Establish and maintain a unified and co-ordinated operational structure and process that appropriately integrates all critical stakeholders and supports the execution of core capabilities, including operational communications. 

Operational Communications: are the communications within and between emergency management agencies, when responding to emergency incidents, performing business as usual activities in the field or responding to multi-agency, large scale emergency events.

Table 19: Agency roles mapped to the VPF, by critical tasks within the Operational Management core capability

 

Critical Task 3.1 Establish command and control to effectively deliver emergency management.

Agency   Activity   Additional alignment to critical tasks

Airservices

 

Through Air Navigation Services, when appropriate, the initial activation of the relevant Aerodrome Emergency Plan on behalf of the pilot of an aircraft in need of assistance that might reach a licensed airport

   
     

Provision of ARFFS at Melbourne and Avalon Airports inclusive of; Fire and rescue response role to aircraft fires, accidents and incidents on or in the vicinity of the airport, Structural firefighting on or in the vicinity of the airport and Wildfire suppression on or in the vicinity of the airport

 

3.2, 7.2

     

Control agency for aircraft inflight emergencies and rescue and firefighting at designated airports

 

7.2, 12.3

     

Airservices works with DoT (as lead Government liaison) to deliver the recovery activities of restoring airports to normal activity and assisting logistics interdependencies, contingencies and reconstruction

 

3.2

         

AV

 

The role of AV under the SHERP is to deploy a Health Commander to direct the operational health response

 

3.2, 14.4, 14.5, 14.6, 14.8

     

The role of AV under the SHERP is to assemble and lead the Health Incident Management Team

 

14.5, 14.6, 14.8

     

AV is lead agency for the relief activity of co-ordinating pre hospital care

 

14.2, 14.8

     

AV is lead agency for the relief activity of establishing field primary care clinics or other health relief assistance measures as directed by the State Health Commander

 

14.3, 14.4, 15.1, 15.2

     

AV is lead agency for the relief activity of restoration, clearing and rehabilitation of public buildings and assets managed within AV’s portfolio

 

19.3, 19.7

         

ADF

 

During an emergency event or incident involving ADF aircraft or vessels, as detailed in the National Search and Rescue Manual, ADF is the responsible control agency, in conjunction with state Police and the AMSA

 

12.1, 12.3

         

Australian Government Department of Home Affairs

 

EMA has a central role in co-ordinating the Australian Government response under the COMDISPLAN to emergencies in support of the states and territories

 

3.2

         

ARC

 

Co-ordination and provision of relief services to ensure communities are effectively supported

   
         

AMSA

 

Control agency for ship casualty within Australian waters falling outside of a state or the Northern Territory

   
     

Control agency for marine pollution responses originating from ships within Australian waters falling outside of a state or the Northern territory

   
     

Control agency for both aviation and maritime search and rescue, and distress beacon detection

   
         

ATSB

 

The ATSB is responsible for investigating accidents and other transport safety matters involving civil aviation, marine and rail operations in Australia that fall within Commonwealth jurisdiction, as well as participating in overseas investigations involving Australian registered aircraft and ships. A primary concern is the safety of commercial transport, with particular regard to operations involving the travelling public

 

3.2, 21.1, 21.2

     

The ATSB liaises with agencies as required when carrying out safety investigations to determine contributing and other safety factors, and thereby to identify and reduce safety-related risk. Hence, ATSB investigations foster safety awareness, knowledge and action. It is not a function of the ATSB to apportion blame or determine liability

 

2.1, 3.2, 21.1, 21.2, 21.4, 21.5

     

The ATSB works in cooperation with the police and emergency services when exercising its powers of investigation and works in parallel with other investigative bodies. However, there are significant limitations on release of information/evidence gathered by the ATSB under the Transport Safety Investigation Act. In addition, ATSB reports are inadmissible in civil or criminal proceedings except in certain limited circumstances such as coronial inquiries

 

3.2, 4.4, 4.5, 6.5

         

BRV

 

Co-ordinate state and regional recovery, including lead intergovernmental co-ordination

   
     

Manage the delivery of technical assessments and other support services for planning and rebuilding of damaged and destroyed buildings in collaboration with DELWP and local governments

 

19.2

         

CityLink

 

CityLink is monitored through a dedicated Traffic Control Room 24/7 with the ability to host an ICC for external parties

 

3.3

     

During an emergency CityLink will, if first responders at a scene, initiate incident management procedures (such as traffic management and access) until control agency on site

 

9.1, 9.2, 9.3

         

Coroners Court of Victoria

 

To commence the coronial investigation process

 

8.1

         

CFA

 

Control agency for fire on private land within Country Area Victoria; accidents involving gas leakage, hazardous materials, lifts, or scaffolding and amusement structures, and building collapse; fire and explosion incidents involving aircraft and boilers and pressure vessels and rescue incidents involving rail, aircraft and industrial, road, and building structures

 

7.2, 12.3

     

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through controlling accidents involving boilers/pressure vessels; dangerous goods/hazardous materials; lifts; building collapse and explosions (e.g. gas)

   
         

DET

 

Co-ordination of emergency response for children’s services, government and non‑government schools

   
     

DET is lead agency for the recovery activity of helping students and school staff of government schools to overcome the immediate impact of an emergency by providing specialist support services including providing psychological first aid and psychoeducation

 

15.2, 15.3, 20.1

     

DET is lead agency for the recovery activity of undertaking the assessment, restoration, clearing and rehabilitation of public buildings and assets (e.g. public amenities, schools) where DET is the manager of that building or asset

 

19.2, 19.3, 19.7

         

DELWP

 

DELWP is the control agency for cetacean (whale and dolphin) stranding, entanglement and vessel strike; dam safety; fire in state forest, national park and protected public land; wildlife affected by marine and fresh water pollution; blue‑green algae; reticulated water and wastewater (sewerage) service; wildlife welfare arising from an emergency event; energy (electricity, gas and liquid fuels network supply disruptions); non-hazardous pollution of inland waters

   
     

DELWP is responsible for relief co-ordination of animal welfare with DJPR and municipal councils (who are responsible for housing displaced and lost/stray companion animals) and wildlife welfare

 

3.2

     

Wildlife welfare arising from emergency events – provision of advice to government and emergency agencies regarding impacts of animal welfare for wildlife

 

3.2, 4.5, 11.1

     

Wildlife welfare arising from emergency events – lead control agency for providing a co-ordinated response to wildlife welfare arising from emergencies

   
     

Wildlife welfare arising from emergency events – ensuring the veterinary assessment and treatment of wildlife taken into care

   
     

Blue‑Green Algae bloom – control agency for providing a co-ordinated response for blue-green algae incidents

   
     

Cetacean (whale and dolphin) stranding, entanglement or vessel strike – control agency for providing a co-ordinated response to cetacean entanglements or strandings under the Victorian Cetacean Emergency Plan

   
     

Cetacean (whale and dolphin) stranding, entanglement or vessel strike – control agency for response to cetaceans impacted by vessel strike under the Victorian Cetacean Emergency Plan

   
     

Dam safety – manage escalated response activities in order to minimise the impact on the community and the environment from dam safety

 

11.2, 11.3

     

Reticulated water and wastewater (sewerage) services – manage escalated response activities in order to minimise the impact on the community from reticulated water supply and wastewater (sewerage) service disruptions

   
     

Non-hazardous pollution of inland waters – manage escalated response activities in order to minimise the impact on the community and the environment from non-hazardous pollution of inland waters

   
     

Energy – DELWP is the control agency for energy supply disruptions, in accordance with plans and procedures and within the powers available to resolve the situation

 

1.5

     

Fire – Control agency for bushfires in state forest, national parks, and protected public lands in accordance with the State Bushfire Sub-Plan and SEMP

 

7.2

     

Wildlife affected by marine and freshwater pollution – Control agency for responding to wildlife impacted by marine pollution, including oil or chemical spills, under the Wildlife Response Plan for Marine Pollution Emergencies

 

3.2

     

DELWP is lead agency for the recovery activity of investigating and carrying out erosion control on public land, as co-lead with PV and DoT

 

18.1, 18.3, 18.4

         

DHHS

 

Control agency for human disease/epidemics (including mass, rapid onset of human disease from any cause), food/drinking water contamination and incidents involving radiological substances and biological releases

 

13.1, 13.2, 13.3, 13.4, 13.5

     

Direct the strategic health response during an emergency with major health consequences

 

14.8

         

DJPR

 

DJPR is the control agency for marine pest incursion and for biosecurity incursions, including emergency animal disease outbreaks (including bees and aquaculture), plant pest or disease outbreaks (including plague locusts), invasive plant and animal incursions and rapid and significant increases in established pest populations (vertebrate pests and plagues)

 

15.7, 16.1, 16.2

         

DJCS

 

Provides the initial response capability for emergencies within prisons

 

3.2

         

DPC

 

Activate and manage the State Crisis Protocol to support government response during an extreme emergency

 

3.2

     

Activate and manage the State Crisis Protocol to support government during recovery from an extreme emergency

 

3.2

     

Co-ordinate Victorian Government responses to cyber security incidents, including liaison with other states/territories and the Commonwealth Government (via the Australian Cyber Security Centre)

   
     

Perform control agency functions during cyber security emergencies, in line with the SEMP – Cyber Security Sub-Plan

   
         

DoT

 

DoT’s responsibilities include supporting relevant Ministers, and overseeing responsible entities, nominated under Part 7A of the EM Act 2013 with respect to the transport system

 

3.2

     

DoT, through the Head, TfV, also oversees Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne); the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams); the Melbourne Metropolitan, Regional and DET School bus Networks; the Intrastate Rail Network (maintained and operated by V/Line); and the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)

 

3.2, 3.3, 3.5

     

DoT, through the Head, TfV, is responsible for co-ordinating the restoration of rail, tram, contracted ferries and bus services

 

3.2

     

DoT is the control agency for the essential service disruption to public transport, major arterial roads, bridges and tunnels

   
     

DoT is the control agency for level 2 and level 3 marine pollution oil spills in Victorian coastal waters up to three nautical miles. Level 1 spills are the responsibility of designated port managers and facility operators as per arrangements set out in the State Maritime Emergencies (non-Search and Rescue) Sub-Plan

   
         

DTF

 

DTF is lead agency for the recovery activity of co-ordinating insurance advice and information to government through liaison with the ICA

 

17.3

         

EastLink

 

During an emergency Eastlink will support the control and support agencies by providing an EMLO

 

3.2

         

EMC

 

Ensuring the co-ordination of activities of agencies with roles and responsibilities in Class 1 and Class 2 emergencies

 

3.2

     

Ensuring that control arrangements are in place for Class 1 and Class 2 emergencies

   
     

Appointing a SRC for Class 1 emergencies

 

3.2

     

Co-ordinating agencies that manage or regulate services or infrastructure which is, or may be, affected by a major emergency (known as consequence management) for all classes of emergencies

 

3.2

     

For major emergencies, appoint a SCM, as required

   
     

For all major emergencies, appoint a State Recovery Co-ordinator (SReC) and State Emergency Relief Co-ordinator (SERC), as required

 

3.2

     

The EMC is responsible for state relief co-ordination and recovery co-ordination and effectively oversees the management of co-ordination at every level, in accordance with the SEMP

   
         

EMV

 

The Chief Executive of EMV is responsible for leading the co-ordination of investment planning and large‑scale strategic projects on behalf of the responder agencies

   
     

The SCM is to lead the co-ordination of agencies who have responsibilities for consequence management for major emergencies

 

3.2

     

EMV is lead agency for the recovery activity of administering the Victorian Natural Disaster Financial Assistance scheme, in accordance with the Commonwealth DRFA

 

15.4

     

EMV is lead agency for the recovery activity of providing financial assistance to relevant government agencies and to municipal councils where eligible for disaster expenditure including counter disaster operations and the restoration of essential municipal assets

 

15.4, 19.7

         

ESV

 

Gas – Exercising powers conferred to ESV to issue directions to make safe of a gas emergency; and to facilitate the reliability of gas supply and security of gas system

 

3.2, 3.5, 5.4, 11.1, 11.3

     

Electricity – Exercising powers conferred to ESV to issue directions to make safe of an electricity situation

 

3.2, 3.5, 5.4, 11.1, 11.3

         

FRV

 

FRV is the control agency for fire and other emergencies (as identified in the Response table) for the FRV Fire District (including the Port of Melbourne and waters as defined in the Port Management Act 1995) including accidents involving gas leakage, hazardous materials, lifts, cranes or scaffolding and amusement structures, and building collapse; fire and explosion incidents involving aircraft and boilers and pressure vessels; and rescue incidents involving rail, aircraft and industrial, road, USAR, confined space, trench, low-high angle and tunnel, and building structures

 

7.2, 12.3

     

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through the suppression of uncontrolled fires

 

7.1, 7.2

     

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through rescue of persons from fire, road, rail and aircraft accidents, industrial accidents and other emergencies

 

12.3

     

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through controlling accidents involving boilers/pressure vessels, dangerous goods/hazardous materials, lifts and cranes, tunnelling/trenches, building collapse and explosions (e.g. gas)

   
         

LSV

 

Provision of both paid and volunteer water-based patrolling including inshore, rescue and response services provided from LSV supported locations across Port Phillip Bay, the Victorian coastline and inland waterways

 

3.2, 12.1, 12.3

     

Provision of air, water and land-based search and rescue services to locate lost persons and vessels at sea and inland waterways supporting VicPol through Rescue powercraft (rescue boats and rescue water craft): Inshore search and rescue (up to 2 nautical miles) as well as offshore search and rescue (greater than 2 nautical miles); Remote piloted aircraft systems (Drones); Helicopter services capable of winching persons over land and water; and All-terrain vehicles capable of driving on beaches

 

3.2, 10.1, 12.1, 12.3

     

Maintenance and operations of the State Lifesaving Operations Centre including dispatching appropriate aquatic rescue response resources, tracking, recording of the progress and status of events and aquatic rescue services resources

 

3.3, 3.4, 4.1, 4.4, 4.5, 4.6

         

Lendlease (Peninsula Link)

 

Lendlease supports emergency response activities by providing a forward EMLO

 

3.2

         

NBN Co

 

Facilitate actions within, and across the telecommunications sector in response to an emergency event

   
         

TSV

 

Control agency for maritime casualty non-search and rescue of all vessels in coastal waters excluding those in commercial and local port waters

   
         

VicPol

 

VicPol is the control agency for search and rescue on land and Victorian waters, other than for ADF ships and planes

 

12.1, 12.3

     

VicPol is the control agency for road, rail, tram, aircraft and marine (not pollution, cetaceans or wildlife) accidents/incidents, explosive devices, threats to life and property (unless otherwise designated)

 

 

     

VicPol is the control agency for rescue in mines and caves

 

12.3

     

VicPol is the control agency for Class 3 emergencies (as defined in the SEMP)

 

3.4, 5.4

Responsible for the effective co-ordination of emergency response within regions and/or municipal areas for all emergencies

 

3.2

     

Responsible for the effective co-ordination of emergency response within the state, regions and/or municipal areas for class 3 emergencies

 

3.2, 5.4

     

VicPol is responsible for registration of evacuees – in conjunction with ARC

 

3.2, 4.5, 15.6

     

VicPol is responsible for provision of media co-ordination (where no other facility exists)

 

2.1, 2.3, 3.5

     

VicPol is responsible for traffic management – in consultation with the control agency and other expert advice

 

3.2, 5.3, 9.3

     

VicPol supports to other agencies in dissemination of public information

 

2.1, 2.3

Where VicPol is the manager and/or owner of a building or asset (e.g. public amenities, station buildings etc.) that require assessment, restoration, clearing and/or rehabilitation as a result of an emergency, VicPol is the lead agency for the recovery activities associated with this

 

19.1, 19.2, 19.4, 19.7

         

VICSES

 

VICSES is the control agency for storm, flood, landslide, tsunami and earthquake, accidents involving building collapse, rescue incidents involving rail, aircraft and industrial, road, and building structures

 

12.3

     

VICSES provides continuous protection of life, property and the environment through rescue of persons from road crash, and rescue of persons endangered by steep and high angle incidents, swift water and other emergencies or dangerous situations

 

12.3

         

VFA

 

VFA is the control agency for providing a co-ordinated response to shark hazards under the State Shark Hazard Plan

   
     

VFA is a key support agency for responding to cetacean stranding’s for either living or deceased animals under the Victorian Cetacean Emergency Plan and control agency for the management of shark hazards arising out of strandings

 

3.2

     

VFA is a key support agency for the relevant control agency responding to pollution of waterways

   
         

VIFM

 

Respond to requests from DFAT and AFP regarding fatality incidents overseas

 

3.2, 8.2

     

Manage the Victorian state mortuary facility and where required, establish temporary mortuary facilities

 

8.4

     

VIFM is a lead agency for communicating with the families of deceased persons S.66(1)(h)(l)

 

8.6

         

VPC(M)

 

Provide control systems for fuel bunkering and “Hot Work” activities in the Port

   
     

Control agency for maritime casualty non-search and rescue in Port of Melbourne waters under its control

   
     

Control agency for oil pollution in the Port Phillip Region (Cape Otway to Cape Shanck)

   
         

Water corporations

 

Activate emergency management plans and business continuity plans when there is a foreseeable or actual failure of their assets or disruption to their services

   
         
 

Critical Task 3.2: Activate established co-ordination networks to support operational response. 

Agency   Activity   Additional alignment to critical tasks

Airservices

 

Through Air Navigation Services, assistance to the Joint Rescue Co-ordination Centre operated by AMSA in the reporting and location of Emergency Locator Transmitters

   
     

Through Air Navigation Services, assistance to aircraft involved in emergency operations (such as extra communications, priority handling, track shortening, etc.)

 

3.3, 3.5

     

Provision of ARFFS at Melbourne and Avalon Airports inclusive of; Fire and rescue response role to aircraft fires, accidents and incidents on or in the vicinity of the airport, Structural firefighting on or in the vicinity of the airport and Wildfire suppression on or in the vicinity of the airport

 

3.1, 7.2

     

ARFFS provides assistance to state agencies in other emergencies that causes or threatens to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services. These services include firefighting services to assist in controlling a fire that is not near a designated airport

 

7.2

     

ARFFS provides assistance to state agencies in other emergencies that causes or threatens to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services. These services include provision of first aid services on or in the vicinity of designated airports

 

14.2

     

ARFFS provides assistance to state agencies in other emergencies that causes or threatens to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services. These services include response to vehicle accidents on or in the vicinity of designated airports

   
     

ARFFS provides assistance to state agencies in other emergencies that causes or threatens to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services. These services include initial hazardous materials response on or in the vicinity of designated airports

 

16.1, 16.7

     

Airservices works with DoT (as lead Government liaison) to deliver the recovery activities of restoring airports to normal activity and assisting logistics interdependencies, contingencies and reconstruction

 

3.1

         

AV

 

The role of AV under the SHERP is to deploy a Health Commander to direct the operational health response

 

3.1, 14.4, 14.5, 14.6, 14.8

     

The role of AV under the SHERP is to represent Health as a member of the Emergency Management Team, and report on patient numbers and health impacts

 

11.1

     

The role of AV under the SHERP is to activate other key SHERP position holders or mobile specialist teams

 

14.4, 14.6, 14.8

     

The role of AV under the SHERP is to support the Evacuation Manager in evacuating vulnerable people

 

5.2, 14.5, 14.6

     

The role of AV under the SHERP is to liaise with control agencies to ensure the safety of responders, health care workers, and the public for identified and emergent risks from an incident. This includes activation of personal support arrangements

 

14.4, 15.5

     

The role of AV is to provide health support to other agencies, where appropriate

   
     

AV supports the controller as requested to deliver relief and recovery activities

   
         

ADF

 

Defence’s role during a major emergency is to act as a support agency to EMV (and other state agencies as needed) in a broad range of scenarios

   
     

Defence supports major emergency operations via the request for Commonwealth Assistance from the EMC or the VicPol Commissioner under the EMA guidelines for Commonwealth Assistance, with support usually managed under COMDISPLAN arrangements

 

1.2

     

The Department of Defence provides the ADF JOSS as the interface between ADF and civil agencies at the state level, and works primarily with EMV and VicPol from the SCC and State Police Operations Centre respectively

   
     

Defence bases in Victoria, commanded by the Senior ADF Officer for that base, conduct regular community engagement with local services and leaders. The Senior ADF Officer can provide advice at local level, as well as co-ordinate and deliver small-scale, short duration assistance in a local emergency situation (DACC1 Support)

 

2.1, 2.3, 4.5

     

Defence prepares contingency forces (known as an ADF Emergency Support Force) across all states and territories during High Risk Weather Seasons. Within Victoria, scalable ESFs are prepared within population centres where major Defence bases exist nearby (Melbourne, Albury-Wodonga, Sale and Seymour), to provide a rapid response to any local or state requests for assistance

   
     

The Commonwealth supplies DACC Emergency Assistance to Victoria for response (and early recovery) of major emergencies. This Emergency DACC categorisation is principally based on immediate threat to life, property and the environment; alleviating suffering, and the activation of COMDISPLAN arrangements

 

15.2

     

The ADF supports relevant agencies when a request is made for DACC Non-Emergency Assistance, which is when a threat is not immediate and includes non-emergency assistance to the community or state government entities, including major public events support and advisory support for Law Enforcement activities conducted by state agencies

   
     

Through the appropriate request process, Defence has the capacity to support EMV and Emergency Management agencies through the provision of personnel, advice, basing and equipment; specialist expertise, impact assessment, operations support and other capabilities for major emergencies including (but not limited to) bushfire, flood, pandemic and displacement of persons

 

4.5, 4.6, 10.1

         

AEMO

 

Provide information and advice to the control agency regarding the impact of an emergency on electricity supply or gas and formulate management strategies in relation to incidents that threaten the technical integrity of the generation and transmission system (system security incidents)

 

4.6, 11.1, 11.2

         

Australian Government Department of Home Affairs

 

The Department of Home Affairs works in partnership with Commonwealth departments, state and territory governments, the private sector, civil society, academia, governments of other countries, and multilateral organisations in preparing for, responding to, and recovering from natural disasters. The Department also works in close partnership with Australia’s science agencies, the BoM, Geoscience Australia and the CSIRO

   
     

Critical Infrastructure Centre works across all levels of government, and with owners and operators to identify and manage the risks to Australia’s critical infrastructure

 

1.1, 1.3

     

The Counter Terrorism Centre is responsible for counter terrorism strategic policy, counter terrorism operational co-ordination and evaluation and counter terrorism capability

 

1.1, 4.3

     

EMA has a central role in co-ordinating the Australian Government response under the COMDISPLAN to emergencies in support of the states and territories

 

3.1

     

EMA operates the Australian Government Crisis Co-ordination Centre, which provides whole-of-government situational awareness and response options to inform national decision-making during a domestic crisis or the domestic implications of an international crisis. This includes the co-ordination of physical assistance requested by a state under COMDISPLAN, as well as briefing and support to executive decision-makers in the Australian Government, the state and territory governments and non‑government agencies

 

3.3, 4.5, 4.6

         

ARC

 

ARC supports VicPol in its role to operate Register.Find.Reunite in relief centres, enquiry centres or online, to reconnect people with family, friends and their communities

 

15.6

     

ARC supports DHHS in its role to provide personal support (psychological first aid) in relief and recovery centres and through community outreach

 

15.2, 15.3

     

ARC supports municipal councils through advice, guidance and connections to individuals and organisations that can provide additional support to affected persons

 

20.5

     

ARC supports DPC in its role to organise public appeals when requested, through collecting monetary donations for state-wide public appeals

 

20.3

         

ATSB

 

The ATSB co-operates with agencies of the Commonwealth, a state or territory that have functions or powers relating to transport safety or functions affected by the ATSB’s role in improving transport safety

 

1.2

     

The ATSB is responsible for investigating accidents and other transport safety matters involving civil aviation, marine and rail operations in Australia that fall within Commonwealth jurisdiction, as well as participating in overseas investigations involving Australian registered aircraft and ships. A primary concern is the safety of commercial transport, with particular regard to operations involving the travelling public

 

3.1, 21.1, 21.2

     

The ATSB liaises with agencies as required when carrying out safety investigations to determine contributing and other safety factors, and thereby to identify and reduce safety-related risk. Hence, ATSB investigations foster safety awareness, knowledge and action. It is not a function of the ATSB to apportion blame or determine liability

 

2.1, 3.1, 21.1, 21.2, 21.4, 21.5

     

The ATSB works in cooperation with the police and emergency services when exercising its powers of investigation and works in parallel with other investigative bodies. However, there are significant limitations on release of information/evidence gathered by the ATSB under the Transport Safety Investigation Act. In addition, ATSB reports are inadmissible in civil or criminal proceedings except in certain limited circumstances such as coronial inquiries

 

3.1, 4.4, 4.5, 6.5

         

BOM

 

In co-ordination with Victorian state agencies, provide weather-related information to media, including direct broadcast via radio and the internet

 

2.3, 4.5

         

BRV

 

Co-ordinate state and regional recovery, including engage with communities, local governments, State Government departments and agencies, the Commonwealth Government and non-government organisations to ensure appropriate bushfire recovery supports are in place and are well integrated to meet community needs

 

20.5, 20.6

     

Support the establishment and operation of Community Recovery Committees

   
         

CMAs

 

Support response agencies through the provision of advice on emergency stabilisation and other activities to arrest river breakaways, and the removal of debris accumulation threatening structural stability of public assets in consultation with expert advice

 

11.3, 18.4

         

CityLink

 

During an emergency CityLink will assist the control and support agencies as required and within its capabilities

   
     

During an emergency CityLink will provide an EMLO

   
     

CityLink’s role in recovery is to work collaboratively with state authorities and local government regarding CityLink operations

   
         

CFA

 

Provide key support for USAR capability across Victoria in accordance with state arrangements

 

12.3

     

Provide key support for EMR from designated stations to relevant events to support AV

 

14.2, 14.4

     

Provide key support for tunnel and trench rescue incidents

 

12.3

     

Provide key support for Mines Rescue capability across Victoria in accordance with state arrangements

 

12.3

     

CFA supports the Controller by providing assistance, advice and information to other agencies responsible for, or involved in, recovery activities

 

4.5

         

DET

 

Provision of assistance and support for management of incidents involving parents, staff, students and media during emergencies

   
     

Provision of a co-ordinated departmental response for emergencies at schools and at the scene of off‑site emergencies involving school buses, registered camps, excursions and outdoor activities, to ensure the safety of students and staff

   
     

Providing advice and support to early childhood services and non-government schools when required

 

4.5, 15.2

         

DELWP

 

DELWP is a support agency for fire on private land, drinking water contamination, floodplain management/flood, extreme heat and marine pollution (shoreline response)

   
     

DELWP is responsible for relief co-ordination of animal welfare with DJPR and municipal councils (who are responsible for housing displaced and lost/stray companion animals) and wildlife welfare

 

3.1

     

Wildlife welfare arising from emergency events – provision of advice to government and emergency agencies regarding impacts of animal welfare for wildlife

 

3.1, 4.5, 11.1

     

Blue‑Green Algae bloom – co-ordination of state-wide blue-green algae management activities

 

4.6

     

Energy – DELWP is the control agency for disruptions to energy. DELWP participates in a range of partnerships and agreements with key organisations that will support DELWP in responding to energy emergencies

   
     

Fire – Support agency for other fires on private land

   
     

Floodplain management/flood – provide a co-ordinated response to manage any residual water after a major flood event

   
     

Mapping and information services – support to emergency response agencies through provision of digital and spatial information and services, and topographical mapping, both hardcopy and electronic

 

4.6

     

Wildlife affected by marine and freshwater pollution – development of partnerships and agreements with key organisations that will support DELWP in responding to wildlife affected by marine pollution

 

1.2

     

Wildlife affected by marine and freshwater pollution – Control agency for responding to wildlife impacted by marine pollution, including oil or chemical spills, under the Wildlife Response Plan for Marine Pollution Emergencies

 

3.1

     

DELWP (as lead Government liaison) works with AEMO and electricity generation companies to deliver the recovery activity of electricity services assets reinstatement and return to reliable supply by managing electricity system security emergencies

 

1.5, 10.1, 19.6

     

DELWP (as lead Government liaison) works with AEMO operate and are responsible for the transmission system while other network operators manage the distribution system and the restoration of infrastructure and electric supply

 

1.5, 10.1, 19.6

     

DELWP (as lead Government liaison) works with AEMO to deliver the recovery activity of gas services assets reinstatement and return to reliable supply by managing gas system security emergencies within the Victorian Declared Transmission System. Other pipeline operators manage non Declared Transmission System segments of the system, and the restoration of infrastructure and gas supply

 

1.5, 10.1, 19.6

         

DHHS

 

Through the SHERP, ensure a safe, effective co-ordinated health and medical response to emergency incidents that go beyond day-to-day arrangements

 

14.4, 14.6, 14.8

     

Co-ordinate the training, development and deployment of suitably-qualified health professionals to enable Victoria to contribute to national or international deployments of health and medical teams, when requested by an interstate government, or by the Australian Government under AUSASSISTPLAN

 

14.4

     

DHHS supports EMV in its role to lead whole of government co-ordination of public information and communication in relation to emergency management for major emergencies

 

2.1

         

DJPR

 

DJPR promotes resilience through working with industry, primary producers and community groups on the management of threats (including high risk biosecurity threats and natural disasters) to mitigate economic impacts

 

1.2, 1.3

     

DJPR promotes resilience through working with the Communications sector on mobile blackspots and telecommunications resilience programs

 

1.2, 3.5

     

DJPR promotes resilience through providing a liaison and other operational personnel to the SCC during a major emergency to providing specialist advice and supporting the state as required

   
     

DJPR is a key support agency for mining and petroleum emergencies by providing expert advice for mine and quarry incidents and rescues, and petroleum/geothermal wells

 

4.5, 4.6

     

DJPR is a key support agency for explosion

   
     

DJPR is a key support agency for rescue: mine/quarry and lift, crane, scaffolding or amusement structure

 

12.3

     

DJPR is a key support agency for wildlife affected by marine pollution

 

16.7

     

DJPR is a key support agency for foodborne illness

 

14.1

     

DJPR is a key support agency for the (vast) majority of resources for response to a disruption to essential services are within relevant industry sectors

 

10.1

     

DJPR is the lead government liaison to support the delivery of public telecommunications assets reinstatement, return to reliable supply and restoration of services by co-ordinating relevant information. DJPR will work with telecommunication businesses as required

 

19.7

     

DJPR supports EMV in their role to deliver the relief and recovery activity of implementing available financial assistance under the DRFA to assist voluntary non-profit groups, communities and economies by administering the Community Recovery Fund subject to the severity and significance of a natural disaster event

 

15.4

     

DJPR supports EMV to deliver recovery programs and financial assistance under the DRFA arrangements for small businesses and primary producers by gathering impact and loss information and sharing it with EMV and DPC, promoting the support to primary producers and stakeholders

 

17.1

     

DJPR supports DELWP and CFA in their respective role to deliver the relief and recovery activity of assisting farmers repair and restore fences damaged by fire or suppression activities by collecting information from affected primary producers and refer private fencing damage to municipal councils, and fences on public land to DELWP

 

11.1, 17.5

         

DJCS

 

Supports EMV to co-ordinate whole of government policy and planning for emergency management

 

1.1, 1.2

     

Supports EMV in the administration of the Natural Disaster Resilience Grants Scheme for Victoria

   
     

Supports EMV and the EMC for emergency response management (predominantly response co-ordination for major emergencies)

   
     

Provides the initial response capability for emergencies within prisons

 

3.1

     

Participates on emergency management teams at the local, regional and state level as required

   
     

Provides support resources to ICCs and RCCs, where possible

 

3.3

     

Supports EMV and the EMC for the co-ordination of emergency relief and recovery services at state level

   
     

Provide resources to support relief centres, where possible

 

10.1, 15.2

         

DPC

 

Activate and manage the State Crisis Protocol to support government response during an extreme emergency

 

3.1

     

Activate and manage the State Crisis Protocol to support government during recovery from an extreme emergency

 

3.1

         

DoT

 

DoT’s responsibilities include supporting relevant Ministers, and overseeing responsible entities, nominated under Part 7A of the EM Act 2013 with respect to the transport system

 

3.1

     

DoT works with the transport sectors to enhance critical infrastructure resilience, through emergency risk management planning by vital critical infrastructure owners and operators

 

1.2, 1.3, 1.4

     

DoT, through the Head, TfV, also oversees Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne); the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams); the Melbourne Metropolitan, Regional and DET School bus Networks; the Intrastate Rail Network (maintained and operated by V/Line); and the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)

 

3.1, 3.3, 3.5

     

DoT will respond by providing immediate assistance or support in co-ordination of all private rail, tram, bus, contracted ferry organisations, road contractor and other organisations related to emergencies involving loss of life, injury to persons, fire, hazardous chemical accidents, general policing incidents and other major emergencies

   
     

Providing and facilitating professional and skilled engineering and technical emergency teams/experts, equipment and material to other emergencies from either the department, public transport operators or contractors as appropriate

 

19.1

     

Providing relevant support to other agencies in the management of emergencies including but not limited to information, expertise, specialist equipment, and facilitating access to networks

 

4.5, 10.1

     

DoT liaises with relevant industry sectors to facilitate response to a disruption to essential services, except for a disruption to roads

   
     

DoT, through the Head, TfV, is responsible for co-ordinating the restoration of rail, tram, contracted ferries and bus services

 

3.1

Leading liaison between airport operators/owners and the Victorian Government and land transport network links to airports, including co-ordinating information regarding restoration of services and land transport network links to airports – DoT will work with airport owners and operators and other agencies and businesses as required

 

4.4, 4.5

     

Leading liaison between port managers and the Victorian Government. DoT will work with port owners and operators and other agencies and businesses as required

   
     

DoT provides staff and other support to the Head, TfV, when required in relation to disruptions to public transport, major arterial roads, bridges and tunnels

   
         

DTF

 

DTF supports the DJPR in delivering their relief and recovery activity of delivering recovery programs and advice to primary producers, and rural land managers and other animal businesses

   
         

EastLink

 

During an emergency Eastlink will support the control and support agencies by providing a EMLO

 

3.1

     

Liaison with state authorities and local government regarding EastLink

   
         

Emergency Broadcasters

 

Emergency Broadcasters will support EMV in their co-ordinating role for relief and recovery communications including public information Note: Under the ABC’s Editorial Policies, the ABC exercises editorial independence and control over the content the ABC broadcasts or publishes. These policies also apply to the ABC’s emergency broadcasting. When making decisions about content, the ABC consults with the emergency sector and the lead agency, but the ultimate decision of what to broadcast/publish rests with the ABC

 

3.5

         

EMC

 

Ensuring the co-ordination of activities of agencies with roles and responsibilities in Class 1 and Class 2 emergencies

 

3.1

     

Appointing a SRC for Class 1 emergencies

 

3.1

     

Managing the SCC on behalf of, and in collaboration with, agencies that may use it for emergencies

 

3.3

     

Co-ordinating agencies that manage or regulate services or infrastructure which is, or may be, affected by a major emergency (known as consequence management) for all classes of emergencies

 

3.1

     

For all major emergencies, appoint a State Recovery Co-ordinator (SReC) and State Emergency Relief Co-ordinator (SERC), as required

 

3.1

         

EMV

 

The Chief Executive of EMV is responsible for providing advice and making recommendations to the Minister for Emergency Services regarding the functions of EMV, having regard for the guidance or advice provided by SCRC

 

4.5

     

Supporting the EMC in the performance of his or her functions

   
     

The SCM is to lead the co-ordination of agencies who have responsibilities for consequence management for major emergencies

 

3.1

     

EMV is responsible for supporting the EMC in state relief co-ordination and recovery co-ordination and effectively overseeing the management of co-ordination at every level, in accordance with the SEMP

   
     

EMV is responsible for supporting the EMC in reporting to the Minister for Police and Emergency Services on relief and recovery

 

4.5, 4.6

     

EMV is responsible for supporting the EMC in co-ordinating data collection and state impact assessment processes

 

11.1, 11.2, 11.3

     

EMV is responsible for supporting the EMC in co-ordinating investment and planning

 

1.2

     

EMV supports DHHS in its delivery of income-tested re-establishment payments through activation of the DHHS Personal Hardship Assistance Program, to help eligible households re-establish as quickly as possible

 

20.3

     

EMV supports municipal councils to deliver their respective relief and recovery activity of co-ordinating of clean-up activities where state assistance is required

   
     

EMV supports DJPR to deliver their respective relief and recovery activity of delivering recovery programs and advice to primary producers, and rural land managers and other animal businesses

 

17.2, 17.4, 17.5

     

Co-ordinates Victoria’s outgoing deployments of personnel and resources, upon request from national and international agencies and in line with established agreements. EMV also co-ordinates incoming deployments of national and international personnel and resources, as requested by the state and in line with established agreements. Both outgoing and incoming deployments can be in response to a major emergency or are to assist in the recovery from a major emergency

 

7.3

         

ESTA

 

Dispatch appropriate emergency response resources and support them with situational awareness information through operational communication networks

 

7.3, 12.4, 14.4

     

Answer Triple Zero emergency calls from Telstra and activate agency responses and disseminate that information to the agencies

 

4.5

     

Conduct immediate, operational enquiries on persons, vehicles and locations for VicPol

 

11.1

     

Support other agencies in business continuity and redundancy planning and testing

 

3.3

     

Participate in state-wide intelligence cycle in regard to ESTA’s emergency communications information assets managed by ESTA (including Triple-Zero, 132 500 Storm, operational communications records and datasets). Including the provision of relevant information and insights based on those information assets through systems or through an EMLO support to SCC upon request to facilitate state-wide emergency communications intelligence during an incident

 

4.1, 4.6

     

Render communication and media response support for the control agency as appropriate

 

2.4

         

ESV

 

Gas – Exercising powers conferred to ESV to issue directions to make safe of a gas emergency; and to facilitate the reliability of gas supply and security of gas system

 

3.1, 3.5, 5.4, 11.1, 11.3

     

Electricity – Exercising powers conferred to ESV to issue directions to make safe of an electricity situation

 

3.1, 3.5, 5.4, 11.1, 11.3

         

EPA

 

EPA provides a technical support agency role by responding to and assessing reports of pollution from the community, industry, government agencies and emergency services

 

4.4, 16.2

     

EPA provides a technical support agency role by supporting the control and other support agencies with powers under the Environment Protection Act where required

   
         

FRV

 

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through USAR capability across Victoria in accordance with state arrangements

 

12.4

     

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through EMR to relevant, as defined, events to support AV within the FRV Fire District

 

14.2, 14.4

     

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through incident response involving explosive devices, natural events (flood, storm and tsunami) and maritime casualty involving commercial ships in Port of Melbourne waters (non SAR)

   
     

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through swift water rescue and maritime incidents across the state

 

12.3

     

Provide support to other agencies, where appropriate, for recovery activities involving personnel or the environment

   
         

Foodbank Victoria

 

Foodbank with the support of its partner agencies and supply networks identifies, sources and supplies essential food items for responder agencies e.g. providing bottled water to emergency services volunteers

 

10.1, 10.3

     

Foodbank leads, with the support of its partner agencies and charity partners, the identification of essential supplies for distribution to affected communities

 

10.2

     

Liaise with partner agencies, supply networks and charity partners to obtain goods and essential materials identified for affected communities, and co-ordinate the distribution as required

 

10.4

     

Provide additional volunteers and staff to assist in the increase in demand for services provided by Foodbank Victoria including logistical support, food relief operations and administration

 

10.1, 10.2, 10.3

     

Support and liaise with ARC, ADF and other partner agencies in their relief and recovery efforts through the provision of logistical support where possible

 

10.1, 10.3

     

Provision of essential material aid (e.g. food, water, key personal care items) to charity partners in response to an increase in demand due to major emergency

 

15.2

     

Co-ordination, supply and distribution of the Breakfast in Schools Program for participating schools as required, including the continuation of the program during school restrictions

 

10.2, 15.2, 15.5, 20.4

     

The ongoing sourcing of, provision and distribution of food relief to affected communities via its network of food donors, transporters, agency and charity partners and through its Farms to Families Pop-Up Market program

 

10.2, 10.3, 15.2

         

ICA

 

The ICA assists Local and State Governments during emergencies by co-ordinating the insurance industry’s disaster response and recovery efforts via the industry’s Catastrophe Taskforce. The ICA also provides industry with situational awareness during emergencies to ensure insurers can respond quickly and effectively in meeting the needs of governments and impacted communities

 

4.5

     

ICA provides support to Local and State Government in its role in participating in State, Regional and Local Recovery committees to advise on insurance issues and to expedite community recovery

 

4.5

         

LSV

 

Provision of both paid and volunteer water-based patrolling including inshore, rescue and response services provided from LSV supported locations across Port Phillip Bay, the Victorian coastline and inland waterways

 

3.1, 12.1, 12.3

     

Provision of air, water and land-based search and rescue services to locate lost persons and vessels at sea and inland waterways supporting VicPol through Rescue powercraft (rescue boats and rescue water craft): Inshore search and rescue (up to 2 nautical miles) as well as offshore search and rescue (greater than 2 nautical miles); Remote piloted aircraft systems (Drones); Helicopter services capable of winching persons over land and water; and All-terrain vehicles capable of driving on beaches

 

3.1, 10.1, 12.1, 12.3

     

Provision of first aid and other medical response support services to AV (as co-responder/emergency medical responder)

 

14.1, 14.2

     

Provision of air and sea marine animal detection services in support of the VFA

 

16.2

     

Provision of water safety first responder services for aquatic based events

 

2.1

     

Provision of support to lead agencies for pre-hospital care for people affected by emergencies

 

14.1, 14.2

     

Provision of support to lead agencies for the establishment and resourcing of field primary care clinics

 

14.3, 14.4

     

Provision of support to lead agencies for health and medical relief (first aid) assistance measures

 

14.2, 14.7

         

Lendlease (Peninsula Link)

 

Lendlease supports emergency response activities by providing a forward EMLO

 

3.1

     

Lendlease supports emergency response activities by assist other agencies with traffic management, as required (excluding maintenance of supply lines)

 

5.3

     

Liaison with state authorities and local government regarding Peninsula Link

   
         

Melbourne Water

 

Provide advice and support to the control agency and other response agencies regarding the impact of an incident or emergency (including pollution to waterways) within Melbourne Water’s waterway management district

 

11.1, 16.1

     

Undertake response activities related to DELWP response plans

   
     

Provide advice and support to DELWP for any dam safety event

 

11.3

     

Melbourne Water leads delivery of the relief and recovery activity of restoration of reticulated wastewater, sanitation systems and wastewater management by leading the restoration of sewerage /sanitation systems/wastewater systems for domestic use (co-lead with DELWP)

 

19.4, 19.7

         

Municipal Councils

 

When safe to do so, provide support to the ICCs and/or RCCs, through provision of available municipal resources to response agencies

   
     

Municipal councils are responsible for the co-ordination of local level relief and recovery activities, and are lead agency for forming, leadership and supporting Municipal/Community Recovery Committees

   
         

NBN Co

 

Monitor emergency events at local, district and state levels in collaboration with DJPR

 

4.1

     

Provide an EMLO function to the SCC to attend/provide information and advice on the impacts of emergency events regarding nbnTM services as they effect Victoria

 

4.4, 4.5, 11.3

     

NBN Co manages its own emergency response arrangements and supply issues. NBN Co may seek assistance from government through the provision of situational information and in gaining access to impacted areas

 

10.3

         

NOPSEMA

 

Ensuring that response activities in an offshore area are carried out in a manner consistent with accepted regulatory documents and significant incident directions

   
         

PV

 

Fire prevention and preparedness on public land in Victoria (Fire Protected Area): provide support to DELWP and undertake activities (including works) described in DELWP Fire Protection and Readiness and Response Plans

 

1.1, 7.1

     

Support DELWP with the enforcement of regulations, through the provision of trained authorised officers, that protect natural and cultural values and the safe use of campfires on public land in accordance with DELWP policy

 

7.1, 18.2

     

Fire suppression on public land in Victoria (Fire Protected Area): provide staff and equipment to support DELWP

 

7.1, 7.2

     

Fire suppression activities in parks and reserves managed by PV in the FRV Fire District

 

7.1, 7.2

     

Fire suppression activities in parks and reserves managed by PV in the Country Area of Victoria under the direction of CFA

 

7.1, 7.2

     

Provision of trained staff available to respond through clean-up and containment of oil and chemical pollution incidents in the local ports of Port Phillip, Western Port and Port Campbell, and state waters under the direction of DoT, in liaison with or as their agents, and the EPA under the Victorian Marine Pollution Contingency Plan

 

16.5

     

Provision of trained staff to assist with the recovery of maritime casualties – non SAR – (all vessels) in local port waters of the local ports of Port Phillip, Western Port and Port Campbell

   
     

Provision of trained staff to manage the clean-up associated with non-hazardous waterway pollution (as determined by EPA, FRV, CFA and/or DoT) on rivers managed by PV, under the direction of EPA

   
     

Provision of trained staff and equipment to support response to oiled wildlife, in accordance with the Wildlife Response Plan for Oil Spills under the direction of DELWP or DoT through the Wildlife Response Plan for Marine Pollution Emergencies and/or the Marine Pollution Contingency Plan

 

16.7

     

Provision of trained staff to assist with cetacean strandings and entanglements under the direction of DELWP in accordance with the Victorian Cetacean Contingency Plan (DELWP)

   
     

Provision of trained staff and equipment to assist with the clean-up of fish deaths, under the direction of EPA in accordance with the Fish Death Response Procedure

 

10.1

     

PV provides trained staff and manages volunteers in response to marine pest incursions under the direction of DELWP in accordance with the Interim Victorian Protocol for Managing Exotic Marine Organism Incursions (DELWP)

   
     

Search and rescue on land and in Victorian waters, particularly those managed by PV, under the direction of VicPol

 

12.1

     

Provision of trained staff to assist with wildlife incidents on public land under the direction of DELWP

   
     

PV provides trained Incident Management Team and field operations staff, under FFMVic, to support VICSES’ response to floods, severe storms and earthquakes particularly within parks, reserves, rivers and waterways managed by PV

   
     

PV assists in the response to blue-green algal blooms by erecting relevant signage and taking water samples. This is described in the Blue-Green Algae Circular where PV is the designated waterway manager under the Marine Act 1988, (e.g. Albert Park Lake, lower reaches of the Barwon River system (including Lake Connewarre, Lysterfield Lake and Tower Hill) under the direction of the relevant CMAs

 

2.3, 16.3

         

Salvation Army

 

Provide support to community safety activities

 

20.6

         

Services Australia

 

Detail the processes to engage appropriate and skilled emergency reservists who are able to be deployed for recovery work and provide business continuity and support to affected communities in a timely manner, through the Emergency Reservist Framework

 

1.1, 1.3, 1.4

     

Implement agreements with States, Territories and Commonwealth agencies, and outline the arrangements in place with States, Territories and Commonwealth agencies for the provision of support services in the event that their resources are overwhelmed during an emergency. Note: Other agreements outline the arrangements between the department and policy agencies about how they will work together to deliver the best possible services (within their portfolio of responsibility) to the community

 

1.1, 1.2, 1.4, 7.3, 12.4, 14.4

     

Support the agency’s EMLO including provision of back up support

   
     

Co-ordination of the agency’s response to emergencies through activation and secretariat for the Emergency Response and Recovery Committee

   
     

Co-ordination of the agency’s response to emergencies through activation of National Emergency Call Centre Surge Capability

   
     

Co-ordination of the agency’s response to emergencies through activation of state/territory requests for surge assistance

   
     

Co-ordination of the agency’s response to emergencies through supporting Service Zones through participation in Zone Emergency Response and Recovery Committee

   
     

Co-ordination of the agency’s response to emergencies through responding to media requests during an activation (jointly and in consultation with the Media Team)

 

2.1, 2.3

     

Situation Reporting for the agencies executive staff and the Department of Home Affairs’ Crisis Co-ordination Centre

   
     

Workload management and allocation of all calls and claims received within the agency relating to an emergency/disaster activation

 

3.5

     

Services Australia may also provide the service of participation in outreach services teams on request of DHHS

   
     

Services Australia may also provide the service of having staff available with specialist skills (for example social workers, community engagement officers, indigenous service officers) to work with disaster affected individuals and communities in relation to Services Australia payments and services

 

6.1, 14.4, 15.4, 15.5, 20.6

     

The agency may also provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement

 

3.4, 3.5, 14.4

         

St John Ambulance

 

Provide onsite consultations with workplaces and community groups to include first aid component within first aid management plans for the prevention of injuries

 

1.2, 1.4, 1.6

     

Support of AV through the provision of non-emergency patient transport as a licenced operator

 

14.5

     

Support agency for the provision of first aid and medical services to other emergency service agencies and public

 

14.2, 14.7

     

Support for AV and DHHS with first aid and medical services within the scope of the SHERP

 

14.2, 14.7

         

Telstra

 

Telstra can provide network status information via its EMLO as required

 

3.4, 4.5

         

TSV

 

Receive notifications of notifiable occurrences/incidents/accidents in bus and maritime

 

4.4

     

Liaise with relevant agencies following incidents and accident, including, VicPol, Office of the Chief Investigator (Transport and Marine Safety Investigations), WorkSafe Victoria and DoT

 

4.5

         

VicPol

 

Responsible for the effective co-ordination of emergency response within regions and/or municipal areas for all emergencies

 

3.1

     

Responsible for the effective co-ordination of emergency response within the state, regions and/or municipal areas for class 3 emergencies

 

3.1, 5.4

     

VicPol is responsible for evacuation – in consultation with the control agency and other expert advice

 

5.2

     

VicPol is responsible for registration of evacuees – in conjunction with ARC

 

3.1, 4.5, 15.6

     

VicPol is responsible for traffic management – in consultation with the control agency and other expert advice

 

3.1, 5.3, 9.3

     

VicPol supports to other agencies in provision of personnel

 

8.3, 12.4

     

VicPol supports to other agencies in provision of land, air and water transport

 

9.2

     

VicPol supports to other agencies in access to communications

 

3.4, 3.5, 5.1

     

VicPol supports to other agencies in coronial investigations

 

8.1, 8.5

         

VICSES

 

Provide key support for search and rescue on land and water evacuations and incidents involving mass casualties

 

5.2, 8.2, 12.1, 12.3

     

Provide the emergency response development function to each emergency response region

   
     

VICSES supports controller through providing human and other resources for relief and recovery activities where appropriate

   
     

Provide key support for USAR capability across Victoria in accordance with state arrangements

 

12.1, 12.3

     

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through USAR capability across Victoria in accordance with state arrangements

 

12.4

         

VBA

 

Building and plumbing industry stakeholder engagement and network activation

   
         

VCC EM

 

VCC EM supports DHHS to deliver the relief and recovery activity of co-ordinating the multi-faith multicultural response to emergencies

   
     

VCC EM supports DHHS to deliver the relief and recovery activity of assisting the DPC in the development and co-ordination of state services of worship and assist in the organisation of public memorials and gatherings to support the recovery of affected communities

 

15.5

     

VCC EM supports DHHS to deliver the relief and recovery activity of providing psychosocial support including psychological first aid, emotional and spiritual care and personal support in relief and recovery centres and through community outreach, direct visits, community meetings and gatherings

 

15.3, 20.1, 20.6

         

VFA

 

Supporting DELWP in the delivery of programs to reduce the incidence of cetacean entanglement and vessel strike from fishing activities

 

1.5, 2.2

     

Supporting DHHS in sampling of shellfish for marine biotoxin contamination

 

16.1, 16.2

     

VFA is a key support agency for responding to cetacean entanglements or impacts under the Victorian Cetacean Emergency Plan, including providing vessels and crew

   
     

VFA is a key support agency for responding to cetacean stranding’s for either living or deceased animals under the Victorian Cetacean Emergency Plan and control agency for the management of shark hazards arising out of strandings

 

3.1

     

VFA is a key support agency for response to fish mortality (fish deaths) events, including an initial impact assessment and notifying the relevant control agency if the cause relates/is suspected to relate to hazards managed by that agency e.g. exotic animal disease, pollution, blue-green algae bloom

 

11.1, 11.3, 16.1, 16.2, 16.3

     

VFA is a key support agency for responding to Blue-green algae blooms where these impact on fisheries and fishing

 

16.1, 16.2

     

VFA is a key support agency for DHHS responding to food contamination involving fish in Victorian waters

 

16.2, 16.3

     

VFA is a key support agency for providing boats and operators to assist in emergency response and logistics

 

9.2, 10.1

     

Liaise with DJPR or other control agencies for relief or recovery activities affecting the fishing or aquaculture industries

 

18.7

         

VIFM

 

VIFM provides expert forensic medical management and advice to the justice and healthcare sectors (including the Coroners Court of Victoria, criminal justice agencies and healthcare providers)

 

4.5

     

In accordance with the Act, VIFM’s role is to provide medical death investigation, including promoting and assisting in the performance by the Coroners Court of Victoria of its functions S.64(2)(j)

   
     

In accordance with the Act, VIFM’s role is to provide medical death investigation, including documenting and recording the findings and results of investigations S.66(1) (e)

 

4.1, 4.4, 4.5

     

In accordance with the Act, VIFM’s role is to provide medical death investigation, including providing reports to Coroners about causes of death and the results of investigations S.66(1)(f)

 

4.1, 4.4, 4.5

     

VIFM provides expert medical and scientific advice, including associated public health and safety policy advice, to a variety of Victorian Government departments and agencies on fatality management

 

1.1, 4.5

     

Provide technical consultancy advice and operational support on fatality management to the lead agency in Coronial and in non-Coronial deaths

 

4.5

     

Co-ordinate the management of deceased persons (including multi-fatality incidents) for the Victorian State Coroner including liaison with funeral service providers S.66(1)(j)

 

8.2, 8.7

     

Assist emergency response agencies with the investigation of a range of death scenes including mass fatality emergencies

 

8.5

     

Respond to requests from DFAT and AFP regarding fatality incidents overseas

 

3.1, 8.2

     

VIFM can support the recovery activity of Disaster Victim Identification

 

8.3

     

VIFM can support the recovery activity of reconnection of family and friends

 

15.6

     

VIFM can support the recovery activity of forensic scientific analysis

   
     

VIFM supports the following commonwealth and international agencies in the delivery of their respective recovery activities: AFP, DFAT, Interpol, ARC/International Committee of the Red Cross and International Commission on Missing Persons

   
         

VMIA

 

Provides insurance for the Emergency Resource Providers Support Scheme for response preparedness to enable use of private resources for emergency response

 

17.3

     

VMIA provides insurance and claims advice, support and assistance to the following agencies (and all other insured entities) to aid in the delivery of their respective recovery activities including DTF in its role of advising the state through the relevant Minister on insurance implications for emergencies

 

4.4, 11.2, 11.3

     

VMIA provides insurance and claims advice, support and assistance to the following agencies (and all other insured entities) to aid in the delivery of their respective recovery activities including DET and DHHS to the extent any state schools or state health services are impacted

 

4.5, 17.3

     

VMIA provides insurance and claims advice, support and assistance to the following agencies (and all other insured entities) to aid in the delivery of their respective recovery activities including DoT in its role of restoring major arterial roads, bridges and tunnels, tram, bus and rail services

 

4.5, 17.3

     

VMIA provides insurance and claims advice, support and assistance to the following agencies (and all other insured entities) to aid in the delivery of their respective recovery activities including DELWP/PV in its role of restoring, clearing and rehabilitation of public land and assets managed directly by DELWP, PV or CMAs

 

4.5, 17.3

         

VPC(M)

 

Provide access to VPC(M) controlled resources

   
     

Provide marine expertise to state response agencies

 

4.5, 4.6

     

Under the Port Lease Transaction requirements, Port of Melbourne is required to respond to marine pollution incidents within the berth pocket at the berths within the Port, with control transferring to VPC(M) should the marine pollution incident extend beyond these parameters

   
         

VRCA

 

Identify and gather any actionable shipping information, such as damage sustained, current situation and possible risks, to provide to emergency services for response activities

 

11.1, 11.3

         

VicTrack

 

Provide professional engineering and technical advice to control agencies (public transport telecommunications, communications, level crossings and infrastructure)

 

9.6

     

VicTrack supports DoT in its role restoring tram, bus, rail services

 

19.7

     

VicTrack supports DJPR in its role assisting with telecommunications asset reinstatement

 

19.7

         

Volunteer Search and Rescue Organisations

 

Provision of training programs (such as Basic First Aid) to people affected by emergencies in support of lead agencies

 

1.4

     

Support agency to VicPol for land, water and transport search and rescue

 

12.1, 12.3

     

Further information about specific roles/services provided can be obtained by contacting Victoria Water Police/Search and Rescue Squad via the Rescue Co-ordination Centre (staffed 24/7) at Williamstown

 

3.3

     

Volunteer Search and Rescue Organisations are supported by CFA and VICSES who also provide volunteer emergency workers for emergency search and rescue response operations

   
         

Water corporations

 

Water corporations may support DELWP in their role to co-ordinate the provision of drinking water to eligible households where reticulated water and wastewater (sewerage) services are unavailable

 

10.2, 15.2

     

Water corporations make available essential water for agriculture (from raw water sources) and domestic uses (potable or raw water) to replace like for like water taken by DELWP and CFA from private landholders during bushfire suppression activities. However, they do not manage the operations or supply the water. It is a priority for DELWP and CFA to take raw water for bushfire suppression rather than potable water

 

15.3

         

WICEN

 

Provision of appropriately trained radio operators to support agencies upon request

   
     

WICEN works with DJPR (as lead Government liaison) to provide alternate, limited capability communications networks where required

 

3.5, 19.7, 19.8

         

WorkSafe Victoria

 

Provide technical support to other agencies mainly in the area of plant, construction, chemicals, dangerous goods, high consequence dangerous goods, explosives (other than ordinance and explosives or firearms at crime scenes), mines, prescribed mines, quarries, on-shore petroleum sites and geothermal or on-shore exploration sites and in relation to occupational health and safety matters regarding extent of damage, immediate threats, and loss of life these matters may present. Where required, WorkSafe Victoria will participate in any established co-ordination networks to support operational response

 

11.1

     

Engage with the lead co-ordinating agency to provide Workcover insurance advice, information and communication

 

4.5

     

Co-ordinate and collaborate with WorkSafe Agents, self-insurers and service providers as required to ensure continuity of service to the Victorian community

   
         
 

Critical Task 3.3: Identify and maintain facilities for emergency management activities.

Agency   Activity   Additional alignment to critical tasks

Airservices

 

Through Air Navigation Services, assistance to aircraft involved in emergency operations (such as extra communications, priority handling, track shortening, etc.)

 

3.2, 3.5

         

AV

 

Co-ordinate a Public Access Defibrillation program, and Community Emergency Response Teams

 

1.2, 3.5, 14.8

         

Australian Government Department of Home Affairs

 

EMA operates the Australian Government Crisis Co-ordination Centre, which provides whole-of-government situational awareness and response options to inform national decision-making during a domestic crisis or the domestic implications of an international crisis. This includes the co-ordination of physical assistance requested by a state under COMDISPLAN, as well as briefing and support to executive decision-makers in the Australian Government, the State and Territory governments and non‑government agencies

 

3.2, 4.5, 4.6

         

BRV

 

Establish and operate community recovery hubs, linking locals to practical recovery supports

 

20.6

         

CityLink

 

CityLink is monitored through a dedicated Traffic Control Room 24/7 with the ability to host an ICC for external parties

 

3.1

     

During an emergency CityLink will provide an Incident Management facility to assist in the co-ordination of the emergency

   
         

DJCS

 

Provides support resources to ICCs and RCCs, where possible

 

3.2

         

DoT

 

DoT, through the Head, TfV, also oversees Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne); the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams); the Melbourne Metropolitan, Regional and DET School bus Networks; the Intrastate Rail Network (maintained and operated by V/Line); and the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)

 

3.1, 3.2, 3.5

         

EastLink

 

During an emergency Eastlink will support the control and support agencies by providing an Incident Management facility to assist in the co-ordination of the emergency

   
         

Emergency Broadcasters

 

Operation and maintenance of appropriate communication system for authorised emergency service representatives to initiate emergency broadcasts

 

3.4

         

EMC

 

Managing the SCC on behalf of, and in collaboration with, agencies that may use it for emergencies

 

3.2

         

EMV

 

Managing the operation and administration of the SCC

   
         

ESTA

 

Support other agencies in business continuity and redundancy planning and testing

 

3.2

     

Protect the continued operations of services across ESTA’s three State Emergency Communication Centres

   
         

Foodbank Victoria

 

Manage the operation and administration of Foodbank Victoria’s warehouses and other managed facilities

   
         

LSV

 

Maintenance and operations of the State Lifesaving Operations Centre including dispatching appropriate aquatic rescue response resources, tracking, recording of the progress and status of events and aquatic rescue services resources

 

3.1, 3.4, 4.1, 4.4, 4.5, 4.6

     

Provision of emergency evacuation/relief centres at the lifesaving clubs

 

15.1

         

Lendlease (Peninsula Link)

 

Lendlease supports emergency response activities by providing an incident management facility to assist in the co-ordination of the emergency

   
         

Municipal Councils

 

When safe to do so, provide support to the ICCs and/or RCCs, through provision of available facilities for emergency services’ staging areas

   
         

NBN Co

 

NBN Co has a variety of mobile facilities that it may deploy into impacted communities with the aim of delivering limited/partial service restoration subsequent to service disruption driven through the impacts of a natural disaster event

 

15.1, 19.7

         

Telstra

 

Telstra maintains temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas

 

3.4, 3.5

     

Telstra may provide supporting emergency communications facilities to response agencies on request from the SCC

 

3.4

         

VCC EM

 

Activate Emergency Operations Centre to support to provide higher level support as required

   

VPC(M)

 

Ensure safe management of commercial shipping within the waters of the Port of Melbourne via Vessel Traffic Services authority

 

1.3

         

VicTrack

 

Maintain certain radio and telecommunication services that support public transport, other than services managed by DoT or the transport franchise operators

 

3.4

         

Volunteer Search and Rescue Organisations

 

Further information about specific roles/services provided can be obtained by contacting Victoria Water Police/Search and Rescue Squad via the Rescue Co-ordination Centre (staffed 24/7) at Williamstown

 

3.2

         

WICEN

 

Provision of limited capability communications or supplementary facilities for and between response and/or recovery agencies, specifically provision of alternate systems when existing systems are not functional or do not exist

 

3.4

         
 

Critical Task 3.4: Identify, maintain and protect operational communications networks used by emergency services.

Agency   Activity   Additional alignment to critical tasks

Airservices

 

Through Air Navigation Services, provision of an In-Flight Emergency Response service to aircraft in flight, that need assistance, and that are in communication with air traffic control

 

3.5

     

Through Air Navigation Services, provision of an Alerting Post service for aircraft in emergency situations, and notification of appropriate agencies and organisations

 

3.5

         

AV

 

The role of AV under the SHERP is to initially notify receiving hospitals of patients

 

14.5, 14.6

         

AMSA

 

Development and maintenance of maritime navigation safety

   
         

Emergency Broadcasters

 

Operation and maintenance of appropriate communication system for authorised emergency service representatives to initiate emergency broadcasts

 

3.3

         

ESTA

 

Protect Emergency Communications Information systems it manages (including the Computer Aided Dispatch system and other data exchange services) and Emergency Communication networks (including Metropolitan Mobile Radio Service, Mobile Data Network and Emergency Alert System network)

   
     

Provision of operational communications for Victoria’s emergency services. These operational communications support Police, Fire, Ambulance and VICSES personnel in the field, utilising the Metropolitan Mobile Radio Service; the Mobile Data Network; and the state‑wide Emergency Alert System

   
     

Recovery of State Emergency Communications Centres, systems, equipment and emergency communication networks managed by ESTA

   
         

LSV

 

Maintenance and operations of the State Lifesaving Operations Centre including dispatching appropriate aquatic rescue response resources, tracking, recording of the progress and status of events and aquatic rescue services resources

 

3.1, 3.3, 4.1, 4.4, 4.5, 4.6

     

Provision of radio equipment and resources support to other agencies

 

3.5

         

Services Australia

 

The agency may also provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement

 

3.2, 3.5, 14.4

         

Telstra

 

Telstra maintains temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas

 

3.3, 3.5

     

Telstra may provide supporting emergency communications facilities to response agencies on request from the SCC

 

3.3

     

Telstra can provide network status information via its EMLO as required

 

3.2, 4.5

     

Telstra can provide Victoria State Disaster Plan phone lines and internet services to relief and recovery centres and/or deploy mobile shopfront resources as appropriate

 

10.1

         

VicPol

 

VicPol is the control agency for Class 3 emergencies (as defined in the SEMP)

 

3.1, 5.4

     

VicPol supports to other agencies in access to communications

 

3.2, 3.5, 5.1

         

VicTrack

 

Maintain certain radio and telecommunication services that support public transport, other than services managed by DoT or the transport franchise operators

 

3.3

         

WICEN

 

Provision of limited capability communications or supplementary facilities for and between response and/or recovery agencies, specifically provision of alternate systems when existing systems are not functional or do not exist

 

3.3

         
 

Critical Task 3.5: Develop communication networks connecting communities and emergency managers.

Agency   Activity   Additional alignment to critical tasks

Airservices

 

Through Air Navigation Services, provision of an In-Flight Emergency Response service to aircraft in flight, that need assistance, and that are in communication with air traffic control

 

3.4

     

Through Air Navigation Services, provision on of an Alerting Post service for aircraft in emergency situations, and notification of appropriate agencies and organisations

 

3.4

     

Through Air Navigation Services, assistance to aircraft involved in emergency operations (such as extra communications, priority handling, track shortening, etc.)

 

3.2, 3.3

         

AV

 

Co-ordinate a Public Access Defibrillation program, and Community Emergency Response Teams

 

1.2, 3.3, 14.8

         

CFA

 

Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through providing advice to threatened and affected communities on actions that they should take during an emergency event

 

2.1, 2.3

         

DET

 

Provision of an emergency notification and reporting service between government schools and emergency services through the department’s 24‑hour Security Services Unit

 

2.1, 2.3

         

DJPR

 

DJPR promotes resilience through working with the Communications sector on mobile blackspots and telecommunications resilience programs

 

1.2, 3.2

     

DJPR is a key support agency for service disruption to public telecommunications

   
         

DoT

 

DoT, through the Head, TfV, also oversees Public Transport Operator Responsibilities, including relevant control centres and community communication networks, extending to the Melbourne Metropolitan Rail Network (maintained and operated by Metro Trains Melbourne); the Melbourne Tram Network (maintained and operated by KDR Victoria Pty Ltd – trading as Yarra Trams); the Melbourne Metropolitan, Regional and DET School bus Networks; the Intrastate Rail Network (maintained and operated by V/Line); and the Interstate Rail Lines (maintained and operated by the Australian Rail Track Corporation)

 

3.1, 3.2, 3.3

         

Emergency Broadcasters

 

Emergency Broadcasters will support EMV in their co-ordinating role for relief and recovery communications including public information Note: Under the ABC’s Editorial Policies, the ABC exercises editorial independence and control over the content the ABC broadcasts or publishes. These policies also apply to the ABC’s emergency broadcasting. When making decisions about content, the ABC consults with the emergency sector and the lead agency, but the ultimate decision of what to broadcast/publish rests with the ABC

 

3.2

         

ESTA

 

Develop efficient and effective communication services to link community, field responder and emergency managers

   
         

ESV

 

Gas – Exercising powers conferred to ESV to issue directions to make safe of a gas emergency; and to facilitate the reliability of gas supply and security of gas system

 

3.1, 3.2, 5.4, 11.1, 11.3

     

Electricity – Exercising powers conferred to ESV to issue directions to make safe of an electricity situation

 

3.1, 3.2, 5.4, 11.1, 11.3

         

LSV

 

Provision of radio equipment and resources support to other agencies

 

3.4

         

Services Australia

 

Co-ordination of the agency’s response to emergencies through activation of the National Security Hotline

 

2.3

     

Workload management and allocation of all calls and claims received within the agency relating to an emergency/disaster activation

 

3.2

     

The agency may also provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement

 

3.2, 3.4, 14.4

         

Telstra

 

Telstra maintains temporary replacement infrastructure such as backup power generators, ‘Cells on Wheels’ and ‘Mobile Exchanges On Wheels’ which can be deployed to affected areas

 

3.3, 3.4

     

Telstra can remotely program payphones to free service in disaster impacted areas as deemed necessary

 

17.5

     

Telstra can un-meter customer access to key websites such as state fire authorities, emergency services, BoM, etc.

 

17.5

         

VicPol

 

VicPol is responsible for provision of media co-ordination (where no other facility exists)

 

2.1, 2.3, 3.1

     

VicPol supports to other agencies in access to communications

 

3.2, 3.4, 5.1

         

WICEN

 

Provision of limited capability communications between response, relief or recovery agencies and the community where conventional communications facilities are not available or not functional

   
     

WICEN works with DJPR (as lead Government liaison) to provide alternate, limited capability communications networks where required

 

3.2, 19.7, 19.8