CityLink is a support agency for any incident that occurs within CityLink leased land and Incident Response Service (IRS) boundaries. CityLink will provide resources, within its capability, to assist control and support agencies or persons affected by an emergency. CityLink may also have a role in emergencies that do not occur on CityLink leased land, but may impact its operation. CityLink will provide the initial response on behalf of DoT within the IRS area.



Critical task alignment / activity source



Traffic management plans for road closures and tunnel evacuation plans for motorists are reviewed annually



Test annually of preparedness of the Emergency Risk Management Plan, Incident Management Team and Executive Management Team through an exercise that involves key stakeholders and identifies Critical Infrastructure requirements

1.2, 1.3, 1.6, 4.1


Monitoring and analysing the CityLink network, including all safety critical systems, CCTV and Automatic Incident Detection, and reviewing these procedures as required to ensure all intelligence requirements are met

4.3, 4.4, 4.7


Maintenance and inspection of the CityLink asset and ensure all traffic control devices are available 24/7, including to utilise to assess an incident and assist in establishing access for emergency services

9.2, 11.1


Response (including Relief)


Variable Message Sign utilisation is in conjunction with state partners during emergencies to display community messages on risks and emergencies

2.1, 2.3, 2.5, 4.3


CityLink is monitored through a dedicated Traffic Control Room 24/7 with the ability to host an ICC for external parties

3.1, 3.3


During an emergency CityLink will:


● assist the control and support agencies as required and within its capabilities



● provide an EMLO



● provide an Incident Management facility to assist in the co-ordination of the emergency



● if first responders at a scene, initiate incident management procedures (such as traffic management and access) until control agency on site

3.1, 9.1, 9.2, 9.3


On road incident response is available 24/7 including traffic management capabilities, including securing the road, establishing alternative access as required (including the undertaking of interim works)

5.1, 5.3, 9.1,
9.3, 9.5, 9.7


Tunnels have redundant fire detection and suppression systems

7.1, 7.2


Through the Customer assistance program, assess community needs and enact plans and adapt services, such as waiver fees, to assist the community





CityLink’s role in recovery is:


● provision of information concerning the non-sensitive commercial issues

4.5, 4.6


● assessment, restoration and/or reconstruction of CityLink to return to full operations, on the provision that resourcing and safety have been verified

19.3, 19.4, 19.7


● Assistance with the on-going management of traffic on the arterial network if CityLink is not available for use

9.3, 19.6


● to facilitate steps to ensure the physical and mental wellbeing of all customers and company personnel involved in the emergency

15.2, 15.3, 20.1


● to participate in a post incident review/debrief



● to participate on a Community Recovery Committee, if required



● to work collaboratively with state authorities and local government regarding CityLink operations



Through the asset strategy and planning framework, ensure long term operability of infrastructure, including assessments and restoration when required

1.3, 19.1, 19.2, 19.5


Assurance and Learning


Update the Emergency Risk Management Plan with findings and recommendations from any major event including annual exercises

1.3, 21.3, 21.5