Telstra is a national telecommunications service provider for fixed line, internet, data and mobile services. Telstra’s main role in emergency management is to continue to operate, maintain and restore communication networks/infrastructure for responder agencies and impacted communities.



Critical task alignment / activity source



Telstra maintains Business Continuity Plans which detail the response, recovery, relief and restoration steps to be taken prior to, during and following an adverse event



Telstra can identify its sites that may be at risk and potential consequences of loss of asset

1.3, 1.5, 19.1


Response (including Relief)


Telstra can provide network status information via its EMLO as required

3.2, 3.4, 4.5


Telstra maintains temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas

3.3, 3.4, 3.5


Telstra may provide supporting emergency communications facilities to response agencies on request from the SCC

3.3, 3.4


Telstra can provide Victoria State Disaster Plan phone lines and internet services to relief and recovery centres and/or deploy mobile shopfront resources as appropriate

3.4, 10.1


Telstra can un-meter customer access to key websites such as state fire authorities, emergency services, BoM, etc.

3.5, 17.5


Telstra can remotely program payphones to free service in disaster impacted areas as deemed necessary

3.5, 17.5


Where appropriate, Telstra can provide relief packages for Telstra customers

15.4, 17.5




Telstra can provide priority fault restoration of Telstra services for response agencies



Assurance and Learning


For assurance and learning activities, refer directly to the agency for further information.