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The table below provides a guide for agencies involved in providing relief, which forms part of the response phase. It details the range and types of assistance, and the providers of each, to support community relief during and immediately after emergencies. 

The information shown is in summary form. This guide does not prevent other organisations from providing relief services, including activities or additional services. However, the provision of all relief services must be managed under the established co-ordination arrangements.

Relief co-ordination responsibilities are:

  • for state relief co-ordination: Emergency Management Victoria (EMV) supported by a range of organisations
  • for regional relief co-ordination: Department of Health and Human Services (DHHS)
  • for municipal relief co-ordination: municipal councils [5], activated by the relevant incident controller.

The table shows relief services and co-ordinating agencies (RelCAs), and relief lead agencies (RelLAs) and relief support agencies (RelSAs) at the incident tier.

Table 11: Relief services and co-ordination agencies, including incident-tier lead and support agencies

Relief services and co-ordinating agency (RelCA)

 

Activity

 

Incident tier

VPF core capability (major emergencies)

Relief lead agencies (RelLAs)

 

Relief support agencies (RelSAs)

 

Emergency shelter (DHHS)

 

Arrange emergency shelter and accommodation for displaced households

 
  • Municipal councils
 
  • DHHS
 
  • Operational Management
  • Relief Assistance
                 

Food and water (ARC)

 

At regional and state levels, ARC co-ordinates food and water including support from agencies, and provides support at the local level when requested

 
  • ARC
 
  • Foodbank Victoria
  • Salvation Army
 
  • Operational Management
  • Logistics & Chain Management
  • Relief Assistance
                 

Reconnecting family and friends (VicPol, ARC)

 

Operate Register.Find.Reunite in relief centres, enquiry centres or online, to reconnect people with family, friends and their communities

 
  • VicPol
 
  • ARC
 
  • Operational Management
  • Relief Assistance
                 

Disbursement of material aid (non-food items) (Salvation Army)

 

Provide essential material aid (non- food items) to emergency affected persons including clothing, bedding and other personal requisites.

 
  • Salvation Army
     
  • Operational Management
  • Logistics & Chain Management
  • Relief Assistance
                 

Emergency financial assistance (DHHS)

 

Administer relief payments through the DHHS Personal Hardship Assistance Program, to help individuals meet their basic needs

 
  • DHHS
     
  • Operational Management
  • Intelligence & Information Sharing
  • Relief Assistance
                 

Animal welfare (DJPR, DELWP)

 

DJPR is the primary agency for animal welfare (other than wildlife) support services

 
  • DJPR

 

 
  • Municipal councils
  • RSPCA
  • VFF
 
  • Operational Management
  • Relief Assistance
  • Environmental Response
               
 

DELWP is the primary agency to respond to wildlife welfare

 
  • DELWP
     
 
  • Municipal councils
  • RSPCA
  • VFF
 
  • Operational Management
  • Relief Assistance
  • Environmental Response
               
 

Municipal councils are responsible for housing of displaced and lost/stray companion animals

 
  • Municipal councils
 
  • Municipal councils
  • RSPCA
  • VFF
 
  • Operational Management
  • Relief Assistance
  • Environmental Response
                 

Drinking water for households in non-reticulated areas (DELWP)

 

Provide relief drinking water to eligible households

 
  • DELWP
 
  • DHHS (advice)
  • Local resources [6]
  • Water corporations
 
  • Operational Management
  • Relief Assistance
  • Health Protection
                 

Food and grocery supply logistics continuity (DJPR)

 

DJPR will support food and grocery supply logistics continuity planning and operations with the major food distribution operators

 
  • DJPR
     
  • Operational Management
  • Intelligence & Information Sharing
  • Logistics & Chain Management
                 

Health and Medical assistance
and first aid (AV)

 

Provide pre hospital care to people affected by emergencies

 
  • AV
 
  • DHHS
  • LSV
  • St John Ambulance
 
  • Operational Management
  • Health Emergency Response
               
 

Establish field primary care clinics

 
  • AV
 
  • DHHS
  • LSV
  • St John Ambulance
 
  • Operational Management
  • Health Protection
  • Health Emergency Response
               
 

Provide other health and medical relief assistance measures

 
  • AV
 
  • DHHS
  • LSV
  • St John Ambulance
 
  • Operational Management
  • Health Emergency Response
  • Relief Assistance
                 

Community information (Relief co-ordinating agency)

 

Provide relief and recovery information to assist communities to make informed decisions about their safety

 
  • Lead agency
 
  • Municipal councils
 
  • Community Information & Warnings
  • Operational Management
  • Intelligence & Information Sharing
  • Health Protection
                 

Insurance and claims advice and support during an emergency

 

Insurance and claims management advice and support for Departments and participating agencies

 
  • VMIA
     
  • Intelligence & Information Sharing
  • Economic Recovery
  • Impact Assessment
                 

 

Footnotes

[5] Refer to Municipal Emergency Management Plans for local emergency relief arrangements as they may differ from those listed in the Relief co-ordination agencies and incident-tier lead and support agencies table (table 11)

[6] Where local resources are unable to meet the demand, DELWP will co-ordinate emergency drinking water supplies to affected areas following public health advice from DHHS. Local resources include, but are not limited to, municipal councils - see critical task 15.2 for further details.