Role statement - National Broadband Network Company

NBN Co. operates a national wholesale-only open-access broadband network, and provides services to retail service provider phone and internet companies, who in turn provide broadband services, over the nbnTM network, to their end user customers.

NBN Co utilises a variety of broadband access technologies, including the following nbnTM fixed line connections (which utilise a physical line running to the premises):

  • Fibre to the premises (FTTP)
  • Fibre to the Node (FTTN)
  • Fibre to the Basement (FTTB)
  • Fibre to the Curb (FTTC)
  • Hybrid Fibre Coaxial (HFC)

NBN Co also utilises the following technologies which are used mostly in regional and remote areas:

  • Fixed wireless
  • Sky MusterTM Satellite


Critical task alignment / activity source



Provide advice regarding emergency communications infrastructure

4.5, 4.6


Response (including Relief)


Facilitate actions within, and across the telecommunications sector in response to an emergency event



Provide an EMLO function to the SCC to attend/provide information and advice on the impacts of emergency events regarding nbn™ services as they effect Victoria

3.2, 4.4, 4.5, 11.3


Contribute to the SCC situation reports and National Impact Assessment Model data



Monitor emergency events at local, district and state levels in collaboration with DJPR

3.2, 4.1


NBN Co manages its own emergency response arrangements and supply issues. NBN Co may seek assistance from government through the provision of situational information and in gaining access to impacted areas

3.2, 10.3




NBN Co has a variety of mobile facilities that it may deploy into impacted communities with the aim of delivering limited/partial service restoration subsequent to service disruption driven through the impacts of a natural disaster event

3.3, 15.1, 19.7


Assurance and Learning


For assurance and learning activities, refer directly to the agency for further information.