Emergency Management Volunteer Welfare and Efficiency Survey

A total of 3,893 volunteers participated in the second sector wide Emergency Management Volunteer Welfare and Efficiency Survey conducted during September, October and November 2017.


The 2017 sector report provides an overview of the results for the emergency management sector as a whole and does not identify individual agencies apart from a comparison on demographics.


Similar to 2016, the results for 2017 identified that a high percentage of volunteers are satisfied with their volunteer role at the local level and intend to continue. Volunteer expectations are most closely met within their local teams, with strong results around teams being volunteer-friendly and welcoming, and in relation to diversity, equality and not tolerating bullying.


Also consistent with last year, the two reasons why emergency management volunteers are motivated to volunteer are a sense of fulfilment in supporting the community in a meaningful way, and to protect or contribute to the safety and wellbeing of their local community.


Opportunities for improvement were identified as well, with the 2017 results identifying that emergency management volunteers would like to see increased access to and flexibility of training, and greater and more meaningful engagement in corporate decisions that impact them.


The 2016 and 2017 sector reports are available for government and agencies to better understand volunteers’ perspectives and to continue to work to ensure volunteers are valued and supported.


The 2017 Emergency Management Volunteer Welfare and Efficiency Survey was funded through the government’s Valuing Volunteers Program. Volunteer Fire Brigades Victoria developed and managed the survey, with support and input from the Volunteer Consultative Forum, Country Fire Authority and Emergency Management Victoria.


Thank you to the volunteers from the following agencies that participated in the 2017 survey:

  • Ambulance Victoria
  • Country Fire Authority (including Volunteer Coast Guard Brigades)
  • Life Saving Victoria
  • Red Cross – Emergency Services
  • Salvation Army – Emergency Services
  • St John Ambulance
  • Victoria State Emergency Service
  • Victorian Council of Churches – Emergencies Ministry.


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