About the Health Emergency Response core capability
The planning, provisioning, response and coordination of pre-hospital and health emergency care, including triage, treatment and distribution of patients, in a timely and structured manner, using all available resources to maximise positive health outcomes.
Critical Task Table 14: Agency roles mapped to the Victorian Preparedness Framework, by critical tasks within the Health Emergency Response core capability
Critical Task 14.1: Identify existing and developing health risks.
| Agency | Activity | Additional alignment to critical tasks |
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Provide health support to other agencies, where appropriate |
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Provide health support to patients undergoing decontamination |
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Respond to requests for pre-hospital emergency care |
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Relief coordinating agency (RelCA) for relief health and medical assistance and first aid |
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Key support agency for illness foodborne |
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Provide first aid and other medical response support services to AV (as co-responder/emergency medical responder) |
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Relief Support Agency (RelSA) to provide support to lead agencies for pre hospital care for people affected by emergencies |
Critical Task 14.2: Assess patients.
| Agency | Activity | Additional alignment to critical tasks |
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Subject to its regulatory obligations, Airservices Australia may provide assistance to state agencies in other emergencies that cause or threaten to cause death or injury to persons, damage to property, harm to the environment and disruption to essential services, including first aid services on or in the vicinity of designated airports |
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Provide health support to other agencies, where appropriate |
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Provide health support to patients undergoing decontamination |
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Provide pre-hospital clinical care |
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Respond to requests for pre-hospital emergency care |
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Relief Lead Agency (RelLA) to Coordinate and provide pre-hospital care to people affected by emergencies |
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Provide key support for EMR from designated stations to relevant events to support AV |
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Provide clinical triage and pre-ambulance life support advice via the telephone and access to specialist referral services as required for medical emergencies |
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Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through EMR to relevant, as defined, events to support AV within the FRV Fire District |
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Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through EMR to relevant, as defined, events to support AV within the FRV Fire District |
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Provide first aid and other medical response support services to AV (as co-responder/emergency medical responder) |
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Relief Support Agency (RelSA) to provide support to lead agencies for health and medical relief (first aid) assistance measures |
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Relief Support Agency (RelSA) to provide support to lead agencies for pre hospital care for people affected by emergencies |
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St John Ambulance Australia (Victoria)
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Provide response and resources to other emergency service agencies and public, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation |
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Provide response and resources within the scope of the first aid sub-plan to the SHERP, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation |
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Provide first aid and medical services support to community within the scope of SHERP |
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Support agency for the provision of first aid and medical services to other emergency service agencies and public |
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Relief Support Agency (RelSA) for AV and DH with first aid and medical services within the scope of the SHERP |
Critical Task 14.3: Establish primary patient treatment points.
| Agency | Activity | Additional alignment to critical tasks |
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Provide pre-hospital clinical care |
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Triage patients and determine treatment priority |
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Relief Lead Agency (RelLA) to establish field primary care clinics or other health relief assistance measures as directed by the State Health Commander |
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Relief Support Agency (RelSA) to provide support to lead agencies for the establishment and resourcing of field primary care clinics |
Critical Task 14.4: Deploy specialised resources as required.
| Agency | Activity | Additional alignment to critical tasks |
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Provide health support to patients undergoing decontamination |
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Under the SHERP, AV will: |
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Relief Lead Agency (RelLA) to establish field primary care clinics or other health relief assistance measures as directed by the State Health Commander |
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Provide key support for EMR from designated stations to relevant events to support AV |
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Coordinate training, development and deployment of suitably-qualified health professionals to enable Victoria to contribute to national or international deployments of health and medical teams, when requested by an interstate government, or by the Commonwealth Government under Australian Government Overseas Assistance Plan 2018 (AUSASSISTPLAN) |
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Through the SEMP, SHERP and relevant sub plans, ensure a safe, effective and coordinated health and medical response to emergency incidents that go beyond day-to-day arrangements |
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Access additional resources for the provision of appropriate care during an emergency with major health consequences |
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Dispatch appropriate emergency response resources and support them with situational awareness information through operational communication networks |
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Provide clinical triage and pre-ambulance life support advice via the telephone and access to specialist referral services as required for medical emergencies |
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Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through EMR to relevant, as defined, events to support AV within the FRV Fire District |
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Provide continuous protection of life, property and the environment from the effects of fire, accidents and other hazards through: |
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Relief Support Agency (RelSA) to provide support to lead agencies for the establishment and resourcing of field primary care clinics |
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liaise with control agencies to ensure the safety of responders, health care workers, and the public for identified and emergent risks from an incident, including activation of personal support arrangements |
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Implement agreements with States, Territories and Commonwealth agencies, and outline the arrangements in place with States, Territories and Commonwealth agencies for the provision of support services if resources are overwhelmed during an emergency. Note: Other agreements outline the arrangements between the department and policy agencies about how they will work together to deliver the best possible services (within their portfolio of responsibility) to the community |
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Provide National Emergency Call Centre surge capacity on behalf of the Victorian Government on a cost recovery basis, under a separate agreement |
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Have staff available with specialist skills (for example social workers, community engagement officers, indigenous service officers) to work with disaster affected individuals and communities in relation to Services Australia payments and services |
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St John Ambulance Australia (Victoria)
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Provide response and resources to other emergency service agencies and public, e.g. Mobile first aid vehicles, first aid / first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation |
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Provide response and resources within the scope of the first aid sub-plan to the SHERP, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation |
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Provide community transport services |
Critical Task 14.5: Undertake and coordinate patient transport.
| Agency | Activity | Additional alignment to critical tasks |
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Under the SHERP, AV will: |
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Facilitate the transportation of deceased persons to a coronial mortuary |
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Support AV by providing non-emergency patient transport as a licenced operator |
Critical Task 14.6: Work with hospitals to identify strategies and resources that may be implemented in response to a surge in demand.
| Agency | Activity | Additional alignment to critical tasks |
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Transport and distribute patients to appropriate medical care |
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Under the SHERP, AV will: |
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Through the SEMP, SHERP and relevant sub plans, ensure a safe, effective and coordinated health and medical response to emergency incidents that go beyond day-to-day arrangements |
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Access additional resources for the provision of appropriate care during an emergency with major health consequences |
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Recovery Lead Agency (RecLA) responsible to maintain community access to primary and acute health services through DH funded health care services and other primary and acute health services |
Critical Task 14.7: Work with hospitals to identify strategies and resources that may be implemented in response to a surge in demand.
| Agency | Activity | Additional alignment to critical tasks |
|---|---|---|
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Provide health support to other agencies, where appropriate |
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Provide health support to patients undergoing decontamination |
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Provide pre-hospital clinical care |
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Triage patients and determine treatment priority |
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Relief Support Agency (RelSA) to provide support to lead agencies for health and medical relief (first aid) assistance measures |
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St John Ambulance Australia (Victoria)
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Provide response and resources to other emergency service agencies and public, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation |
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Provide response and resources within the scope of the first aid sub-plan to the SHERP, e.g. Mobile first aid vehicles, first aid/first responder trained teams, medical assistance teams and provide standalone communication system all supported by a self-sufficient logistics operation |
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Support agency for the provision of first aid and medical services to other emergency service agencies and public |
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Relief Support Agency (RelSA) for AV and DH with first aid and medical services within the scope of the SHERP |
Critical Task 14.8: Work with hospitals to identify strategies and resources that may be implemented in response to a surge in demand.
| Agency | Activity | Additional alignment to critical tasks |
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Coordinate Public Access Defibrillation programs, and Community Emergency Response Teams |
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Provide pre-hospital clinical care |
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Transport and distribute patients to appropriate medical care |
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Under the SHERP, AV will: |
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Relief coordinating agency (RelCA) for relief health and medical assistance and first aid |
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Relief Lead Agency (RelLA) to coordinate and provide pre-hospital care to people affected by emergencies |
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Provide a State and Regional Health Coordination response during an emergency with major health consequences |
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Through the SEMP, SHERP and relevant sub plans, ensure a safe, effective and coordinated health and medical response to emergency incidents that go beyond day-to-day arrangements |
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Recovery Lead Agency (RecLA) responsible to maintain community access to primary and acute health services through DH funded health care services and other primary and acute health services |
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Provide clinical triage and pre-ambulance life support advice via the telephone and access to specialist referral services as required for medical emergencies |
The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.