VicEmergency channels provide a centralised location for Victorians to access timely emergency information and warnings.

Through the VicEmergency channels, warnings and incident information are published for a wide range of hazards. Preparedness and recovery information is also available through the VicEmergency channels.

Information on understanding warnings can be found here: http://emergency.vic.gov.au/prepare/#being-prepared/understanding-warnings (External link).

VicEmergency app

The VicEmergency app provides Victorians with access to information and warnings about incidents including fires, storms, floods, earthquakes, tsunamis, shark sightings and more.

The app brings together emergency information from agencies and departments including Country Fire Authority, Forest Fire Management Victoria, Metropolitan Fire Brigade, Victoria State Emergency Service, Life Saving Victoria, Department of Health and Human Services and Department of Jobs, Precincts and Regions, so users can make critical decisions about their own safety.

The app uses data received from calls to Triple Zero and other sources, and the information supplied is shown on the VicEmergency app and website. The app relies on mobile phone coverage or a Wi-Fi connection to operate.

App and website users can create up to 20 tailored watch zones that are unique to an individual’s needs. What this means is that users can set up watch zones for the area where they live, go on holiday or to monitor what is happening where friends and family are located. 

Setting up watch zones is important – users can target the areas that are relevant to them, so they can receive critical emergency information that affects them. Notifications can be turned on and off, so users can choose what information they want to receive and when.

Users can also create a profile so they can access watch zones across multiple devices, including mobile phones, tablets and the VicEmergency website. People can also register to receive warnings via email. 

You can download the VicEmergency app from the App Store (External link) or Google Play (External link).

 

Frequently asked questions:

 

Why should I download the app?

The VicEmergency app provides Victorians with access to information and warnings about incidents including fires, storms, floods, earthquakes, tsunamis, shark sightings and more. 

The VicEmergency app is part of an integrated warnings system to provide the community with access to timely, relevant and tailored information about incidents and emergencies so that they can make critical decisions about their own safety.

Victorians can also get emergency information from a number of other sources including www.emergency.vic.gov.au (External link), tuning in to ABC radio, Sky TV or other emergency broadcasters including commercial and community radio stations, by phoning the VicEmergency Hotline on 1800 226 226 and following VicEmergency on Facebook and Twitter.
 

 

What data is available on the app?

Warnings and incident information are published on the VicEmergency app for a wide range of incidents and emergencies as well as preparedness information including a four day Fire Danger Rating forecast, epidemic thunderstorm asthma events, weather warnings and more. General fire and emergency preparedness and recovery information is also available.

 

Where does the data come from?

The app uses data received from calls to Triple Zero and other sources, and the information supplied is shown on the VicEmergency website and app. Information is provided from agencies and departments including Country Fire Authority, Forest Fire Management Victoria, Life Saving Victoria, Metropolitan Fire Brigade, Victoria State Emergency Services, Department of Health and Human Services and Department of Jobs, Precincts and Regions.

 

Why should I create a watch zone?

Creating a watch zone on your device allows you to be notified of incidents and warnings in a particular area of your choice. In addition to warnings, you can also be notified of up to 46 different types of incidents. A total of 20 watch zones can be added per device. For more information visit: How do I create a watch zone? (External link)

 

What are the default watch zone settings for?

By default, the following incident alert types are switched on for all new watch zones: bushfire, grass fire, other fire, flood, damaging winds, storm, human health, earthquake, landslide, tsunami, beach closure and shark sighting. For more information visit: Default settings for watch zones.

 

How do I edit my watch zone settings?

You can edit your watch zone location, radius size, nickname and types of incidents to be notified about at any stage. For more information visit: How do I edit my watch zone? (External link)

 

Can I pause watch zone notifications?

Yes. Select the green toggle next to the relevant watch zone from the home screen and switch it to off. For more information visit: How do I pause watch zone app alerts? (External link)

 

What is the My Location setting?

My Location will show you warnings and incidents within a 10km radius each time you open the app. VicEmergency does not track your location when you are not using it in order to save the battery life of your device. For location based notifications, you will need to create a watch zone. For more information go to: How does My Location work? (External link)

 

What are filters for?

To view additional information on the map, select the filter button from any map view and choose which overlay you want to be activated. There are currently six map overlays available such as rain radar, wind direction and wind speed. For more information visit: What are map overlays and how do I use them? (External link)

 

Why should I create a profile?

Creating a VicEmergency profile allows you to save watch zones so that you can access them on multiple devices. When you make a change on one logged in device, it then replicates that change on all other devices logged into the same profile. For more information visit: How do I create a profile? (External link)

 

How can I get app support?

Support information and articles and video tutorials available for many features of the VicEmergency app and additional frequently asked questions are available through the VicEmergency Knowledge Base, accessed by the link below. If the articles of videos don’t solve the issue, please submit a support ticket.

Visit: http://support.emergency.vic.gov.au (External link).

 

For VicEmergency app support, instructional videos and a full list of frequently asked questions visit http://support.emergency.vic.gov.au (External link).