CityLink is a support agency for any incident that occurs within CityLink leased land and Incident Response Service (IRS) boundaries. CityLink will provide resources, within its capability, to assist control and support agencies or persons affected by an emergency. CityLink may also have a role in emergencies that do not occur on CityLink leased land, but may impact its operation. CityLink will provide the initial response on behalf of Department of Transport (DoT) within the IRS area.


Activity Critical task alignment / activity source

Complete annual review of traffic management plans for road closures and tunnel evacuation plans for motorists


Complete annual training exercise to test preparedness of the Emergency Risk Management Plan, Incident Management Team and Executive Management Team involving key stakeholders to identify Critical Infrastructure requirements  

1.2, 1.3, 1.6, 4.1

Monitor and analyse the CityLink network, including all safety critical systems, CCTV and Automatic Incident Detection, and review procedures as required to ensure all intelligence requirements are met  

4.3, 4.4, 4.7

Maintain and inspect CityLink assets and ensure all traffic control devices are available 24/7, which are utilised to assess an incident, or assist in establishing access for emergency services  

9.2, 11.1

Response (including Relief)

Activity Critical task alignment / activity source

Utilise Variable Message Signs in conjunction with state partners during emergencies to display community messages on risks and emergencies  

2.1, 2.3, 2.5, 4.3

Maintain dedicated 24/7 Traffic Control Room to monitor CityLink, with the ability to host an Incident Control Centre for external parties  

3.1, 3.3

During an emergency CityLink will:

  • assist the control and support agencies within its capabilities as required



  • provide an Emergency Management Liaison Officer (EMLO)


  • provide an Incident Management facility to assist in the coordination of the emergency



  • if first responders at a scene, initiate incident management procedures (such as traffic management and access) until control agency on site 

3.1, 9.1, 9.2, 9.3

Provide On-road incident response as required 24/7 including traffic management capabilities to secure the road and establish alternative access as required (undertake interim works as required)  

5.1, 5.3, 9.1, 9.3, 9.5, 9.7

Ensure tunnels have redundant fire detection and suppression systems  

7.1, 7.2

Provide information concerning non-sensitive commercial issues

4.5, 4.6

Work collaboratively with state authorities and local government regarding CityLink operations 3.2


Activity Critical task alignment / activity source

Assess, restore and/or reconstruct CityLink to return to full operations, on the provision that resourcing and safety have been verified

19.3, 19.7


Assist the on-going management of traffic on the arterial network if Link is not available for use 

9.3, 9.7, 19.7


Facilitate steps to ensure the physical and mental wellbeing of company personnel involved in the emergency

15.2, 15.3


Participate in a post incident review/debrief


Participate on a Community Recovery Committee, if required


Ensure long term operability of infrastructure, through the asset strategy and planning framework, including assessments and restoration when required 

1.3, 19.1, 19.4

Assurance and Learning

Activity Critical task alignment / activity source

Update the Emergency Risk Management Plan with findings and recommendations from any major event including annual exercises 

1.3, 21.3, 21.5