Operational Management core capability

About the Operational Management core capability

Establish and maintain a unified and coordinated operational structure and process that appropriately integrates all critical stakeholders and supports the execution of core capabilities, including operational communications.

Operational Communications are the communications within and between emergency management agencies, when responding to emergency incidents, performing business as usual activities in the field or responding to multi-agency, large scale emergency events.

Critical Task Table 3: Agency roles mapped to the Victorian Preparedness Framework, by critical tasks within the Operational Management core capability

Critical Task 3.1: Establish command and control to effectively deliver emergency management.

Agency	Activity	Additional alignment to critical tasks
AMSA	Control agency for aviation and maritime search and rescue, and distress beacon detection
	Control agency for marine pollution response originating from ships within Australian waters falling outside of a state or the Northern territory
	Control agency for ship casualty within Australian waters falling outside of a state or the Northern Territory
Airservices Australia	Control agency for aircraft inflight emergencies and rescue and firefighting at designated airports	7.2, 12.3
	Provide ARFFS at Melbourne and Avalon Airports inclusive of: Fire and rescue response role to aircraft fires, accidents and incidents on or in the vicinity of the airport, Structural firefighting on or in the vicinity of the airport and Wildfire suppression on or in the vicinity of the airport	3.2, 7.2
	Through ANS, when appropriate, the initiate the activation of the relevant Aerodrome Emergency Plan on behalf of the pilot of an aircraft in need of assistance that might reach a licensed airport
	Airservices Australia works with DoT (as lead Government liaison) to deliver the recovery activities including: restore airports to normal activity assist logistics interdependencies, contingencies and reconstruction	3.2
ADF	During an emergency event or incident involving ADF aircraft or vessels, as detailed in the National Search and Rescue Manual, ADF is the responsible control agency, in conjunction with state Police and the AMSA	12.1, 12.3
ARC	Coordinate and provide relief services to ensure communities are effectively supported
ATSB	Investigate accidents and other transport safety matters involving civil aviation, marine and rail operations in Australia within Commonwealth jurisdiction, and participate in overseas investigations involving Australian registered aircraft and ships.	3.2, 21.1, 21.2
ATSB	Liaise with agencies as required when carrying out safety investigations to determine contributing and other safety factors to identify and reduce safety-related risk and foster safety awareness, knowledge and action	2.1, 3.2, 21.1, 21.2, 21.4, 21.5
Australian Government Department of Home Affairs	EMA coordinate the Australian Government response under the Australian Government Disaster Response Plan (COMDISPLAN) to emergencies in support of the states and territories	3.2
AV	Under the SHERP, AV will:
	assemble and lead the Health Incident Management Team	14.5, 14.6, 14.8
	deploy a Health Commander to direct the operational health response	3.2, 14.4, 14.5, 14.6, 14.8
	Relief Lead Agency (RelLA) to:
	Coordinate and provide pre-hospital care to people affected by emergencies	14.2, 14.8
	establish field primary care clinics or other health relief assistance measures as directed by the State Health Commander	14.3, 14.4, 15.1, 15.2
	Lead Agency to restore, clear and rehabilitate public buildings and assets managed within AV’s portfolio	19.3, 19.7
BRV	Coordinate state and regional recovery, including lead intergovernmental coordination
CFA	Control agency for response: fire on private land within Country Area Victoria road or other accidents involving gas leakage, and hazardous materials, high consequence dangerous goods or dangerous goods (including leaks and spills) road or other accidents involving lifts, scaffolding and amusement structures (excluding cranes) and building collapse fire and explosion incidents, including those involving aircraft, marine vessels (outside designated Port of Melbourne Waters), boilers and pressure vessels rescue incidents involving lifts, scaffolding or amusement structures, rail, aircraft, industrial, road, and building structures	7.2, 12.3
CFA	Protect life, property and the environment from the effects of fire, accidents and other hazards through controlling accidents involving boilers/pressure vessels; dangerous goods/hazardous materials; lifts; building collapse and explosions (e.g. gas)
Coroners Court	Commence the coronial investigation process	8.1
CityLink	Maintain dedicated 24/7 Traffic Control Room to monitor CityLink, with the ability to host an Incident Control Centre for external parties	3.3
CityLink	During an emergency CityLink will, if first responders at a scene, initiate incident management procedures (such as traffic management and access) until control agency on site	9.1, 9.2, 9.3
DELWP	Control agency for response: blue‑green algae cetacean (whale and dolphin) stranding, entanglement and vessel strike dam safety energy (electricity, natural gas and petroleum and liquid fuels) network supply disruptions fire in state forest, national park and protected public land non-hazardous pollution of inland waters reticulated water and wastewater (sewerage) service wildlife affected by marine and freshwater pollution wildlife welfare arising from an emergency event
	Blue‑Green Algae bloom: control agency to coordinate response for blue-green algae incidents
	Cetacean (whale and dolphin) stranding, entanglement or vessel strike: control agency for response to cetaceans impacted by vessel strike under the Victorian Cetacean Emergency Plan control agency to coordinate response to cetacean entanglements, strandings or vessel strikes under the Victorian Cetacean Emergency Plan	3.1
	Dam safety - manage escalated response activities to minimise the impact on the community and the environment from dam safety	3.1, 11.2, 11.3
	Energy: control agency for energy supply disruptions, in accordance with plans and procedures and within the powers available to resolve the situation	1.5
	Fire: control agency for bushfires in state forest, national parks, and protected public lands in accordance with the SEMP Bushfire Sub-Plan and SEMP	7.2
	Non-hazardous pollution of inland waters: manage escalated response activities to minimise the impact on the community and the environment from non-hazardous pollution of inland waters	3.1
	Reticulated water and wastewater (sewerage) services: manage escalated response activities to minimise the impact on the community from reticulated water supply and wastewater (sewerage) service disruptions
	Wildlife affected by marine and freshwater pollution: control agency for responding to wildlife impacted by marine pollution, including oil or chemical spills, under the Wildlife Response Plan for Marine Pollution Emergencies	3.1, 3.2
	Wildlife welfare arising from emergency events:
	Relief Coordinating Agency (RelCA) for animal welfare, including Relief Lead Agency (RelLA) to coordinate response and respond to wildlife welfare arising from emergencies	3.2, 18.4
	ensure the veterinary assessment and treatment of wildlife taken into care
	provide advice to government and emergency agencies regarding impacts of animal welfare for wildlife	3.2, 4.5, 11.1
DET	Coordinate emergency response for children’s services, government and non‑government schools
	Lead agency to:
	help students and school staff of government schools to overcome the immediate impact of an emergency by providing specialist support services including providing psychological first aid and psychoeducation	15.2, 15.3, 20.1
	assess, restore, clear and rehabilitate DET-managed public buildings and assets (e.g. public amenities, schools)	19.2, 19.3, 19.7
DH	Control agency for: incidents involving biological releases and radioactive materials human disease/epidemics (including mass, rapid onset of human disease from any cause), and food (including retail food)/drinking water contamination	13.1, 13.2, 13.3, 13.4, 13.5
DH	Provide a State and Regional Health Coordination response during an emergency with major health consequences	14.8
DJCS	Provide the initial response capability for emergencies within prisons	3.1
DJPR	Control agency for biosecurity incursions, emergency animal disease outbreaks (including bees and aquaculture), plant pest or disease outbreaks (including plague locusts), invasive plant, animal and exotic marine pest incursions and rapid and significant increases in established pest populations (vertebrate pests and plagues)	15.7, 16.1, 16.2
DoT	Control agency for: level 2 and level 3 marine pollution oil spills in Victorian coastal waters up to three nautical miles. Level 1 spills are the responsibility of designated port managers and facility operators as per arrangements set out in the SEMP Maritime Emergencies (non-Search and Rescue) Sub-Plan essential service disruption to public transport, major arterial roads, bridges, tunnels and rail networks
	Support relevant Ministers, and oversee responsible entities, nominated under Part 7A of the EM Act 2013 with respect to the transport system	3.2
	Through the Head, TfV, oversee Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to: the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne) the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams) the Melbourne Metropolitan, Regional and DET School bus Networks the Intrastate Rail Network (maintained and operated by V/Line) the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)	3.2, 3.3, 3.5
	Recovery Lead Agency (RecLA), through the Head, TfV, to coordinate the restoration of rail, tram, contracted ferries and bus services	3.2
DPC	Support government response during an extreme emergency	3.2
	Perform control agency functions during cyber security emergencies, in line with the SEMP Cyber Security Sub-Plan
	Coordinate Victorian Government responses to cyber security incidents, including liaison with other states/territories and the Commonwealth Government (via the Australian Cyber Security Centre)
	Support government during recovery from an extreme emergency	3.2
DTF	Recovery Lead Agency (RecLA) to coordinate insurance industry response, advice and information to government	17.3
Eastlink	Support control and support agencies by providing an Emergency Management Liaison Officer (EMLO)	3.2
EMC	Direct in writing an agency to act in accordance with the SEMP of the opinion that the agency has failed to act in accordance with the SEMP and the agency's failure is likely to have significant consequences	1.2
	Ensure that control arrangements are in place during Class 1 or Class 2 emergencies and that the relevant agencies act in accordance with the SEMP and any directions made under section 60AL of the Emergency Management Act 2013
	Appoint a State Response Controller (SRC) in relation to a Class 1 emergency	3.2
	Responsible for consequence management for a major emergency in accordance with section 45 of the Emergency Management Act 2013
	Be responsible for the coordination of activities of agencies having roles or responsibilities in relation to the response to Class 1 or Class2 emergencies	3.2
	Endorse persons who have relevant expertise in managing hazards relevant to a Class 1 emergency as controllers
	Ensure that a current list of endorsed controllers is maintained
	Request the Chief Commissioner of Police appoint a police officer to be an emergency response coordinator for each region and municipal district
	Develop, and review from time to time, incident management operating procedures for the planning and preparation for the response to and responding to, emergencies, including: training, development and accreditation of incident management personnel incident management facilities incident management systems management of the State's primary control centre (SCC) for the response to emergencies	3.3
	Request information in relation to control arrangements from the appointed State Response Controller or relevant control agency for the purpose of enabling the performance of functions specified in the Emergency Management Act 2013
	Request information from an agency in relation to consequence management for the purpose of enabling the performance of functions specified in the Emergency Management Act 2013
	Require, by written notice, an agency or a Department to give any information reasonably believed necessary for the purposes of performing the functions specified in the Emergency Management Act 2013.
	Responsible for recovery coordination of the activities of organisations, including agencies, having roles or responsibilities under the SEMP in relation to recovery from all emergencies
EMV	The Chief Executive has the function to take a lead role in coordinating investment planning and large‑scale strategic projects on behalf of the responder agencies, including but not limited to major procurement, communication and information systems and emergency management planning processes for the purpose of achieving greater efficiency and effectiveness in the delivery of emergency management services
	The SCM is to lead the coordination of agencies who have responsibilities for consequence management for major emergencies
	Recovery Lead Agency (RecLA) to administer the Victorian Natural Disaster Financial Assistance scheme, in accordance with the Commonwealth DRFA (as lead government liaison)	15.4
	Provide financial assistance to relevant government agencies and to Municipal councils where eligible for disaster expenditure including counter disaster operations and the restoration of essential municipal assets	15.4, 19.7
ESV	Gas: Exercise powers conferred to ESV to issue directions to make safe of a gas emergency; and to facilitate the reliability of gas supply and security of gas system	3.2, 3.5, 5.4, 11.1, 11.3
ESV	Electricity: Exercise powers conferred to ESV to issue directions to make safe of an electricity situation	3.2, 3.5, 5.4, 11.1, 11.3
FRV	Control agency for fire and other emergencies (as identified in the Response table) for the FRV Fire District (including the Port of Melbourne and waters as defined in the Port Management Act 1995) including: road or other accidents involving gas leakage, hazardous materials (including (high consequence) dangerous goods), lifts, cranes or scaffolding and amusement structures, and building collapse fire and explosion incidents, including those involving aircraft and boilers and pressure vessels rescue incidents involving lifts, cranes or scaffolding and amusement structures, rail, aircraft and industrial, road, Urban Search and Rescue (USAR), confined space, trench, low-high angle and tunnel, and building structures	7.2, 12.3
	Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through:
	controlling accidents involving boilers/pressure vessels, dangerous goods/hazardous materials, lifts and cranes, tunnelling/trenches, building collapse and explosions (e.g. gas)
	the suppression of uncontrolled fires	7.1, 7.2
	rescue of persons from fire, road, rail and aircraft accidents, industrial accidents and other emergencies	12.3
Lendlease	Support emergency response activities by providing a forward Emergency Management Liaison Officer (EMLO)	3.2
LSV	Provide air, water and land-based search and rescue services to locate lost persons and vessels at sea and inland waterways supporting VicPol through Rescue powercraft (rescue boats and rescue water craft): Inshore search and rescue (up to 2 nautical miles) as well as offshore search and rescue (greater than 2 nautical miles); Remote piloted aircraft systems (Drones); Helicopter services capable of winching persons over land and water; and All-terrain vehicles capable of driving on beaches	3.2, 10.1, 12.1, 12.3
	Provide both paid and volunteer water-based patrolling including inshore, rescue and response services provided from LSV supported locations across Port Phillip Bay, the Victorian coastline and inland waterways	3.2, 12.1, 12.3
	Maintain and operate the State Lifesaving Operations Centre (SLOC) for the purpose of: dispatching and tracking of LSV Emergency response assets in line with control agency requirements self-tasking to aquatic related incidents within agreed and declared area of operations self-managing incidents in relation to agreed and declared area of operations including the escalation of incidents/emergencies to the appropriate control agency as required	3.3, 3.4, 4.1, 4.6
NBN Co	Facilitate actions within, and across the telecommunications sector in response to an emergency event
TSV	Control agency for maritime casualty non-search and rescue of all vessels in commercial and local port waters
TSV	Control agency for maritime casualty non-search and rescue of all vessels in coastal waters excluding those in commercial and local port waters
VFA	Control agency for providing a coordinated response to shark hazards under the State Shark Hazard Plan
	Key support agency to the relevant control agency responding to pollution of waterways
	respond to cetacean stranding’s for either living or deceased animals under the Victorian Cetacean Emergency Plan and control agency for the management of shark hazards arising out of strandings	3.2
VicPol	Effective coordination of emergency response within regions and/or municipal areas for all emergencies	3.2
	Effective coordination of emergency response within the state, regions and/or municipal areas for class 3 emergencies	3.2, 5.4
	Responsible for:
	provision of media coordination (where no other facility exists)	2.1, 2.3, 3.5
	traffic management – in consultation with the control agency and other expert advice	3.2, 5.3, 9.3
	registration of evacuees – in conjunction with ARC	3.2, 4.5, 15.6
	Control agency for:
	Class 3 emergencies (as defined in the SEMP), including a warlike act or act of terrorism, hijack,siege or riot	3.4, 5.4
	Incidents involving explosive devices
	accidents or incidents involving road, rail,tram, aircraft and marine (not pollution,cetaceans or wildlife) and other threats to life and property or environment(unless otherwise designated)
	rescues in mines or quarries and caves	12.3
	search and rescue on land and Victorian waters, other than for ADF ships and planes	12.1, 12.3
	critical infrastructure damage or disruption
	Support other agencies in dissemination of public information	2.1, 2.3
	Assess, restore, clean and rehabilitate VicPol owned or managed buildings or assets (e.g. public amenities, station buildings etc.)	19.1, 19.2, 19.4, 19.7
VICSES	Control agency for: storm, flood, landslide, tsunami and earthquake accidents involving building collapse rescue incidents involving rail, aircraft and industrial, road, and building structures	12.3
VICSES	Provide continuous protection of life, property and the environment through rescue of persons from road crash, and rescue of persons endangered by steep and high angle incidents, swift water and other emergencies or dangerous situations	12.3
VIFM	Respond to requests from Department of Foreign Affairs and Trade (DFAT) and Australian Federal Police (AFP) regarding fatality incidents overseas	3.2, 8.2
	Manage the Victorian state mortuary facility and where required, establish temporary mortuary facilities	8.4
	Recovery Lead Agency (RecLA) to communicate with the families of deceased persons	8.6
VPC(M)	Control agency for maritime casualty non-search and rescue in Port of Melbourne waters under its control
	Control agency for oil pollution in the Port Phillip Region (Cape Otway to Cape Schanck)
	Provide control systems for fuel bunkering and Hazardous Port Activity in the port
Water Corporations	Activate emergency management plans and business continuity plans when there is a foreseeable or actual failure of assets or disruption to services

Critical Task 3.2: Activate established coordination networks to support operational response.

Agency	Activity	Additional alignment to critical tasks
Airservices Australia	Provide ARFFS at Melbourne and Avalon Airports inclusive of: Fire and rescue response role to aircraft fires, accidents and incidents on or in the vicinity of the airport, Structural firefighting on or in the vicinity of the airport and Wildfire suppression on or in the vicinity of the airport	3.1, 7.2
	Subject to its regulatory obligations, Airservices Australia may provide assistance to state agencies in other emergencies that cause or threaten to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services, including:
	firefighting services to assist in controlling a fire that is not near a designated airport	7.2
	first aid services on or in the vicinity of designated airports	14.2
	response to vehicle accidents on or in the vicinity of designated airports
	initial hazardous materials response on or in the vicinity of designated airports	16.1, 16.7
	Through ANS:
	assist aircraft involved in emergency operations (such as extra communications, priority handling, track shortening, etc.)	3.3, 3.5
	assist the Joint Rescue Coordination Centre operated by AMSA in the reporting and location of Emergency Locator Transmitters
	Airservices Australia works with DoT (as lead Government liaison) to deliver the recovery activities including: restore airports to normal activity assist logistics interdependencies, contingencies and reconstruction	3.1
ADF	DoD act as a support agency to EMV (and other state agencies as needed) during a major emergency in a broad range of scenarios
	DoD support major emergency operations via the request for Commonwealth Assistance from the EMC or the VicPol Commissioner under the EMA guidelines for Commonwealth Assistance, with support usually managed under Australian Government Disaster Response Plan (COMDISPLAN) arrangements	1.2
	The DoD provide the Victoria Joint Operations Support Staff (JOSS) team as the interface between ADF and civil agencies at the state level, and coordinate with EMV and VicPol from the SCC and State Police Operations Centre respectively
	DoD bases in Victoria, commanded by the Senior ADF Officer for that base, conduct regular community engagement with local services and leaders. The Senior ADF Officer can provide advice at local level, as well as coordinate and deliver small-scale, short duration assistance in a local emergency situation (DACC1 Support)	2.1, 2.3, 4.5
	DoD prepare contingency forces (known as an ADF Emergency Support Force) nationally during High Risk Weather Seasons. Within Victoria, scalable Emergency Support Forces are prepared within population centres where major DoD bases exist nearby (Melbourne, Albury-Wodonga, Sale and Seymour), to provide a rapid response to any local or state requests for assistance
	ADF support relevant agencies when a request is made for DACC Non-Emergency Assistance, when a threat is not immediate and includes non-emergency assistance to the community or state government entities, including major public events support and advisory support for Law Enforcement activities conducted by state agencies
	Upon request, DoD will support EMV and Emergency Management agencies through the provision of personnel, advice, basing and equipment; specialist expertise, impact assessment, operations support and other capabilities for major emergencies including (but not limited to) bushfire, flood, pandemic and displacement of persons	4.5, 4.6, 10.1
	The Commonwealth supplies DACC Emergency Assistance to Victoria for response (including relief) of major emergencies. This Emergency DACC categorisation is principally based on immediate threat to life, property and the environment; alleviating suffering, and the activation of Australian Government Disaster Response Plan (COMDISPLAN) arrangements	15.2
AEMO	Provide information and advice to the control agency regarding the impact of an emergency on electricity supply or gas and formulate management strategies in relation to incidents that threaten the technical integrity of the generation and transmission system (system security incidents)	4.6, 11.1, 11.2
ARC	Relief Coordinating Agency (RelCA) and Relief Lead Agency (RelLA) for reconnecting family and friends, as well as Relief Support Agency (RelSA) to support VicPol to operate Register.Find.Reunite in relief centres, enquiry centres or online, to reconnect people with family, friends and their communities	15.6
	Recovery Support Agency (RecSA) to support DFFH to provide personal support (psychological first aid) in relief and recovery centres and through community outreach	15.2, 15.3
	Support Municipal councils through advice, guidance and connections to individuals and organisations that can provide additional support to affected persons	20.5
	Recovery Support Agency (RecSA) to support DJCS to organise public appeals when requested, through collecting monetary donations for state-led public appeals	20.3
ATSB	Cooperate with agencies of the Commonwealth, a state or territory that have functions or powers relating to transport safety or functions affected by the ATSB’s role in improving transport safety	1.2
	Investigate accidents and other transport safety matters involving civil aviation, marine and rail operations in Australia within Commonwealth jurisdiction, and participate in overseas investigations involving Australian registered aircraft and ships.	3.1, 21.1, 21.2
	Liaise with agencies as required when carrying out safety investigations to determine contributing and other safety factors to identify and reduce safety-related risk and foster safety awareness, knowledge and action	2.1, 3.1, 21.1, 21.2, 21.4, 21.5
Australian Government Department of Home Affairs	The Counter Terrorism Centre is responsible for counter terrorism strategic policy, counter terrorism operational coordination and evaluation and counter terrorism capability	1.1, 4.3
	EMA coordinate the Australian Government response under the Australian Government Disaster Response Plan (COMDISPLAN) to emergencies in support of the states and territories	3.1
	EMA operate the Australian Government Crisis Coordination Centre, which provides whole-of-government situational awareness and response options to inform national decision-making during a domestic crisis or the domestic implications of an international crisis. This includes the coordination of physical assistance requested by a state under the Australian Government Disaster Response Plan (COMDISPLAN), as well as briefing and support to executive decision-makers in the Australian Government, the State and Territory governments and non‑government agencies	3.3, 4.5, 4.6
	The Department of Home Affairs work in partnership with Commonwealth departments, state and territory governments, the private sector, civil society, academia, governments of other countries, and multilateral organisations to prepare for, respond to, and recover from natural disasters. The Department of Home Affairs also works in close partnership with Australia’s science agencies, the BoM, Geoscience Australia and the Commonwealth Scientific and Industrial Research Organisation(CSIRO)
AV	Provide health support to other agencies, where appropriate	14.1, 14.2, 14.7
	Under the SHERP, AV will:
	activate other key SHERP position holders or mobile specialist teams	14.4, 14.6, 14.8
	deploy a Health Commander to direct the operational health response	3.1, 14.4, 14.5, 14.6, 14.8
	liaise with control agencies to ensure the safety of responders, health care workers, and the public for identified and emergent risks from an incident, including activation of personal support arrangements	14.4, 15.5
	represent Health as a member of the Emergency Management Team, and report on patient numbers and health impacts	5.2, 14.5, 14.6
	support the Evacuation Manager in evacuating vulnerable people
	Support the controller as requested to deliver relief and recovery activities
BoM	In coordination with Victorian state agencies, provide weather-related information to media, including direct broadcast via radio and the internet	2.3, 4.5
BRV	Coordinate state and regional recovery, including engage with communities, local governments, State Government departments and agencies, the Commonwealth Government and non-government organisations to ensure appropriate recovery supports are in place and are well integrated to meet community needs	20.5, 20.6
BRV	Support the establishment and operation of Community Recovery Committees
CFA	Provide key support for: Mines Rescue capability across Victoria in accordance with state arrangements tunnel and trench rescue incidents USAR capability across Victoria in accordance with state arrangements	12.3
	EMR from designated stations to relevant events to support AV	14.2, 14.4
	Support the Controller by providing assistance, advice and information to other agencies responsible for, or involved in, recovery activities	4.5
CMAs	Support response agencies through the provision of advice on emergency stabilisation and other activities to arrest river breakaways, and the removal of debris accumulation threatening structural stability of public assets in consultation with expert advice	11.3, 18.4
CityLink	During an emergency CityLink will: assist the control and support agencies within its capabilities as required provide an Emergency Management Liaison Officer (EMLO)
CityLink	Work collaboratively with state authorities and local government regarding CityLink operations
DELWP	Wildlife affected by marine and freshwater pollution - develop partnerships and agreements with key organisations that will support DELWP in responding to wildlife affected by marine pollution	1.2
	Blue-Green Algae bloom - coordinate state-wide blue-green algae management activities	4.6
	Support agency for: fire on private land drinking water contamination flood plain management/flood extreme heat and marine pollution (shoreline response)
	Energy:
	control agency for disruptions to energy. DELWP participates in a range of partnerships and agreements with key organisations that will support DELWP in responding to energy emergencies
	as lead Government liaison, works with AEMO which operates and is responsible for the transmission system while other network operators manage the distribution system and the restoration of infrastructure and electric supply	1.5, 10.1, 19.6
	Fire: support agency for other fires on private land
	Floodplain management / flood: provide a coordinated response to manage residual water after a major flood event
	Mapping and information services - support to emergency response agencies by providing digital and spatial information and services, and topographical mapping, both hardcopy and electronic	3.2, 4.6
	Wildlife affected by marine and freshwater pollution: control agency for responding to wildlife impacted by marine pollution, including oil or chemical spills, under the Wildlife Response Plan for Marine Pollution Emergencies	3.
	Wildlife welfare arising from emergency events:
	Relief Coordinating Agency (RelCA) for animal welfare, including Relief Lead Agency (RelLA) to coordinate response and respond to wildlife welfare arising from emergencies	3.1, 18.4
	provide advice to government and emergency agencies regarding impacts of animal welfare for wildlife	3.1, 4.5, 11.1
	Energy - Recovery Coordinating Agency (RecCA) for energy services, including Recovery Lead Agency (RecLA) and Government liaison to: work with AEMO to deliver recovery activity of gas services assets reinstatement and return to reliable supply by managing gas system security emergencies within the Victorian Declared Transmission System. Other pipeline operators manage non-Declared Transmission System segments of the system, and the restoration of infrastructure and gas supply work with AEMO and electricity generation companies to deliver recovery activity of electricity services assets reinstatement and return to reliable supply by managing electricity system security emergencies	1.5, 10.1, 19.6
DET	Provide a coordinated departmental response for emergencies at schools and at the scene of off‑site emergencies involving school buses, registered camps, excursions and outdoor activities, to ensure the safety of students and staff
	Provide assistance and support to manage incidents involving parents, staff, students and media during emergencies
	Provide advice and support to early childhood services and non-government schools when required	4.5, 15.2
DFFH	Support EMV to lead whole of government coordination of public information and communication in relation to relief	2.1
DH	Coordinate training, development and deployment of suitably-qualified health professionals to enable Victoria to contribute to national or international deployments of health and medical teams, when requested by an interstate government, or by the Commonwealth Government under Australian Government Overseas Assistance Plan 2018 (AUSASSISTPLAN)	14.4
	Through the SEMP, SHERP and relevant sub plans, ensure a safe, effective and coordinated health and medical response to emergency incidents that go beyond day-to-day arrangements	14.4, 14.6, 14.8
	Support EMV to lead whole of government coordination of public information and communication in relation to emergency management for major emergencies	2.1, 2.3
DJCS	Support EMV to coordinate whole of government policy and planning for emergency management	1.1, 1.2
	Provide the initial response capability for emergencies within prisons	3.1
	Support EMV and the EMC for emergency response management (predominantly response coordination for major emergencies)
	Participate on emergency management teams at the local, regional and state level as required
	Provide support resources to incident and regional control centres, where possible	3.3
	Provide resources to support relief centres, where possible	10.1, 15.2
	Support EMV and the EMC for the coordination of emergency relief and recovery services at state level
	Support EMV in the administration of the Natural Disaster Resilience Grants Scheme for Victoria
DJPR	Promote resilience through:
	working with commonwealth, state government, industry, primary producers and community groups on the management of threats (including high risk biosecurity threats and natural disasters) to mitigate economic impacts	1.2, 1.3
	working with the communications sector on mobile blackspots and public telecommunications resilience programs	1.2, 3.5
	maintain a State Duty Officer function, portfolio liaison officers and other operational personnel for deployment to the SCC during a major emergency to provide specialist advice and support the state as required
	Key support agency for:
	illness foodborne	14.1
	mining and petroleum emergencies by providing expert advice for mine and quarry incidents and rescues, and petroleum/geothermal wells	4.5, 4.6
	rescue: mine/quarry and lift, crane, scaffolding or amusement structure	12.3
	wildlife affected by marine pollution	16.7
	the (vast) majority of resources for response to a disruption to essential services are within relevant industry sectors	10.1
	Recovery Lead agency (RecLA) responsible to: lead government liaison to support the delivery of public telecommunications assets reinstatement, return to reliable supply and restoration of services by coordinating relevant information, working with telecommunication businesses as required	19.7
	Recovery Support Agency (RecSA) to:
	support EMV to implement available financial assistance under the DRFA to assist voluntary non-profit groups, communities and economies	15.4
	support EMV to deliver recovery programs and financial assistance under the DRFA arrangements for small businesses and primary producers by gathering impact and loss information and sharing it with EMV and DPC, and promoting the support to primary producers and stakeholders	17.1
	Support DELWP and CFA to assist farmers repair and restore fences damaged by fire or suppression activities by collecting information from affected primary producers and refer private fencing damage to Municipal councils, and fences on public land to DELWP	11.1, 17.5
DoT	Work with the transport sectors to enhance critical infrastructure resilience, through emergency risk management planning by vital critical infrastructure owners and operators	1.2, 1.3, 1.4
	Support relevant Ministers, and oversee responsible entities, nominated under Part 7A of the EM Act 2013 with respect to the transport system	3.1
	Provide staff and other support to the Head, TfV, when required in relation to disruptions to public transport, major arterial roads, bridges and tunnels
	Provide immediate assistance or support in coordination of all private rail, tram, bus, contracted ferry organisations, road contractor and other organisations related to emergencies involving loss of life, injury to persons, fire, hazardous chemical accidents, general policing incidents and other major emergencies
	Provide and facilitate professional and skilled engineering and technical emergency teams/experts, equipment and material to other emergencies from either the department, public transport operators or contractors as appropriate	19.1
	Provide relevant support to other agencies in the management of emergencies including but not limited to information, expertise, specialist equipment, and facilitating access to networks	4.5, 10.1
	Liaise with relevant industry sectors to facilitate response to a disruption to essential services, except for a disruption to roads
	Through the Head, TfV, oversee Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to: the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne) the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams) the Melbourne Metropolitan, Regional and DET School bus Networks the Intrastate Rail Network (maintained and operated by V/Line) the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)	3.1, 3.3, 3.5
	Recovery Lead Agency (RecLA), through the Head, TfV, to coordinate the restoration of rail, tram, contracted ferries and bus services	3.1
	Recovery Lead Agency (RecLA) as lead government liaison between airport operators/owners and the Victorian Government and land transport network links to airports, including coordinating information regarding restoration of services and land transport network links to airports – Work with airport owners and operators and other agencies and businesses as required	4.4, 4.5
	Recovery Lead Agency (RecLA) as lead government liaison between port managers and the Victorian Government and work with port owners and operators and other agencies and businesses as required
DPC	Support government response during an extreme emergency	3.1
DPC	Support government during recovery from an extreme emergency	3.1
DTF	Recovery Support Agency (RecSA) to DJPR to deliver recovery programs and advice to primary producers, and rural land managers and other animal businesses
Eastlink	Support control and support agencies by providing an Emergency Management Liaison Officer (EMLO)	3.1
Eastlink	Liaise with state authorities and local government regarding Eastlink
EMC	Appoint a State Response Controller (SRC) in relation to a Class 1 emergency	3.1
	Be responsible for the coordination of activities of agencies having roles or responsibilities in relation to the response to Class 1 or Class2 emergencies	3.1
	Manage the State’s primary control centre (SCC) on behalf of, and in collaboration with, all agencies that may use it for emergencies	3.3
	If performing functions relating to the coordination of a regional or municipal emergency response as part of the function under section 32(1)(a) of the Emergency Management Act 2013 take into account the advice of the Senior Police Liaison Officer
EMV	Support the EMC to coordinate investment and planning	1.2
	Support the EMC in the performance of his or her functions
	The SCM is to lead the coordination of agencies who have responsibilities for consequence management for major emergencies	3.1
	The Chief Executive is responsible for providing advice and making recommendations to the relevant Minister(s) on any issues relating to the functions of the Chief Executive, EMV, having regard where relevant to any guidance or advice provided to the Chief Executive, EMV by SCRC	4.5
	Coordinate Victoria’s outgoing deployments of personnel and resources, upon request from national and international agencies and in line with established agreements. Coordinate incoming deployments of national and international personnel and resources, as requested by the state and in line with established agreements. Both outgoing and incoming deployments can be in response to a major emergency or are to assist in the recovery from a major emergency	7.3
	Support the EMC to coordinate data collection and state impact assessment processes	11.1, 11.2, 11.3
	Recovery Support Agency (RecSA) to support DFFH to deliver income-tested re-establishment payments through activation of the DFFH Personal Hardship Assistance Program, to help eligible households re-establish as quickly as possible	3.2
Emergency Broadcasters	Support EMV to coordinate relief and recovery communications including public information. Note: Under the ABC’s Editorial Policies, the ABC exercises editorial independence and control over the content the ABC broadcasts or publishes. These policies also apply to the ABC’s emergency broadcasting. When making decisions about content, the ABC consults with the emergency sector and the lead agency, but the ultimate decision of what to broadcast/publish rests with the ABC	3.5
EPA	As a technical support agency:
	respond to and assess reports of pollution from the community, industry, government agencies and emergency services	4.4, 16.2
	support the control agencies and support agencies with powers under the Environment Protection Act where required
ESTA	Answer Triple Zero emergency calls from Telstra and activate agency responses and disseminate that information to the agencies	4.5
	Dispatch appropriate emergency response resources and support them with situational awareness information through operational communication networks	7.3, 12.4, 14.4
	Participate in state-wide intelligence cycle in regard to ESTA’s emergency communications information assets managed by ESTA (including Triple-Zero, 132 500 Storm, operational communications records and datasets). Including the provision of relevant information and insights based on those information assets through systems or through an Emergency Management Liaison Officer (EMLO) support to SCC upon request to facilitate state-wide emergency communications intelligence during an incident	4.1, 4.6
	Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through EMR to relevant, as defined, events to support AV within the FRV Fire District	14.2, 14.4
	Conduct immediate, operational enquiries on persons, vehicles and locations for Victoria Police	11.1
	Support other agencies in business continuity and redundancy planning and testing	3.3
	Render communication and media response support for the control agency as appropriate	2.4
ESV	Gas: Exercise powers conferred to ESV to issue directions to make safe of a gas emergency; and to facilitate the reliability of gas supply and security of gas system	3.1, 3.5, 5.4, 11.1, 11.3
ESV	Electricity: Exercise powers conferred to ESV to issue directions to make safe of an electricity situation	3.1, 3.5, 5.4, 11.1, 11.3
Foodbank	Lead, with the support of partner agencies and charity partners, the identification of essential supplies for distribution to affected communities	10.2
	With the support of partner agencies and supply networks identifies, sources and supplies essential food items for responder agencies e.g. providing bottled water to emergency services volunteers	10.1, 10.3
	Support and liaise with ARC, ADF and other partner agencies in their relief and recovery efforts through the provision of logistical support where possible	10.1, 10.3
	Relief Support Agency (RelSA) to ARC and partner agencies to supply networks and charity partners to obtain goods and essential materials identified for affected communities, and coordinate the distribution as required	10.4
	Provide additional volunteers and staff to assist in the increase in demand for services provided by Foodbank Victoria including logistical support, food relief operations and administration	10.1, 10.2, 10.3
	Source, provide and distribute food relief to affected communities via a network of food donors, transporters, agency and charity partners and through Farms to Families Pop-Up Market program	10.2, 10.3, 15.2
	Provide essential material aid (e.g. food, water, key personal care items) to charity partners to meet increased demand due to major emergency	15.2
	Coordinate, supply and distribute the Breakfast in Schools Program for participating schools as required	10.2, 15.2, 15.5, 20.4
FRV	Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through: Incident response involving explosive devices, natural events (flood, storm and tsunami) and maritime casualty involving commercial ships in Port of Melbourne waters (non-search and rescue)
	swift water rescue and maritime incidents across the state	12.3
	EMR to relevant, as defined, events to support AV within the FRV Fire District	14.2, 14.4
	Provide support to other agencies, where appropriate, for recovery activities involving personnel or the environment	3.2
FRV and VICSES	Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through Urban Search and Rescue (USAR) capability across Victoria in accordance with state arrangements	12.4
ICA	Assist Local and State Governments during emergencies by coordinating the insurance industry’s disaster response and recovery efforts via the industry’s Catastrophe Taskforce. Provide industry with situational awareness during emergencies to ensure insurers can respond quickly and effectively in meeting the needs of governments and impacted communities	4.5
ICA	Support Local and State Government to participate in State, Regional and Local Recovery committees to advise on insurance issues and to expedite community recovery	4.5
Lendlease	Support emergency response activities by:
	assisting other agencies with traffic management, as required (excluding maintenance of supply lines	5.3
	providing a forward Emergency Management Liaison Officer (EMLO)	3.1
	Liaise with state authorities and local government regarding Peninsula Link
LSV	Provide air, water and land-based search and rescue services to locate lost persons and vessels at sea and inland waterways supporting VicPol through Rescue powercraft (rescue boats and rescue water craft): Inshore search and rescue (up to 2 nautical miles) as well as offshore search and rescue (greater than 2 nautical miles); Remote piloted aircraft systems (Drones); Helicopter services capable of winching persons over land and water; and All-terrain vehicles capable of driving on beaches	3.1, 10.1, 12.1, 12.3
	Provide both paid and volunteer water-based patrolling including inshore, rescue and response services provided from LSV supported locations across Port Phillip Bay, the Victorian coastline and inland waterways	3.1, 12.1, 12.3
	Provide air and sea marine animal detection services in support of the VFA	16.2
	Provide water safety first responder services for aquatic based events	2.1
	Provide first aid and other medical response support services to AV (as co-responder / emergency medical responder)	14.1, 14.2
	Relief Support Agency (RelSA) to provide support to lead agencies for health and medical relief (first aid) assistance measures	14.2, 14.7
	Relief Support Agency (RelSA) to provide support to lead agencies for pre hospital care for people affected by emergencies	14.1, 14.2
	Relief Support Agency (RelSA) to provide support to lead agencies for the establishment and resourcing of field primary care clinics	14.3, 14.4
Melbourne Water	Undertake response activities related to DELWP response plans
	Provide advice and support to the control agency and other response agencies regarding the impact of an incident or emergency (including pollution to waterways) within Melbourne Water’s waterway management district	11.1, 16.1
	Provide advice and support to DELWP for any dam safety event	11.3
	Lead the delivery of the following recovery activities: restore reticulated wastewater, sanitation systems and wastewater management by leading the restoration of sewerage /sanitation systems/wastewater systems for domestic use (co-lead with DELWP)	19.4, 19.7
Municipal councils	When safe to do so, provide support to the incident and/or regional control centres through provision of available council-managed resources to Control Agency in line with capacity, capability and contractual constraints
Municipal councils	Recovery Lead Agency (RecLA) to form, lead and support Municipal Recovery Committees
NBN Co	Provide an Emergency Management Liaison Officer (EMLO) to engage with the SCC and provide information and advice on the impacts of emergency events regarding nbnTM services as they effect Victoria	4.4, 4.5, 11.3
	Monitor emergency events at local, district and state levels in collaboration with DJPR	4.1
	Manage its own emergency response arrangements and supply issues, and seek assistance from government through the provision of situational information and in gaining access to impacted areas	10.3
NOPSEMA	Ensure response activities in an offshore area are carried out in a manner consistent with accepted regulatory documents and significant incident directions
Parks Victoria	Support DELWP and undertake activities (including works) described in DELWP Fire Protection and Readiness and Response Plans to ensure fire prevention and preparedness on public land in Victoria (Fire Protected Area)	1.1, 7.1
	Fire suppression: activities in parks and reserves managed by PV in the FRV Fire District activities in parks and reserves managed by PV in the Country Area of Victoria under the direction of CFA on public land in Victoria (Fire Protected Area): provide staff and equipment to support DELWP	7.1, 7.2
	Search and rescue on land and in Victorian waters, particularly those managed by PV, under the direction of Victoria Police	12.1
	Provide trained staff to: assist with cetacean strandings and entanglements under the direction of DELWP in accordance with the Victorian Cetacean Contingency Plan (DELWP) assist with wildlife incidents on public land under the direction of DELWP manage the clean-up associated with non-hazardous waterway pollution (as determined by EPA, FRV, CFA and/or DoT) on rivers managed by PV, under the direction of EPA
	respond through clean-up and containment of oil and chemical pollution incidents in the local ports of Port Phillip, Western Port and Port Campbell, and state waters under the direction of DoT, in liaison with or as their agents, and the EPA under the Victorian Marine Pollution Contingency Plan	16.5
	Provide trained staff and equipment to:
	lead with the clean-up of fish deaths on waterways that fall with land managed by PV for non-commercial purposes, under the direction of EPA in accordance with fish death response procedures. PV is not responsible for the management of the clean-up of a fish death in the local ports of Port Phillip and Westernport, commercial Ports of Shallow Inlet and Gippsland Lakes, where the fish death involves a commercial fishery. These matters must be referred to the VFA	10.1
	support response to oiled wildlife, in accordance with the Wildlife Response Plan for Oil Spills under the direction of DELWP or DoT through the Wildlife Response Plan for Marine Pollution Emergencies and/or the Marine Pollution Contingency Plan	16.7
	Assist in the response to blue-green algal blooms by erecting relevant signage and taking water samples. This is described in the Blue Green Algae Circular where PV is the designated waterway manager under the Marine Act 1988, (e.g. Albert Park Lake, lower reaches of the Barwon River system (including Lake Connewarre, Lysterfield Lake and Tower Hill) under the direction of the relevant CMAs	2.3, 16.3
	Provide trained Incident Management Team and field operations staff, under FFMVic, to support VICSES’ response to floods, severe storms and earthquakes particularly within parks, reserves, rivers and waterways managed by PV
	Provide trained staff and manage volunteers in response to marine pest incursions under the direction of DELWP in accordance with the Interim Victorian Protocol for Managing Exotic Marine Organism Incursions (DELWP)
	Support DELWP with the enforcement of regulations, through the provision of trained authorised officers, that protect natural and cultural values and the safe use of campfires on public land in accordance with DELWP policy	7.1, 18.2
Salvation Army	Provide support to community safety activities	20.6
Services Australia	Detail the processes to engage appropriate and skilled emergency reservists who are able to be deployed for recovery work and provide business continuity and support to affected communities in a timely manner, through the Emergency Reservist Framework	1.1, 1.3, 1.4
	Implement agreements with States, Territories and Commonwealth agencies, and outline the arrangements in place with States, Territories and Commonwealth agencies for the provision of support services if resources are overwhelmed during an emergency. Note: Other agreements outline the arrangements between the department and policy agencies about how they will work together to deliver the best possible services (within their portfolio of responsibility) to the community	1.1, 1.2, 1.4, 7.3, 12.4, 14.4
	Coordinate the response to emergencies through: activation and secretariat for the Emergency Response and Recovery Committee activation of National Emergency Call Centre Surge Capability activation of state/territory requests for surge assistance supporting Service Zones through participation in Zone Emergency Response and Recovery Committee
	responding to media requests during an activation (jointly and in consultation with the Media Team)	2.1, 2.3
	Participate in outreach services teams on request of DFFH
	Develop Situation Reporting for executive staff and the Department of Home Affairs’ Crisis Coordination Centre
	Support Emergency Management Liaison Officer (EMLO) including provision of back up support
	Provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement	3.4, 3.5, 14.4
	Workload management and allocation of all calls and claims received within the agency relating to an emergency/disaster activation	3.5
	Have staff available with specialist skills (for example social workers, community engagement officers, indigenous service officers) to work with disaster affected individuals and communities in relation to Services Australia payments and services	6.1, 14.4, 15.4, 15.5, 20.6
St John Ambulance Australia (Victoria)	Provide onsite consultations with workplaces and community groups to include first aid component within first aid management plans for the prevention of injuries	1.2, 1.4, 1.6
	Support agency for the provision of first aid and medical services to other emergency service agencies and public	14.2, 14.7
	Relief Support Agency (RelSA) for AV and DH with first aid and medical services within the scope of the SHERP	14.2, 14.7
	Support AV by providing non-emergency patient transport as a licensed operator	14.5
Telstra	Provide network status information via an Emergency Management Liaison Officer (EMLO) as required	3.4, 4.5
TSV	Liaise with relevant agencies following incidents and accident, including, VicPol, Office of the Chief Investigator (Transport and Marine Safety Investigations), Worksafe Victoria and DoT	4.5
TSV	Receive notifications of notifiable occurrences/incidents/accidents in bus and maritime	4.4
VBA	Engage with building and plumbing industry stakeholders and activate networks
VCC-EM	Support DFFH to coordinate the multi-faith multicultural response to emergencies
	Recovery Support Agency (RecSA) to: DFFH to provide psychosocial support including psychological first aid, emotional and spiritual care and personal support in relief and recovery centres and through community outreach, direct visits, community meetings and gatherings	15.3, 20.1, 20.6
	Support DFFH to assist DPC in the development and coordination of state services of worship and assist in the organisation of public memorials and gatherings to support the recovery of affected communities	15.5
VFA	Support DELWP in the delivery of programs to reduce the incidence of cetacean entanglement and vessel strike from fishing activities	1.5, 2.2
	Key support agency to:
	respond to cetacean stranding’s for either living or deceased animals under the Victorian Cetacean Emergency Plan and control agency for the management of shark hazards arising out of strandings	3.1
	respond to cetacean entanglements or impacts under the Victorian Cetacean Emergency Plan, including providing vessels and crew
	provide boats and operators to assist in emergency response and logistics	9.2, 10.1
	respond to Blue-green algae blooms where these impact on fisheries and fishing	16.1, 16.2
	respond to fish mortality (fish deaths) events, including an initial impact assessment and notifying the relevant control agency if the cause relates /is suspected to relate to hazards managed by that agency e.g. exotic animal disease, pollution, blue-green algae bloom	11.1, 11.3, 16.1, 16.2, 16.3
	Key support agency for DH to respond to food contamination involving fish in Victorian waters	16.2, 16.3
	Key support agency to sample shellfish for marine biotoxin contamination	16.1, 16.2
	Liaise with DJPR or other control agencies for relief or recovery activities affecting the fishing or aquaculture industries	18.7
VicPol	Effective coordination of emergency response within regions and/or municipal areas for all emergencies	3.1
	Effective coordination of emergency response within the state, regions and/or municipal areas for class 3 emergencies	3.1, 5.4
	Responsible for:
	evacuation – in consultation with the control agency and other expert advice	5.2
	traffic management – in consultation with the control agency and other expert advice	3.2, 5.3, 9.3
	registration of evacuees – in conjunction with ARC	3.2, 4.5, 15.6
	Support other agencies in:
	access to communications	3.4, 3.5, 5.1
	coronial investigations	8.1, 8.5
	provision of land, air and water transport	9.2
	provision of personnel	8.3, 12.4
VICSES	Provide key support for:
	Urban Search and Rescue (USAR) capability across Victoria in accordance with state arrangements	12.1, 12.3
	search and rescue on land and water evacuations and incidents involving mass casualties	5.2, 8.2, 12.1, 12.3
	Provide the emergency response development function to each emergency response region
	Support controller through providing human and other resources for relief and recovery activities where appropriate
VicTrack	Provide professional engineering and technical advice to control agencies (public transport telecommunications, communications, level crossings and infrastructure)	9.6
	Support DJPR to assist with telecommunications asset reinstatement	19.7
	Support DoT to restore tram, bus, rail services	19.7
VIFM	Provide expert forensic medical management and advice to the justice and healthcare sectors (including the Coroners Court, criminal justice agencies and healthcare providers)	4.5
	Provide medical death investigation, and promote and assist in the performance by the Coroners Court of Victoria of its functions
	Document and record the findings and results of investigations and provide reports to Coroners about causes of death and the results of investigations	4.1, 4.4, 4.5
	Respond to requests from Department of Foreign Affairs and Trade (DFAT) and Australian Federal Police (AFP) regarding fatality incidents overseas	3.1, 8.2
	Assist emergency response agencies with the investigation of a range of death scenes including mass fatality emergencies	8.5
	Coordinate the management of deceased persons (including multi-fatality incidents) for the Victorian State Coroner including liaison with funeral service providers	8.2, 8.7
	Provide expert medical and scientific advice, including associated public health and safety policy advice, to a variety of Victorian Government departments and agencies on fatality management	1.1, 4.5
	Provide technical consultancy advice and operational support on fatality management to the lead agency in Coronial and in non-Coronial deaths	4.5
	Provide support for:
	Disaster Victim Identification	8.3
	forensic scientific analysis
	reconnection of family and friends	15.6
	Support the following commonwealth and international agencies in the delivery of their respective recovery activities: Australian Federal Police (AFP), Department of Foreign Affairs and Trade (DFAT), Interpol, ARC/International Committee of the Red Cross and International Commission on Missing Persons
VMIA	Provide insurance for the Emergency Resource Providers Support Scheme for response preparedness to enable use of private resources for emergency response	17.3
	Recovery Support Agency (RecSA) in providing insurance and claims support and assistance to the following agencies (and all other insured entities) to aid: DELWP, DoT and their related infrastructure to undertake the assessment, restoration, clean-up and rehabilitation of roads, bridges and tunnels DELWP/PV in its lead role of rehabilitating, restoring and reinstating public land and assets managed directly by DELWP, and aid PV and CMAs in which DELWP supports the delivery of their responsibilities	4.5, 17.3
	Provide insurance and claims support and assistance to the following agencies (and all other insured entities) to aid:
	DTF in its role of advising the state through the relevant Minister on insurance implications for emergencies	4.4, 11.2, 11.3
	DET and DH to the extent any state schools or state health services are impacted	4.5, 17.3
Volunteer Search and Rescue Organisations	Providetraining programs (such as Basic First Aid) to people affected by emergencies in support of lead agencies	1.4
	Support agency to VicPol for land, water and transport search and rescue	12.1, 12.3
	Supported by CFA and VICSES who also provide volunteer emergency workers for emergency search and rescue response operations
	Further information about specific roles/services provided can be obtained by contacting Victoria Water Police/Search and Rescue Squad via the Rescue Coordination Centre (staffed 24/7) at Williamstown	3.3
VPC(M)	Provide marine expertise to state response agencies	4.5, 4.6
	Provide access to VPC(M) controlled resources
	Under the Port Lease Transaction requirements, Port of Melbourne is required to respond to marine pollution incidents within the berth pocket at the berths within the Port, with control transferring to VPC(M) should the marine pollution incident extend beyond these parameters
VRCA	Identify and gather any actionable shipping information, such as damage sustained, current situation and possible risks, to provide to emergency services for response activities	11.1, 11.3
Water Corporations	Relief Support Agency (RelSA) to DELWP to coordinate the provision of drinking water to eligible households where reticulated water and wastewater (sewerage) services are unavailable	10.2, 15.2
Water Corporations	Recovery Support Agency (RecSA) to make available essential water for agriculture (from raw water sources) and domestic uses (potable or raw water) to replace like for like water taken by DELWP and CFA from private landholders during bushfire suppression activities. However, Water Corporations do not manage the operations or supply the water. It is a priority for DELWP and CFA to take raw water for bushfire suppression rather than potable water	15.3
WICEN	Provide appropriately trained radio operators to support agencies upon request
Worksafe Victoria	Provide technical support to other agencies in the area of plant, construction, chemicals, dangerous goods, high consequence dangerous goods, explosives (other than ordinance and explosives or firearms at crime scenes), mines, prescribed mines, quarries, on-shore petroleum sites and geothermal or on-shore exploration sites and in relation to occupational health and safety matters regarding extent of damage, immediate threats, and loss of life these matters may present. Where required, participate in any established coordination networks to support operational response	11.1
	Engage with the lead coordinating agency to provide Workcover insurance advice, information and communication	4.5
	Coordinate and collaborate with WorkSafe Agents, self-insurers and service providers as required to ensure continuity of service to the Victorian community

Critical Task 3.3: Identify and maintain facilities for emergency management activities.

Agency	Activity	Additional alignment to critical tasks
Airservices Australia	Through ANS assist aircraft involved in emergency operations (such as extra communications, priority handling, track shortening, etc.)	3.2, 3.5
Australian Government Department of Home Affairs	EMA operate the Australian Government Crisis Coordination Centre, which provides whole-of-government situational awareness and response options to inform national decision-making during a domestic crisis or the domestic implications of an international crisis. This includes the coordination of physical assistance requested by a state under the Australian Government Disaster Response Plan (COMDISPLAN), as well as briefing and support to executive decision-makers in the Australian Government, the State and Territory governments and non‑government agencies	3.3, 4.5, 4.6
AV	Provide appropriate pre-hospital leadership, skills and equipment through planning for various health emergencies, including mass casualty incidents	1.1, 1.3, 1.5, 1.6, 3.4, 3.5
AV	Coordinate Public Access Defibrillation programs, and Community Emergency Response Teams	1.2, 3.5, 14.8
BRV	Support the establishment and operation of community recovery hubs, linking locals to practical recovery supports as required	20.6
CityLink	Maintain dedicated 24/7 Traffic Control Room to monitor CityLink, with the ability to host an Incident Control Centre for external parties	3.1
CityLink	During an emergency CityLink will provide an Incident Management facility to assist in the coordination of the emergency
DJCS	Provide support resources to incident and regional control centres, where possible	3.2
DoT	Through the Head, TfV, oversee Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to: the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne) the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams) the Melbourne Metropolitan, Regional and DET School bus Networks the Intrastate Rail Network (maintained and operated by V/Line) the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)	3.1, 3.2, 3.5
Eastlink	Support control and support agencies by providing an Incident Management facility to assist in the coordination of the emergency
EMC	Develop, and review from time to time, incident management operating procedures for the planning and preparation for the response to and responding to, emergencies, including: training,developmentand accreditation of incident management personnel incident management facilities incident managementsystems management of the State's primary control centre (SCC) for the response to emergencies	3.1
EMC	Manage the State’s primary control centre (SCC) on behalf of, and in collaboration with, all agencies that may use it for emergencies	3.2
EMV	Manage the operation and administration of the State Control Centre (SCC), and maintain the State Control Centre Mutual Aid Memorandum of Understanding
Emergency Broadcasters	Operate and maintain appropriate communication system for authorised emergency service representatives to initiate emergency broadcasts	3.4
ESTA	Protect the continued operations of services across ESTA’s three State Emergency Communication Centres
ESTA	Support other agencies in business continuity and redundancy planning and testing	3.2
Foodbank	Manage the operation and administration of Foodbank Victoria’s warehouses and other managed facilities
Lendlease	Support emergency response activities by providing an incident management facility to assist in the coordination of the emergency
LSV	Maintain and operate the State Lifesaving Operations Centre (SLOC) for the purpose of: dispatching and tracking of LSV Emergency response assets in line with control agency requirements self-tasking to aquatic related incidents within agreed and declared area of operations self-managing incidents in relation to agreed and declared area of operations including the escalation of incidents/emergencies to the appropriate control agency as required	3.1, 3.4, 4.1, 4.6
LSV	Provide emergency evacuation/relief centres at the lifesaving clubs	15.1
Municipal councils	When safe to do so, provide support to the incident and/or regional control centres through provision of available facilities for emergency services’ staging areas
NBN Co	If appropriate, deploy a variety of mobile facilities into impacted communities with the aim of delivering limited/partial service restoration after service disruption driven through the impacts of a natural disaster event	15.1,19.7
Telstra	Maintain temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas	3.4, 3.5
Telstra	Provide supporting emergency communications facilities to response agencies on request from the SCC	3.4
VCC-EM	Activate Emergency Operations Centre to provide higher level support as required
VicTrack	Maintain certain radio and telecommunication services that support public transport, other than services managed by DoT or the transport franchise operators	3.4
Volunteer Search and Rescue Organisations	Further information about specific roles/services provided can be obtained by contacting Victoria Water Police/Search and Rescue Squad via the Rescue Coordination Centre (staffed 24/7) at Williamstown	3.2
VPC(M)	Ensure safe management of commercial shipping within the waters of the port of Melbourne via Vessel Traffic Services authority	1.3
WICEN	Provide limited capability communications or supplementary facilities for and between response and/or recovery agencies, specifically provision of alternate systems when existing systems are not functional or do not exist	3.4

Critical Task 3.4: Identify, maintain and protect operational communications networks used by emergency services.

Agency	Activity	Additional alignment to critical tasks
Airservices Australia	Through ANS:
	provide an Alerting Post service for aircraft in emergency situations, and notify appropriate agencies and organisations	3.5
	provide an In-Flight Emergency Response service to aircraft in flight, that need assistance, and that are in communication with air traffic control	3.5
AMSA	Develop and maintain maritime navigation safety
AV	Provide appropriate pre-hospital leadership, skills and equipment through planning for various health emergencies, including mass casualty incidents	1.1, 1.3, 1.5, 1.6, 3.3, 3.5
AV	Under the SHERP, AV will initially notify receiving hospitals of patients	14.5, 14.6, 14.8
Emergency Broadcasters	Operate and maintain appropriate communication system for authorised emergency service representatives to initiate emergency broadcasts	3.3
ESTA	Protect Emergency Communications Information systems it manages (including the Computer Aided Dispatch system and other data exchange services) and Emergency Communication networks (including Metropolitan Mobile Radio Service, Mobile Data Network and Emergency Alert System network)
	Provide operational communications for Victoria’s emergency services, to support Police, Fire, Ambulance and VICSES personnel in the field, utilising the Metropolitan Mobile Radio Service; the Mobile Data Network; and the state‑wide Emergency Alert System
	Recovery of State Emergency Communications Centres, systems, equipment and emergency communication networks managed by ESTA
LSV	Provide radio equipment and resources support to other agencies	3.5
LSV	Maintain and operate the State Lifesaving Operations Centre (SLOC) for the purpose of: dispatching and tracking of LSV Emergency response assets in line with control agency requirements self-tasking to aquatic related incidents within agreed and declared area of operations self-managing incidents in relation to agreed and declared area of operations including the escalation of incidents/emergencies to the appropriate control agency as required	3.1, 3.3, 4.1, 4.6
Services Australia	Provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement	3.2, 3.5, 14.4
Telstra	Provide network status information via an Emergency Management Liaison Officer (EMLO) as required	3.2, 4.5
	Maintain temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas	3.3, 3.5
	Provide supporting emergency communications facilities to response agencies on request from the SCC	3.3
	Provide data and telephony services to relief and recovery centres where there is limited/no existing communications coverage, along with the deployment of mobile shopfront resources as and where appropriate	10.1
VicPol	Control agency for Class 3 emergencies (as defined in the SEMP), including a warlike act or act of terrorism, hijack,siegeor riot	3.1, 5.4
VicPol	Support other agencies in access to communications	3.2, 3.5, 5.1
VicTrack	Maintain certain radio and telecommunication services that support public transport, other than services managed by DoT or the transport franchise operators	3.3
WICEN	Provide limited capability communications or supplementary facilities for and between response and/or recovery agencies, specifically provision of alternate systems when existing systems are not functional or do not exist	3.3

Critical Task 3.5: Develop communication networks connecting communities and emergency managers.

Agency	Activity	Additional alignment to critical tasks
Airservices Australia	Through ANS:
	assist aircraft involved in emergency operations (such as extra communications, priority handling, track shortening, etc.)	3.2, 3.3
	provide an Alerting Post service for aircraft in emergency situations, and notify appropriate agencies and organisations	3.4
	provide an In-Flight Emergency Response service to aircraft in flight, that need assistance, and that are in communication with air traffic control	3.4
AV	Provide appropriate pre-hospital leadership, skills and equipment through planning for various health emergencies, including mass casualty incidents	1.1, 1.3, 1.5, 1.6, 3.3, 3.4
AV	Coordinate Public Access Defibrillation programs, and Community Emergency Response Teams	1.2, 3.3, 14.8
CFA	Protect life, property and the environment from the effects of fire, accidents and other hazards through providing advice to threatened and affected communities on actions to take during an emergency event	2.1, 2.3
DET	Provide an emergency notification and reporting service between government schools and emergency services through the department’s 24‑hour Security Services Unit	2.1, 2.3
DJPR	Promote resilience through working with the communications sector on mobile blackspots and public telecommunications resilience programs	1.2, 3.2
DoT	Through the Head, TfV, oversee Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to: the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne) the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams) the Melbourne Metropolitan, Regional and DET School bus Networks the Intrastate Rail Network (maintained and operated by V/Line) the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)	3.1, 3.2, 3.3
Emergency Broadcasters	Support EMV to coordinate relief and recovery communications including public information. Note: Under the ABC’s Editorial Policies, the ABC exercises editorial independence and control over the content the ABC broadcasts or publishes. These policies also apply to the ABC’s emergency broadcasting. When making decisions about content, the ABC consults with the emergency sector and the lead agency, but the ultimate decision of what to broadcast/publish rests with the ABC	3.2
ESTA	Develop efficient and effective communication services to link community, field responder and emergency managers
ESV	Gas: Exercise powers conferred to ESV to issue directions to make safe of a gas emergency; and to facilitate the reliability of gas supply and security of gas system	3.1, 3.2, 5.4, 11.1, 11.3
ESV	Electricity: Exercise powers conferred to ESV to issue directions to make safe of an electricity situation	3.1, 3.2, 5.4, 11.1, 11.3
LSV	Provide radio equipment and resources support to other agencies	3.4
Services Australia	Coordinate the response to emergencies through activation of the National Security Hotline	2.3
	Provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement	3.2, 3.4, 14.4
	Workload management and allocation of all calls and claims received within theagency relating to an emergency/disaster activation	3.2
Telstra	Maintain temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas	3.3, 3.4
Telstra	Un-meter customer access to key websites such as state fire authorities, emergency services, BoM, etc.	17.5
VicPol	Responsible for provision of media coordination (where no other facility exists)	2.1, 2.3, 3.1
VicPol	Support other agencies in access to communications	3.2, 3.5, 5.1
WICEN	Provide limited capability communications between response, relief or recovery agencies and the community where conventional communications facilities are not available or not functional
WICEN	Work with other agencies to provide alternate, limited capability for emergency radio communications networks where required	3.2