Deliver public information and warnings that are authoritative, consistently constructed and relevant for all Victorians and visitors in all emergencies. Provide timely and tailored information that supports the community to make informed decisions before, during and after emergencies.

Table 18: Agency roles mapped to the VPF, by critical tasks within the Community Information and Warnings core capability

 

Critical Task 2.1: Provide information to people and communities on risks, risk mitigation actions, and incident/events that may affect them.

Agency   Activity   Additional alignment to critical tasks

AV

 

Provide information to the public relating to health emergencies, and how the risk or consequence of these can be reduced

 

1.5, 2.3

         

ADF

 

Defence bases in Victoria, commanded by the Senior ADF Officer for that base, conduct regular community engagement with local services and leaders. The Senior ADF Officer can provide advice at local level, as well as co-ordinate and deliver small-scale, short duration assistance in a local emergency situation (DACC1 Support)

 

2.3, 3.2, 4.5

         

ATSB

 

In addition to the independent investigation of transport accidents and other safety occurrences, the ATSB has a role in transport safety data recording, analysis and research, as well as fostering safety awareness, knowledge and action

 

4.4, 21.1, 21.2

     

The ATSB liaises with agencies as required when carrying out safety investigations to determine contributing and other safety factors, and thereby to identify and reduce safety-related risk. Hence, ATSB investigations foster safety awareness, knowledge and action. It is not a function of the ATSB to apportion blame or determine liability

 

3.1, 3.2, 21.1, 21.2, 21.4, 21.5

     

The ATSB issues public reports on investigations, safety issues and reports on remedial safety actions

 

4.5, 4.6, 6.5, 21.1, 21.3, 21.5

         

BOM

 

Contribute to community hazard mapping by taking the lead role in the analysis of relevant meteorological and hydrological information

 

1.4, 4.4, 4.6

     

Issue warnings on gales, storms, tsunami, solar storms and other weather conditions likely to endanger life or property, or that give rise to floods or bushfires

 

2.3

         

CityLink

 

Variable Message Sign utilisation is in conjunction with state partners during emergencies to display community messages on risks and emergencies

 

2.3, 2.5, 4.3

         

Coroners Court of Victoria

 

To contribute to the reduction of the number of preventable deaths and fires through the findings of coronial investigations of deaths and fires, and the making of recommendations by coroners to promote public health and safety

 

1.4, 21.5

         

CFA

 

Reduce the number of fires and hazardous incidents through increasing community involvement and awareness in hazard prevention

 

1.4

     

Reduce the number of fires and hazardous incidents through changing community behaviour through public education and legislation

 

1.1

     

Reduce the number of fires and hazardous incidents through broadening community awareness and preparedness to minimise the impact of an emergency on the community

 

6.3

     

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through providing advice to threatened and affected communities on actions that they should take during an emergency event

 

2.3, 3.5

         

DET

 

Provision of an emergency notification and reporting service between government schools and emergency services through the department’s 24‑hour Security Services Unit

 

2.3, 3.5

         

DELWP

 

Cetacean (whale and dolphin) stranding, entanglement or vessel strike – engagement with stakeholders to reduce the incidence of cetacean stranding, entanglement and vessel strike

 

1.3

     

Lead the co-ordination of public information on electricity outages and potential or actual load shedding after consultation with AEMO, ESV, industry and government

 

2.2, 2.3, 2.5

     

Lead the co-ordination of public information on gas usage and potential or actual gas curtailment in consultation with AEMO, ESV, industry and government

 

2.2, 2.3, 2.5

         

DHHS

 

Promoting awareness of safe practices and emergency procedures and implementing safety and warning systems for clients and funded services of DHHS

 

13.3, 13.5

     

DHHS is the regional recovery co-ordinating agency, working with municipal councils and regional agencies to provide tailored information services to affected communities

   
     

DHHS supports EMV in its role to lead whole of government co-ordination of public information and communication in relation to emergency management for major emergencies

 

3.2

         

Emergency Broadcasters

 

Broadcast of information that promotes community safety

   
     

Broadcast of emergency messages (warnings and information) in the form provided by an authorised emergency service representative, interrupting scheduled programming and repeating as required

 

2.3

     

Broadcast of the Standard Emergency Warning Signal as required, in accordance with the Standard Emergency Warning Signal Guidelines

 

2.3

     

Broadcast of weather forecast information from the BoM relevant to developing emergencies

 

2.3

     

Provision of continuous broadcast services in parts of Victoria affected by a significant emergency (abandoning scheduled programming)

 

2.3

         

EMC

 

Building community resilience through supporting education and awareness with communities about preparing for, responding to and recovering from emergencies

 

6.5

         

EMV

 

In collaboration with the whole-of-government, lead the co-ordination of public information and communication in relation to emergency management for major emergencies

 

2.2

         

ESTA

 

Provide relevant information to people and communities via Triple Zero on immediate emergency risks, and potential actions they can take to alleviate some of those risks

 

2.3

         

ESV

 

Gas – Conduct community engagement and gas safety awareness campaigns and programs

 

2.2

     

Electricity – Conduct community engagement and electricity safety awareness campaigns and programs

 

2.2

     

Electricity – Providing information and guidance to local communities to expedite the safe restoration of supply to properties affected by bushfire

 

2.5

         

EPA

 

EPA provides a technical support agency role by, in cooperation with the control agency, providing advice to the community on the harmful effects of pollution and waste and recommend actions to protect public health

 

2.3

         

FRV

 

Reduce the number of fires and hazardous incidents through increasing community involvement and awareness in hazard prevention

 

1.4

     

Reduce the number of fires and hazardous incidents through changing community behaviour through public education and legislation

 

1.1

     

Reduce the number of fires and hazardous incidents through broadening community awareness and preparedness to minimise the impact of an emergency on the community

 

6.3

         

LSV

 

Development of safety standards for the development, operation and use of a range of waterways including beaches, public swimming pools, home pools and spas, and urban waterways

 

2.2

     

Provision of timely, co-ordinated information and warnings around beach and water safety as well as bay water quality to communities

 

2.3

     

Development and provision of education in water safety and associated messaging, first aid, CPR, swimming and lifesaving programs at swimming pools, open water locations, schools and lifesaving clubs including accredited training for Personal Water Craft and Inflatable Rescue Boats

 

6.1, 6.4

     

Provision of subject matter expertise on water safety campaigns and public awareness communication

 

2.2, 4.5

     

Provision of expert advice on aquatic risk management systems and water safety signage

 

4.5, 6.2

     

Provision of technical and reference manuals, texts, resources, and newsletters on water safety, lifesaving, life guarding, CPR and first aid

 

4.5

     

Provision of information and education displays at tradeshows and community events

 

4.5

     

Provision of water safety first responder services for aquatic based events

 

3.2

         

Municipal Councils

 

Work with the Municipal and/or Regional Emergency Management Planning Committee to undertake provision of community awareness, information and warning system(s)

 

1.2

         

NOPSEMA

 

Promote and advise on occupational health and safety, well integrity and environmental matters relating to offshore petroleum operations and offshore greenhouse gas well operations and environmental management of greenhouse gas storage activities

 

1.1, 1.5, 4.5, 4.6

     

Provision of advice and briefings to Ministers, the public and the media on emergencies at or involving offshore petroleum operations and greenhouse gas storage activities

 

4.5, 4.6

         

Services Australia

 

Co-ordination of the agency’s response to emergencies through responding to media requests during an activation (jointly and in consultation with the Media Team)

 

2.3, 3.2

         

St John Ambulance

 

Promotion and provision of community first aid training through public education in schools, workplaces and to the public

 

4.5, 6.3

     

Improve community readiness through the marketing of appropriate and cost effective first aid equipment and servicing

 

1.2, 1.4

         

TSV

 

Provide information, guidance and education that promotes awareness and understanding of transport safety issues

 

1.1, 1.5, 4.5

         

VicPol

 

Building social capital and resilience in communities to prepare for a sustained recovery from extreme emergencies and natural disasters through the provision of information and education in the media and other means

 

1.2, 2.3, 2.5, 6.1

     

VicPol is responsible for provision of media co-ordination (where no other facility exists)

 

2.3, 3.1, 3.5

     

VicPol supports to other agencies in dissemination of public information

 

2.3, 3.1

         

VICSES

 

Supports the multi-agency approach in the provision of advice, information, training and assistance to municipal councils and agencies in relation to emergency management principles and practice

 

1.1, 1.2, 4.5, 4.6

     

Increasing individual capacity and capability of the community to prepare and respond by engaging with communities providing storm, flood, earthquake, tsunami and landslide risk information, community education and engagement

 

1.1

     

Provision of information to the community and government

 

2.3

         

VBA

 

Develop and distribute key messages for councils, local relief services, industry and community

   
     

Distribute practical information to local councils, other agencies and community on post event hazards, including clean-up, initial safety assessment and the re-establishment of building infrastructure and building essential services

 

2.3

         

VFA

 

Publishing educational material on shark hazards (website)

   
     

Publishing information for the community on shark hazards

 

2.2

     

Publishing educational material on declared noxious aquatic species (website)

   
         

VIFM

 

In accordance with the Act, VIFM’s role is to provide medical death investigation, including reducing the number of preventable deaths and promote public health and safety and the administration of justice S.64(2) (ha)

 

1.3

         

VMIA

 

VMIA also provides services to the Victorian government on risk and insurance issues and trends

 

4.5, 17.3

         

VRCA

 

Communicate with port users through the Navigation Safety Committee about maritime risks and mitigation measures

   
         

Volunteer Search and Rescue Organisations

 

Provision of advice, information, and assistance to volunteer agencies and the community in relation to emergency management principles and practice

 

1.1, 1.2, 4.5, 4.6

     

Engage with communities about volunteer agencies capabilities and capacity in an emergency

 

1.1, 1.2

     

Provision of information and education displays at tradeshows and community events

 

4.5

         

WorkSafe Victoria

 

Provide people and communities with information about risks, risk mitigation actions, and incidents/events through the development and publishing of guidance notes and alerts on a wide range of occupational health and safety and dangerous goods matters

 

1.4

     

Deliver public safety awareness activities where WorkSafe Victoria has jurisdiction under the Equipment (Public Safety) Act 1994 and associated regulations

   
         
 

Critical Task 2.2: Deliver a whole-of-Victorian-Government preparedness and awareness campaign.

Agency   Activity   Additional alignment to critical tasks

DELWP

 

Lead the co-ordination of public information on electricity outages and potential or actual load shedding after consultation with AEMO, ESV, industry and government

 

2.1, 2.3, 2.5

     

Lead the co-ordination of public information on gas usage and potential or actual gas curtailment in consultation with AEMO, ESV, industry and government

 

2.1, 2.3, 2.5

         

EMV

 

In collaboration with the whole-of-government, lead the co-ordination of public information and communication in relation to emergency management for major emergencies

 

2.1

         

ESV

 

Gas – Conduct community engagement and gas safety awareness campaigns and programs

 

2.1

     

Electricity – Conduct community engagement and electricity safety awareness campaigns and programs

 

2.1

         

LSV

 

Development of safety standards for the development, operation and use of a range of waterways including beaches, public swimming pools, home pools and spas, and urban waterways

 

2.1

     

Provision of subject matter expertise on water safety campaigns and public awareness communication

 

2.1, 4.5

         

VFA

 

Publishing information for the community on shark hazards

 

2.1

     

Supporting DELWP in the delivery of programs to reduce the incidence of cetacean entanglement and vessel strike from fishing activities

 

1.5, 3.2

         
 

Critical Task 2.3: Deliver timely, co-ordinated, accessible, tailored and relevant information and warnings to communities.

Agency   Activity   Additional alignment to critical tasks

AV

 

Provide information to the public relating to health emergencies, and how the risk or consequence of these can be reduced

 

1.5, 2.1

         

ADF

 

Defence bases in Victoria, commanded by the Senior ADF Officer for that base, conduct regular community engagement with local services and leaders. The Senior ADF Officer can provide advice at local level, as well as co-ordinate and deliver small-scale, short duration assistance in a local emergency situation (DACC1 Support)

 

2.1, 3.2, 4.5

         

BOM

 

Issue warnings on gales, storms, tsunami, solar storms and other weather conditions likely to endanger life or property, or that give rise to floods or bushfires

 

2.1

     

In co-ordination with Victorian state agencies, provide weather-related information to media, including direct broadcast via radio and the internet

 

3.2, 4.5

         

BRV

 

Lead the co-ordination of Victorian Government communications and public information relating to Bushfire recovery

 

2.5

         

CityLink

 

Variable Message Sign utilisation is in conjunction with state partners during emergencies to display community messages on risks and emergencies

 

2.1, 2.5, 4.3

         

CFA

 

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through providing advice to threatened and affected communities on actions that they should take during an emergency event

 

2.1, 3.5

         

DET

 

Provision of an emergency notification and reporting service between government schools and emergency services through the department’s 24‑hour Security Services Unit

 

2.1, 3.5

         

DELWP

 

Provision of emergency advice to reduce gas consumption on a voluntary basis

   
     

Lead the co-ordination of public information on electricity outages and potential or actual load shedding after consultation with AEMO, ESV, industry and government

 

2.1, 2.2, 2.5

     

Lead the co-ordination of public information on gas usage and potential or actual gas curtailment in consultation with AEMO, ESV, industry and government

 

2.1, 2.2, 2.5

         

DoT

 

Maintaining community safety and confidence through provision of warnings, facilitating network repairs and maintenance and identifying and mitigating transport related risks

 

4.4, 9.6

     

Providing transport closure and condition information to the media and public

 

4.5, 9.4

         

Emergency Broadcasters

 

Broadcast of emergency messages (warnings and information) in the form provided by an authorised emergency service representative, interrupting scheduled programming and repeating as required

 

2.1

     

Broadcast of the Standard Emergency Warning Signal as required, in accordance with the Standard Emergency Warning Signal Guidelines

 

2.1

     

Broadcast of weather forecast information from the BoM relevant to developing emergencies

 

2.1

     

Provision of continuous broadcast services in parts of Victoria affected by a significant emergency (abandoning scheduled programming)

 

2.1

         

EMC

 

Ensuring that warnings are issued, and information is provided to the community in relation to fires, for the purposes of protecting life and property

   
         

ESTA

 

Provide relevant information to people and communities via Triple Zero on immediate emergency risks, and potential actions they can take to alleviate some of those risks

 

2.1

         

EPA

 

EPA provides a technical support agency role by, in cooperation with the control agency, providing advice to the community on the harmful effects of pollution and waste and recommend actions to protect public health

 

2.1

         

LSV

 

Provision of timely, co-ordinated information and warnings around beach and water safety as well as bay water quality to communities

 

2.1

         

Municipal Councils

 

Municipal councils are responsible for the co-ordination of local level relief and recovery activities, and are lead agency for provision of local relief information to public and media

   
         

PV

 

PV assists in the response to blue-green algal blooms by erecting relevant signage and taking water samples. This is described in the Blue-Green Algae Circular where PV is the designated waterway manager under the Marine Act 1988, (e.g. Albert Park Lake, lower reaches of the Barwon River system (including Lake Connewarre, Lysterfield Lake and Tower Hill) under the direction of the relevant CMAs

 

3.2, 16.3

         

Services Australia

 

Co-ordination of the agency’s response to emergencies through activation of the National Security Hotline

 

3.5

     

Co-ordination of the agency’s response to emergencies through responding to media requests during an activation (jointly and in consultation with the Media Team)

 

2.1, 3.2

         

VicPol

 

Building social capital and resilience in communities to prepare for a sustained recovery from extreme emergencies and natural disasters through the provision of information and education in the media and other means

 

1.2, 2.1, 2.5, 6.1

     

VicPol is responsible for provision of media co-ordination (where no other facility exists)

 

2.1, 3.1, 3.5

     

VicPol supports to other agencies in dissemination of public information

 

2.1, 3.1

         

VICSES

 

Provision of information to the community and government

 

2.1

         

VBA

 

Distribute practical information to local councils, other agencies and community on post event hazards, including clean-up, initial safety assessment and the re-establishment of building infrastructure and building essential services

 

2.1

         

VRCA

 

Deliver marine notices and warnings to port users

   
         
 

Critical Task 2.4: Undertake evaluations and research to understand community information needs and effectiveness of warnings.

Agency   Activity   Additional alignment to critical tasks

Emergency Broadcasters

 

Participation in emergency debrief forums, particularly regarding public information and media issues

 

21.1

         

ESTA

 

Render communication and media response support for the control agency as appropriate

 

3.2

         

Municipal Councils

 

When safe to do so, provide support to the ICCs and/or RCCs, through facilitation of the delivery of official agency warnings to the community through local channels (not all councils will undertake this activity)

   
         
 

Critical Task 2.5: Plan for and deliver collaborative and proactive messaging to promote recovery in impacted communities.

Agency   Activity   Additional alignment to critical tasks

BRV

 

Lead the co-ordination of Victorian Government communications and public information relating to Bushfire recovery

 

2.3

         

CityLink

 

Variable Message Sign utilisation is in conjunction with state partners during emergencies to display community messages on risks and emergencies

 

2.1, 2.3, 4.3

         

DELWP

 

Lead the co-ordination of public information on electricity outages and potential or actual load shedding after consultation with AEMO, ESV, industry and government

 

2.1, 2.2, 2.3

     

Lead the co-ordination of public information on gas usage and potential or actual gas curtailment in consultation with AEMO, ESV, industry and government

 

2.1, 2.2, 2.3

         

DHHS

 

DHHS supports municipal councils in their respective role to deliver the relief and recovery activities of: forming, leading and supporting Municipal/Community Recovery Committees; providing and staffing of recovery/information centres; advising on, providing and managing community development services; and providing tailored information services to affected communities, using e.g. information lines, newsletters, community meetings and websites

 

4.5

         

ESV

 

Electricity – Providing information and guidance to local communities to expedite the safe restoration of supply to properties affected by bushfire

 

2.1

         

VicPol

 

Building social capital and resilience in communities to prepare for a sustained recovery from extreme emergencies and natural disasters through the provision of information and education in the media and other means

 

1.2, 2.1, 2.3, 6.1

         

VBA

 

Provide further information to (displaced) residents on returning safely to their properties after an event (e.g. managing hazards), rebuilding post event, and temporary occupation of buildings affected areas