VicEmergency app – warning community of risks in real time

8 June 2018


VicEmergency launched an innovative new app to the community in November 2016. Since this time it has been downloaded to over 860,000 devices.


The app has been used for a multitude of purposes including alerts to thunderstorm asthma forecasts, shark sightings, avalanches, storms, fires, hazardous incidents, floods, and other emergency related information.


Since its inception, a number of design enhancements have helped improve the information that’s delivered to our communities. The enhancements have included creating the option to use it without needing to create a profile; and easily accessing various information from the home screen including settings for watch zones, viewing fire danger ratings and total fire ban information.


Users have the ability to set up multiple watch zones and receive customised notifications for warnings and incidents in those selected areas. They also have the ability to turn these off if they prefer.


A watch zone can be set up for your child’s school camp near the beach for example, and the user will be notified of heat alerts, floods, fires, beach closures and shark sightings in the area.


Alternatively, a user could set up a watch zone for an elderly family member, turn on the relevant notifications and be notified of extreme heat for example, and then  follow up with a phone call to check in on the relative at risk.


A collection of ‘How to’ videos (External link) helps users set up the functionality of the app.


VicEmergency continues to receive feedback through multiple channels including its online customer feedback portal (External link) which in turn goes towards improving the app, fixing bugs and improving experience.