers the impacts that an event may have on essential physical infrastructure including essential services, commercial and industrial facilities, public buildings and assets and housing.

Energy services (DELWP)

To build resilience within the energy sector from emergencies and minimise the impact on Victoria’s economy and communities

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Electricity services assets reinstatement and return to reliable supply

 
  • DELWP lead gov’t liaison
 
  • AEMO
  • Electricity companies
  • ESV
 
  • Operational Management
  • Intelligence & Information Sharing
  • Impact Assessment
  • Built Recovery
  • Building Community Resilience
             

Gas services assets reinstatement and return to reliable supply

 
  • DELWP lead gov’t liaison
 
  • AEMO
  • ESV
  • Gas companies and other pipeline companies
 
  • Operational Management
  • Intelligence & Information Sharing
  • Impact Assessment
  • Built Recovery
  • Building Community Resilience
             

Restoration of liquid fuel supply

 
  • DELWP lead gov’t liaison
 
  • Fuel companies
  • Pipeline companies
 
  • Operational Management
  • Intelligence & Information Sharing
  • Impact Assessment
  • Built Recovery
  • Building Community Resilience
             

 

Public Telecommunications (DJPR) 

To build resilience within the telecommunications sector from emergencies and minimise the impact on Victoria’s economy and communities

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Public telecommunications assets reinstatement and return to reliable supply

 
  • DJPR lead gov’t liaison
 
  • Telecomm-unications carriers
 
  • Intelligence & Information Sharing
  • Impact Assessment
  • Built Recovery
  • Building Community Resilience
           

 

 

Reticulated water and wastewater services (DELWP)

Replacement of essential water used for bushfire firefighting operations

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Recovery and rehabilitation of reticulated water supply

 
  • DELWP
  • Water corporations
     
  • Operational Management
  • Relief Assistance
  • Built Recovery
  • Health Protection
             

Restoration of reticulated wastewater (sewerage) services

 
  • DELWP
  • Water corporations
     
  • Operational Management
  • Relief Assistance
  • Health Protection
  • Built Recovery
             

Replacement of essential stock and domestic water used for bushfire firefighting operations

 
  • CFA
  • DELWP
 
  • Water corporations
 
  • Operational Management
  • Relief Assistance
  • Natural & Cultural Heritage Rehabilitation
             

 

Transport (DoT)

To build resilience within the transport sector from emergencies and minimise the impact on Victoria’s economy and communities

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Airports restoration to normal activity

 
  • DoT lead gov’t liaison
 
  • Airport owners and operators
  • Other agencies and businesses as required
 
  • Operational Management
  • Intelligence & Information Sharing
             

Restoration of port infrastructure

 
  • DoT lead gov’t liaison
 
  • Port Managers
  • Other agencies and businesses as required
 
  • Operational Management
             

Restoration of major arterial roads, bridges and tunnels

 
  • DoT
 
  • DJPR
  • Infrastructure operators
  • VMIA
  • VicTrack
 
  • Operational Management
  • Critical Transport
  • Built Recovery
             

Restoration of tram, bus, rail services

 
  • DoT
 
  • DJPR
  • VMIA
 
  • Operational Management
  • Critical Transport
  • Built Recovery
             

Assist with logistics interdependencies, contingencies and reconstruction

 
  • DJPR
 
  • DoT
  • Freight, warehouse, port, airport & railway operators
  • Other agencies and businesses as required
 
  • Operational Management
  • Critical Transport
  • Logistics & Supply Chain Management
  • Built Recovery
             

 

Buildings and assets (Activity leads)

Management of risk and facilitating restoration of buildings and assets

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Co-ordination of clean-up and restoration activities on local roads and for council-owned community infrastructure

 
  • Municipal councils
 
  • DELWP
  • EMV
 
  • Operational Management
  • Critical Transport
  • Built Recovery
             

Provision of financial assistance to municipal councils for the restoration of essential municipal assets

 
  • EMV
     
  • Operational Management
  • Relief Assistance
  • Built Recovery
             

Undertaking the assessment, restoration, clearing and rehabilitation of public buildings and assets (e.g. roads, bridges, sporting facilities, public amenities, station buildings, schools, hospitals) where an agency is the owner or manager of that respective building or asset

 
  • Respective asset owner or managing agency
     
  • Critical Transport
  • Built Recovery
             

Oversight and inspection of rebuilding/ redevelopment

 
  • Municipal councils
     
  • Built Recovery
             

Administration of insurance claims for state assets

 
  • VMIA
     
  • Economic Recovery
             
 

Table 15: Recovery co-ordination, lead and support agencies: Natural environment

The natural environment considers the impact that an event may have on a healthy and functioning environment, which underpins the economy and society.

Components of the natural environment include air and water quality; land degradation and contamination; plant and wildlife damage/loss; and national parks, cultural and heritage sites.

Natural environment, public land and waterways (DELWP)

Manage consequence and mitigate risk to the natural environment on public land

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Undertake erosion control on public land

 
  • DELWP/PV
  • DoT
     
  • Operational Management
  • Natural & Cultural Heritage Rehabilitation
             

Restoration, clearing and rehabilitation of public land and assets managed directly by DELWP, PV, or CMAs

 
  • DELWP/PV
 
  • CMA
  • VMIA
 
  • Operational Management
  • Environmental Response
  • Natural & Cultural Heritage Rehabilitation
  • Built Recovery
             

Provision of advice and information services to municipal councils and delegated public land managers and community groups

 
  • CMAs
  • DELWP
 
  • EPA
 
  • Operational Management
  • Intelligence & Information Sharing
             

Surveying and protecting threatened bird, marsupial, aquatic and plant species

 
  • DELWP
 
  • PV
 
  • Operational Management
  • Intelligence & Information Sharing
  • Environmental Response
  • Natural & Cultural Heritage Rehabilitation
             

Monitoring the rehabilitation of injured wildlife

 
  • DELWP
 
  • PV
 
  • Intelligence & Information Sharing
             

Develop and implement protection activities to support ecosystem recovery and regeneration

 
  • DELWP
 
  • PV
 
  • Operational Management
  • Intelligence & Information Sharing
  • Environmental Response
  • Natural & Cultural Heritage Rehabilitation
             

Waste pollution management strategies

 
  • DELWP
 
  • EPA
 
  • Intelligence & Information Sharing
  • Environmental Response
             

Protection and rehabilitation of cultural and heritage sites

 
  • DELWP
  • PV
 
  • DPC
 
  • Natural & Cultural Heritage Rehabilitation
             

 

Threatened ecosystems and species

Activity

 

Recovery lead agencies (RecLAs)

 

Recovery support agencies (RecSAs)

 

VPF core capability
(major emergencies)

Scientific and technical advice on interventions, response plans and targeted interventions to maintain species diversity and presence within an ecosystem  
  • DELWP
     
  • Operational Management
  • Intelligence & Information Sharing
  • Environmental Response
  • Natural & Cultural Heritage Rehabilitation
             

 

Footnotes

[7] Refer to Municipal Emergency Management Plans for local emergency recovery arrangements as they may differ from those listed in the Recovery co-ordination (four environments) table (tables 12-15)