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The tables below provide a guide for agencies involved in recovery. It details the range and types of assistance, and the providers of each, to support community recovery. Refer to the SEMP for an explanation of recovery concepts and arrangements.
The information shown is in summary form. This guide does not prevent other organisations from providing recovery services, including activities or additional services. However, all recovery services must be managed under the established recovery co-ordination arrangements.
Recovery co-ordination responsibilities are:
- for state recovery co-ordination: Emergency Management Victoria (EMV)
- for regional recovery co-ordination: Department of Health and Human Services (DHHS)
- for municipal recovery co-ordination: Municipal councils [7]
- for communities impacted by the 2019-20 Eastern Victorian Bushfires recovery co-ordination or as formally delegated by the EMC: Bushfire Recovery Victoria (BRV)
Recovery is managed under four environments, Social, Economic, Built and Natural, that provide a framework within which recovery can be planned, reported, monitored and evaluated.
Each environment has functional areas that describe a community need, and each functional area has recovery activities – programs, services and products – that assist in community recovery. The functional areas help the EM sector and the public understand what recovery services are available and the agency responsible for co-ordinating them (the recovery co-ordinating agency (RecCA)). There are 15 functional areas across the four environments.
Every recovery activity has a Victorian Government lead agency (recovery lead agency (RecLA)), often with several other agencies (recovery support agency (RecSAs)) supporting them. The impacts of the emergency and community needs will determine if the recovery activity is required.
Table 12: Recovery co-ordination, lead and support agencies: Social environment
The social environment considers the impact an event may have on the health and wellbeing of individuals, families and communities. This environment is primarily concerned with safety, security and shelter, health and psychosocial wellbeing.
Housing and accommodation (DHHS)
Assist people displaced by the emergency to access temporary accommodation, and return to permanent housing as soon as possible
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Support securing interim accommodation |
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Advice to councils on interim accommodation standards for displaced people |
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Survey and make a determination regarding occupancy of damaged buildings |
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Building advice and information to residents |
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Transition to permanent housing |
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Individual and household financial assistance (DHHS)
Assist households to minimise the financial impact of the emergency by providing advice and financial assistance where eligible
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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DHHS Personal Hardship Assistance Program – re-establishment assistance |
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Australian Government Disaster Recovery Financial Assistance |
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Insurance advice and information to customers |
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Psychosocial support (DHHS)
Support the emotional, spiritual, cultural, psychological and social needs of affected people
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Personal support (psychological first aid and emotional-spiritual care) in relief and recovery centres and through community outreach |
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Family violence services and information |
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Counselling |
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Support in emergencies caused by criminal acts |
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Support and advice to aid schools and early childhood services |
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Referrals to psychosocial support services for primary producers and animal owners |
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Support for the bereaved |
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Health and medical assistance (DHHS)
Ensure that health and medical emergency responses are co-ordinated and appropriate
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Public health advice |
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Advice on wellbeing in recovery |
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Primary and acute health services |
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Community development (EMV)
Support communities to share responsibility in recovery activities
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Community information |
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Formation, leadership and support of municipal/ community recovery committees |
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Provision and staffing for recovery/information centres |
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Provision and management of community development services |
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Organisation of state-wide public appeals |
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Co-ordination of spontaneous volunteers |
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The economic environment considers the direct and indirect impacts that an event may have on business, primary producers and the broader economy.
Local economies (DJPR)
Mitigate the impact of emergencies on economic activity in affected communities
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Implement available financial assistance under the DRFA to assist voluntary non-profit groups, communities and economies |
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Implement approved actions and projects to assist economic recovery |
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Encourage and bring forward the resumption of local trade and economic activity |
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Monitor broad economic impacts and consequences |
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Businesses (DJPR)
Information, advice and support to businesses to facilitate good decision making and assist their recovery
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Assist businesses to access available information and advice following an emergency |
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Information and advice to small businesses to support decision making and encourage return to business |
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Implement available financial assistance under the DRFA to assist small businesses’ recovery |
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Implement approved actions to assist business recovery |
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Provide opportunities for the enhancement of knowledge and skills within small businesses |
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Co-ordinate the insurance industry response, information, advice and government liaison |
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Agriculture (DJPR)
Assist the agriculture sector to recover and minimise long term social and economic impact on primary producers and other animal owners
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Deliver recovery programs and advice to primary producers, and rural land managers and other animal businesses |
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Implement available financial assistance under the DRFA to assist primary producers’ recovery |
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Provide technical advice to primary producers and rural land managers on re-establishment or alternative strategies |
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Assist farmers repair and restore fences damaged by bushfire or suppression activities |
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Table 14: Recovery co-ordination, lead and support agencies: Built environment
The built environment considers the impacts that an event may have on essential physical infrastructure including essential services, commercial and industrial facilities, public buildings and assets and housing.
Energy services (DELWP)
To build resilience within the energy sector from emergencies and minimise the impact on Victoria’s economy and communities
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Electricity services assets reinstatement and return to reliable supply |
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Gas services assets reinstatement and return to reliable supply |
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Restoration of liquid fuel supply |
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Public Telecommunications (DJPR)
To build resilience within the telecommunications sector from emergencies and minimise the impact on Victoria’s economy and communities
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Public telecommunications assets reinstatement and return to reliable supply |
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Reticulated water and wastewater services (DELWP)
Replacement of essential water used for bushfire firefighting operations
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Recovery and rehabilitation of reticulated water supply |
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Restoration of reticulated wastewater (sewerage) services |
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Replacement of essential stock and domestic water used for bushfire firefighting operations |
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Transport (DoT)
To build resilience within the transport sector from emergencies and minimise the impact on Victoria’s economy and communities
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Airports restoration to normal activity |
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Restoration of port infrastructure |
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Restoration of major arterial roads, bridges and tunnels |
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Restoration of tram, bus, rail services |
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Assist with logistics interdependencies, contingencies and reconstruction |
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Buildings and assets (Activity leads)
Management of risk and facilitating restoration of buildings and assets
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Co-ordination of clean-up and restoration activities on local roads and for council-owned community infrastructure |
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Provision of financial assistance to municipal councils for the restoration of essential municipal assets |
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Undertaking the assessment, restoration, clearing and rehabilitation of public buildings and assets (e.g. roads, bridges, sporting facilities, public amenities, station buildings, schools, hospitals) where an agency is the owner or manager of that respective building or asset |
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Oversight and inspection of rebuilding/ redevelopment |
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Administration of insurance claims for state assets |
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Table 15: Recovery co-ordination, lead and support agencies: Natural environment
The natural environment considers the impact that an event may have on a healthy and functioning environment, which underpins the economy and society.
Components of the natural environment include air and water quality; land degradation and contamination; plant and wildlife damage/loss; and national parks, cultural and heritage sites.
Natural environment, public land and waterways (DELWP)
Manage consequence and mitigate risk to the natural environment on public land
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
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Undertake erosion control on public land |
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Restoration, clearing and rehabilitation of public land and assets managed directly by DELWP, PV, or CMAs |
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Provision of advice and information services to municipal councils and delegated public land managers and community groups |
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Surveying and protecting threatened bird, marsupial, aquatic and plant species |
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Monitoring the rehabilitation of injured wildlife |
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Develop and implement protection activities to support ecosystem recovery and regeneration |
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Waste pollution management strategies |
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Protection and rehabilitation of cultural and heritage sites |
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Threatened ecosystems and species
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Activity |
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Recovery lead agencies (RecLAs) |
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Recovery support agencies (RecSAs) |
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VPF core capability |
| Scientific and technical advice on interventions, response plans and targeted interventions to maintain species diversity and presence within an ecosystem |
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Footnotes
[7] Refer to Municipal Emergency Management Plans for local emergency recovery arrangements as they may differ from those listed in the Recovery co-ordination (four environments) table (tables 12-15)
The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.