The provision of well-co-ordinated, integrated and timely assistance to meet the immediate health, wellbeing and essential needs of affected communities, during and immediately after an emergency event, with the aim to support social cohesion and build resilience.

Table 31: Agency roles mapped to the VPF, by critical tasks within the Relief Assistance core capability

 

Critical Task 15.1: Establish temporary shelter options for displaced persons.

Agency   Activity   Additional alignment to critical tasks

AV

 

AV is lead agency for the relief activity of establishing field primary care clinics or other health relief assistance measures as directed by the State Health Commander

 

3.1, 14.3, 14.4, 15.2

         

BRV

 

Arrange temporary accommodation for people displaced by the Bushfires

 

20.2

         

DHHS

 

DHHS is responsible for the relief co-ordination of emergency shelter, emergency financial assistance and psychosocial support

 

15.3, 15.4

     

DHHS is state lead agency for the relief activity of arranging emergency shelter and accommodation for displaced households when requested by municipal councils

   
         

LSV

 

Provision of emergency evacuation/relief centres at the lifesaving clubs

 

3.3

         

Municipal Councils

 

Municipal councils are responsible for the co-ordination of local level relief and recovery activities, and are lead agency for establishing and managing emergency relief centres to shelter members of the community displaced by an emergency

   
     

Municipal councils are responsible for the co-ordination of local level relief and recovery activities, and are lead agency for arranging emergency shelter and accommodation for displaced households

   
     

Municipal councils are responsible for the co-ordination of local level relief and recovery activities, and are lead agency for establishing and managing recovery centres to provide recovery information to the emergency impacted community

 

4.5

         

NBN Co

 

NBN Co has a variety of mobile facilities that it may deploy into impacted communities with the aim of delivering limited/partial service restoration subsequent to service disruption driven through the impacts of a natural disaster event

 

3.3, 19.7

         

Salvation Army

 

Make available any Salvation Army service that may be available during an emergency to assist persons affected (e.g. personal support, emergency accommodation, transport)

 

10.2, 15.2, 15.3, 20.2, 20.7

         
 

Critical Task 15.2: Co-ordinate and manage services to meet the physical needs of affected populations.

Agency   Activity   Additional alignment to critical tasks

AV

 

AV has responsibility for co-ordination the areas of relief medical assistance and first aid

 

14.1, 14.8, 15.4

     

AV is lead agency for the relief activity of establishing field primary care clinics or other health relief assistance measures as directed by the State Health Commander

 

3.1, 14.3, 14.4, 15.1

         

ADF

 

The Commonwealth supplies DACC Emergency Assistance to Victoria for response (and early recovery) of major emergencies. This Emergency DACC categorisation is principally based on immediate threat to life, property and the environment; alleviating suffering, and the activation of COMDISPLAN arrangements

 

3.2

         

ARC

 

The provision of well-co-ordinated, integrated and timely assistance to meet the immediate health, wellbeing and essential needs of affected communities, during and immediately after an emergency event, with the aim to support social cohesion and build resilience

 

15.3

     

ARC is lead agency for the relief activity of providing and co-ordinating food and water for emergency relief e.g. catering in emergency relief centres and emergency relief packs to isolated communities, where agreed, at the local level

   
     

ARC supports DHHS in its role to provide personal support (psychological first aid) in relief and recovery centres and through community outreach

 

3.2, 15.3

         

CityLink

 

CityLink’s role in recovery is to facilitate steps to ensure the physical and mental wellbeing of all customers and company personnel involved in the emergency

 

15.3, 20.1

         

DET

 

DET is lead agency for the recovery activity of helping students and school staff of government schools to overcome the immediate impact of an emergency by providing specialist support services including providing psychological first aid and psychoeducation

 

3.1, 15.3, 20.1

     

Providing advice and support to early childhood services and non-government schools when required

 

3.2, 4.5

         

DELWP

 

Provide drinking water for eligible households in non-reticulated areas. Where local resources, which may include municipal councils, are unable to meet the demand due to the size and complexity of the event, DELWP will co-ordinate relief drinking water supplies to affected areas and may request support from water corporations

   
     

Oversee recovery for the restoration of water and wastewater services in reticulated areas

   
     

DELWP is lead agency for the recovery activity of recovering and rehabilitating reticulated water services. Water corporations will lead recovery to restore services and DELWP will oversee activities undertaken by water corporations

 

19.4, 19.7

     

DELWP is lead agency for the recovery activity of recovering and rehabilitating reticulated sewerage, sanitation systems and wastewater management systems. Water corporations will lead recovery to restore services and DELWP will oversee activities undertaken by water corporations

 

19.4, 19.7

         

DJPR

 

DJPR is responsible for the relief co-ordination of food and grocery supply logistics continuity and animal welfare

 

10.2, 15.7

         

DJCS

 

Provide resources to support relief centres, where possible

 

3.2, 10.1

     

Provide advice, information and assistance to individuals, communities and funded agencies and councils about relevant DJCS services

 

11.1

         

EastLink

 

Facilitate steps to ensure the physical and mental wellbeing of all company personnel involved in the emergency

 

15.3, 20.1

         

Foodbank Victoria

 

Foodbank Victoria is the co-lead agency with the Salvation Army to provide essential material aid (non-food items) to emergency affected persons specifically key personal care items including toilet paper, soap, sanitary supplies

 

10.2, 20.5

     

Provision of essential material aid (e.g. food, water, key personal care items) to charity partners in response to an increase in demand due to major emergency

 

3.2

     

Co-ordination, supply and distribution of the Breakfast in Schools Program for participating schools as required, including the continuation of the program during school restrictions

 

3.2, 10.2, 15.5, 20.4

     

The ongoing sourcing of, provision and distribution of food relief to affected communities via its network of food donors, transporters, agency and charity partners and through its Farms to Families Pop-Up Market program

 

3.2, 10.2, 10.3

         

Lendlease (Peninsula Link)

 

Facilitate steps to ensure the physical and mental wellbeing of all company personnel involved in the emergency

 

15.3, 20.1

         

Municipal Councils

 

Relief drinking water supplies to affected areas will be co-ordinated at the local level (as documented in the MEMPs). Where local resources are unable to meet the demand, DELWP will co-ordinate emergency drinking water supplies to affected areas following public health advice from DHHS

   
         

Salvation Army

 

Assist in the provision of catering to emergency management personnel and affected persons

 

10.1, 10.2

     

Make available any Salvation Army service that may be available during an emergency to assist persons affected (e.g. personal support, emergency accommodation, transport)

 

10.2, 15.1, 15.3, 20.2, 20.7

     

Primary support agency at state level for provision of material needs (including bedding and clothing) to affected persons

 

10.2

     

Co-ordinating the provision of essential material aid (non-food items) to individuals, families and communities affected by emergencies such as clothing, bedding materials and personal necessities, to help ensure their personal comfort, dignity, health and wellbeing

   
     

Salvation Army supports ARC in its responsibility of co-ordinating food and water at regional and state levels, including support from other agencies, and provide support at the local level when requested

   
         

St John Ambulance

 

Provide first aid and medical services support to community within the scope of SHERP

 

14.2

     

Provision of community transport services

 

14.5

         

Water corporations

 

Water corporations may support DELWP in their role to co-ordinate the provision of drinking water to eligible households where reticulated water and wastewater (sewerage) services are unavailable

 

3.2, 10.2

         

WorkSafe Victoria

 

Ensure injured workers impacted by the emergency event are identified during the claims process to expedite provision of required supports and a timely response to their claim

   
         
 

Critical Task 15.3: Co-ordinate and manage services to meet the psychosocial needs of affected populations.

Agency   Activity   Additional alignment to critical tasks

ARC

 

The provision of well-co-ordinated, integrated and timely assistance to meet the immediate health, wellbeing and essential needs of affected communities, during and immediately after an emergency event, with the aim to support social cohesion and build resilience

 

15.2

     

ARC supports DHHS in its role to provide personal support (psychological first aid) in relief and recovery centres and through community outreach

 

3.2, 15.2

         

BRV

 

Co-ordinate the delivery of case support services, as required for people affected by the Bushfires

 

20.1

         

CityLink

 

CityLink’s role in recovery is to facilitate steps to ensure the physical and mental wellbeing of all customers and company personnel involved in the emergency

 

15.2, 20.1

         

DET

 

DET is lead agency for the recovery activity of helping students and school staff of government schools to overcome the immediate impact of an emergency by providing specialist support services including providing psychological first aid and psychoeducation

 

3.1, 15.2, 20.1

         

DHHS

 

DHHS is responsible for the relief co-ordination of emergency shelter, emergency financial assistance and psychosocial support

 

15.1, 15.4

     

DHHS supports DJPR in their respective role to deliver the relief and recovery activity of referring primary producers and animal owners to available services, such as psychosocial support services

   
     

DHHS is state lead agency for the relief activity of providing psychosocial support through information, practical assistance, emotional support, assessment of immediate needs and referrals to other support agencies and services in relief and recovery centres and through outreach

   
         

DJCS

 

Co-ordinates outreach justice services, such as births, deaths and marriages and community work group resources as required for recovery.

   
         

EastLink

 

Facilitate steps to ensure the physical and mental wellbeing of all company personnel involved in the emergency

 

15.2, 20.1

         

Lendlease (Peninsula Link)

 

Facilitate steps to ensure the physical and mental wellbeing of all company personnel involved in the emergency

 

15.2, 20.1

         

Municipal Councils

 

Municipal councils are responsible for the co-ordination of local level relief and recovery activities, and are lead agency for providing personal support and counselling referral

   
         

Salvation Army

 

Make available any Salvation Army service that may be available during an emergency to assist persons affected (e.g. personal support, emergency accommodation, transport)

 

10.2, 15.1, 15.2, 20.2, 20.7

         

VCC EM

 

Provide psychosocial support including emotional spiritual care under the SHERP

   
     

VCC EM supports DHHS to deliver the relief and recovery activity of providing psychosocial support including psychological first aid, emotional and spiritual care and personal support in relief and recovery centres and through community outreach, direct visits, community meetings and gatherings

 

3.2, 20.1, 20.6

         

Water corporations

 

Water corporations make available essential water for agriculture (from raw water sources) and domestic uses (potable or raw water) to replace like for like water taken by DELWP and CFA from private landholders during bushfire suppression activities. However, they do not manage the operations or supply the water. It is a priority for DELWP and CFA to take raw water for bushfire suppression rather than potable water

 

3.2

         
 

Critical Task 15.4: Assess and provide financial hardship assistance payments.

Agency   Activity   Additional alignment to critical tasks

AV

 

AV has responsibility for co-ordination the areas of relief medical assistance and first aid

 

14.1, 14.8, 15.2

         

Australian Government Department of Home Affairs

 

Through various funding programs, the Commonwealth provides financial assistance to state and territory governments, individuals and organisations in preparing for, and recovering from, bushfires

 

20.3

     

EMA administers the DRFA on behalf of the Australian Government. Under this program, the Australian Government provides financial assistance to the state and territory governments to help them with the costs associated with certain disaster relief and recovery assistance measures

 

20.3

     

EMA also administers the Australian Government’s disaster recovery payments, including the Australian Government Disaster Recovery Payment and the Disaster Recovery Allowance

 

20.3

         

BRV

 

Co-ordinate state and regional recovery, including State and Commonwealth funding for Bushfire recovery

 

20.3

     

Administer recovery grants in co-ordination with Commonwealth, state and local government department and agencies

 

20.3

         

DHHS

 

DHHS is responsible for the relief co-ordination of emergency shelter, emergency financial assistance and psychosocial support

 

15.1, 15.3

     

DHHS is state lead agency for the relief activity of administering emergency financial assistance in the form of relief payments through the DHHS Personal Hardship Assistance Program, to help individuals meet their basic needs

   
         

DJPR

 

DJPR supports EMV in their role to deliver the relief and recovery activity of implementing available financial assistance under the DRFA to assist voluntary non-profit groups, communities and economies by administering the Community Recovery Fund subject to the severity and significance of a natural disaster event

 

3.2

         

DPC

 

Implementing financial assistance under the DRFA by providing advice to the Victorian Premier to request the Prime Minister activate DRFA Category C and D as required

   
     

Implementing available financial assistance under the DRFA to assist small businesses and primary producers’ recovery by providing advice to the Victorian Premier to request the activation of DRFA Category B, as required

   
         

EMV

 

EMV is lead agency for the recovery activity of administering the Victorian Natural Disaster Financial Assistance scheme, in accordance with the Commonwealth DRFA

 

3.1

     

Implementing available financial assistance under the DRFA to assist primary producers, small businesses and voluntary non-profit groups by a low-interest concessional loan scheme; and recovery grants, subject to approval by the Australian Government

 

17.2

     

EMV is lead agency for the recovery activity of providing financial assistance to relevant government agencies and to municipal councils where eligible for disaster expenditure including counter disaster operations and the restoration of essential municipal assets

 

3.1, 19.7

         

RAC

 

The RAC supports EMV in its responsibility of implementing available financial assistance under the DRFA to assist disaster affected farmers, small business owners and non‑profit organisations

 

17.1, 20.3

         

Services Australia

 

Co-ordination of the agency’s response to emergencies through disaster payments such as Australian Government Disaster Recovery Payment, Australian Victim of Terrorism Overseas Payment, Disaster Recovery Allowance and ex gratia assistance

 

20.3

     

The agency’s priority in a disaster event is provision of information and advice about Australian Government emergency payments and services for affected Australians

 

20.3, 20.5

     

Services Australia may also provide the service of participation in the operation of community recovery centres on request of DHHS providing information in relation to Australian Government emergency payments and income support options

 

4.5

     

Services Australia may also provide the service of having staff available with specialist skills (for example social workers, community engagement officers, indigenous service officers) to work with disaster affected individuals and communities in relation to Services Australia payments and services

 

3.2, 6.1, 14.4, 15.5, 20.6

         

Telstra

 

Where appropriate, Telstra can provide relief packages for Telstra customers

 

17.5

         
 

Critical Task 15.5: Monitor emerging needs and adapt services to minimise the long term consequences on health and wellbeing.

Agency   Activity   Additional alignment to critical tasks

AV

 

The role of AV under the SHERP is to liaise with control agencies to ensure the safety of responders, health care workers, and the public for identified and emergent risks from an incident. This includes activation of personal support arrangements

 

3.2, 14.4

         

BRV

 

Co-ordinate state and regional recovery, including lead in Bushfire planning, program management, engagements and operations to ensure wraparound services systems are easily available for affected people

 

1.3

         

CityLink

 

Through the Customer assistance program, assess community needs and enact plans and adapt services, such as waiver fees, to assist the community

   
         

Foodbank Victoria

 

Development of data systems to track and analyse emerging food insecurity trends

 

4.3, 4.4

     

Co-ordination, supply and distribution of the Breakfast in Schools Program for participating schools as required, including the continuation of the program during school restrictions

 

3.2, 10.2, 15.2, 20.4

         

Services Australia

 

Services Australia may also provide the service of having staff available with specialist skills (for example social workers, community engagement officers, indigenous service officers) to work with disaster affected individuals and communities in relation to Services Australia payments and services

 

3.2, 6.1, 14.4, 15.4, 20.6

         

VCC EM

 

VCC EM supports DHHS to deliver the relief and recovery activity of assisting the DPC in the development and co-ordination of state services of worship and assist in the organisation of public memorials and gatherings to support the recovery of affected communities

 

3.2

         
 

Critical Task 15.6: Facilitate the reunification of family and friends separated during an emergency.

Agency   Activity   Additional alignment to critical tasks

ARC

 

ARC supports VicPol in its role to operate Register.Find.Reunite in relief centres, enquiry centres or online, to reconnect people with family, friends and their communities

 

3.2

         

VicPol

 

VicPol is responsible for registration of evacuees – in conjunction with ARC

 

3.1, 3.2, 4.5

         

VIFM

 

VIFM can support the recovery activity of reconnection of family and friends

 

3.2

         
 

Critical Task 15.7: Co-ordinate and manage services to meet the immediate needs of affected livestock.

Agency   Activity   Additional alignment to critical tasks

DJPR

 

DJPR is responsible for the relief co-ordination of food and grocery supply logistics continuity and animal welfare

 

10.2, 15.2

     

DJPR is responsible for the recovery functional area co-ordination of local economies, businesses, agriculture and public telecommunications

 

17.1, 17.2

     

DJPR is lead agency for the following relief activities as per the Victorian Emergency Animal Welfare Plan, animal welfare support services during relief include, but are not limited to; management of displaced animals (including relocated animals); animal welfare assessment, veterinary treatment, humane destruction, salvage slaughter and disposal; and provision of emergency pet food, livestock fodder and water

 

4.5, 10.2, 11.1, 12.2, 13.2

     

DJPR is the control agency for marine pest incursion and for biosecurity incursions, including emergency animal disease outbreaks (including bees and aquaculture), plant pest or disease outbreaks (including plague locusts), invasive plant and animal incursions and rapid and significant increases in established pest populations (vertebrate pests and plagues)

 

3.1, 16.1, 16.2

     

DJPR is lead agency for the relief activity of animal welfare support services, other than wildlife, which sits with DELWP, in co-lead with municipal councils who hold responsibility for housing of displaced and lost/stray companion animals. DJPR will work with the VFF and RSPCA where required

   
         

Municipal Councils

 

Municipal councils are responsible for the co-ordination of local level relief and recovery activities, and are lead agency for co-ordinating clean-up activities, including disposal of deceased animals (domestic, native and feral)