About Ambulance Victoria
Ambulance Victoria (AV) aims to improve the health of the community by providing high quality pre-hospital care and medical transport. AV’s Charter requires the service to respond rapidly to requests for help in a medical emergency; provide specialised medical skills to maintain life and reduce injuries in emergency situations and while transporting patients; provide specialised transport facilities to move people requiring emergency medical treatment; provide services for which specialised medical or transport skills are necessary; and, foster public education in first aid.
Mitigation
Activity | Critical task alignment / activity source |
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Active participation in emergency management committees and forums at all tiers (municipal, regional and state) |
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Provide appropriate pre-hospital leadership, skills and equipment through planning for various health emergencies, including mass casualty incidents |
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Coordinate and participate in training and exercises to maintain a high level of preparedness for all emergencies, including mass casualty incidents, both internally and with other emergency services and health service providers |
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Provide information to the public relating to health emergencies, and how the risk or consequence of these can be reduced |
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Engage with communities to build resilience in preventing and managing emergencies, through targeted and general education programs |
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Undertake and participate in research to improve pre-hospital clinical skills and patient outcomes |
Response (including Relief)
Activity | Critical task alignment / activity source |
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Coordinate Public Access Defibrillation programs, and Community Emergency Response Teams |
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Provide health support to other agencies, where appropriate |
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Provide health support to patients undergoing decontamination |
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Provide pre-hospital clinical care |
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Respond to requests for pre-hospital emergency care |
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Transport and distribute patients to appropriate medical care |
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Triage patients and determine treatment priority |
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Under the SHERP, AV will: |
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Support the controller as requested to deliver relief and recovery activities |
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Lead Response Support Agency (RSA) for the functional areas of ambulance services/first aid/Pre-hospital care and heath command |
Table 10: Support agencies for response |
Relief coordinating agency (RelCA) for relief health and medical assistance and first aid |
Table 12: Relief coordination |
Relief Lead Agency (RelLA) to: |
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Table 12: Relief coordination |
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Table 12: Relief coordination |
Lead Agency to restore, clear and rehabilitate public buildings and assets managed within AV’s portfolio |
Recovery
For recovery activities, refer directly to the agency for further information.
Assurance and Learning
Activity | Critical task alignment / activity source |
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Undertake post incident debrief of the pre-hospital response and identify areas for improvement | 21.2 |