Role statement - National Broadband Network Company

National Broadband Network Company

NBN Co. operates a national wholesale-only open-access broadband network and provides services to retail service provider phone and internet companies, who in turn provide broadband services, over the nbnTM network, to their end user customers.

NBN Co. utilises a variety of broadband access technologies, including the following nbnTM fixed line connections (which utilise a physical line running to the premises):

  • Fibre to the premises (FTTP)
  • Fibre to the Node (FTTN)
  • Fibre to the Basement (FTTB)
  • Fibre to the Curb (FTTC)
  • Hybrid Fibre Coaxial (HFC)

NBN Co. also utilises the following technologies which are used mostly in regional and remote areas:

  • Fixed wireless
  • Sky MusterTM Satellite


Activity Critical task alignment / activity source

Provide advice regarding emergency communications infrastructure

4.5, 4.6
Prepare the community and build resilience through promoting the development of their own communications and power continuity plans for use during disasters and emergencies  1.1, 1.2, 1.4 

Response (including Relief)

Activity Critical task alignment / activity source

Facilitate actions within, and across the telecommunications sector in response to an emergency event 


Provide information to the SCC on nbnTM temporary emergency management solutions for use by the impacted community and associated agencies 

2.1, 2.2, 2.3, 2.5

Provide an Emergency Management Liaison Officer (EMLO) to engage with the SCC and provide information and advice on the impacts of emergency events regarding nbnTM services as they affect Victoria 

3.2, 4.4, 4.5, 11.3

Contribute to the SCC situation reports and National Impact Assessment Model data


Monitor emergency events at local, district and state levels in collaboration with DGS 

3.2, 4.1

Manage its own emergency response arrangements and supply issues, and seek assistance from government through the provision of situational information and in gaining access to impacted areas  

3.2, 10.3, 11.2

If appropriate, deploy a variety of mobile temporary network resources with the aim of delivering limited/partial service restoration  3.3, 3.5, 10.4, 17.2, 19.6, 19.7 
If appropriate, and subject to availability, deploy temporary emergency management solutions connectivity to relief centres.  6.1, 15.3


Activity Critical task alignment / activity source
Recover the network from any damage associated from disasters and emergencies   19.1, 19.2, 19.3, 19.4, 19.5, 19.7

Assurance and Learning

For assurance and learning activities, refer directly to the agency for further information.